Venezia Unica Avis 

Very bad experience. I purchased the City Pass online. Having arrived at night, I tried to retrieve the card from the machine according to the instructions on the site. The machine read my code but did not print the card. I came to their office tomorrow but they said there was nothing they could do. I submitted a written complaint, but after 10 days there is still no response. I doubt it will be.

Staff in the Mestre office discriminated against me. Rude individuals who demean non-Italian speakers. What a truly awful experience. I have never been treated in such a disparaging way before. The self service also does not work so people are forced to be treated by staff in this way. The best thing Unica could do is make it all self-service and fire these useless staff who frankly are a waste of money and put people off visiting Venice again on account of lack of ease.

I submitted a refund request on January 20th 2021 for 2 City Pass that I bought on February 2020 that I couldn't use because of the pandemic Covid-19 (request of refund PNR 4ZS7MVL – Ref. 6568/2020). I was truely surprised to see that they refused to refund me considering that my country (Canada) emitted an official global travel advisory to avoid non-essential travel outside Canada until further notice since March 2020. However, I subitted another request on February 2nd in witch I asked them to cancel my 2 City Pass and to send me a written proof that they are canceled and that I didn't received a refund. I though that they could do that for me at the very least, since that would have permit me to submit a claim to my travel insurance and get my money back from them. I was truely stunned when I received their second answer is witch they stated that they would not even bother to cancel my 2 City Pass. I really doesn't understand, I lose a lot of money because of them and it would cost them absolutely nothing to provide me the paperwork that I need with my insurance. This is clearly a company to avoid that doesn't care about their clients.

Waste of money, extremely difficult to figure out how it works. No announcement that museums only are open in the weekend. Some museums are closed permanently. Don't buy the pass, just pay a single entrance for the dodges palace.

Really disappointing. Me and my boyfriend bought tickets on Tuesday for 3 days and most of the museums are open from Friday till Sunday(it is not stated when you buy the tickets) We could acess 4 of the places on the list. Really a waiste of money.

We got the Venezia Unica SAN MARCOS City Pass and it was a waste of money. They do let you enter with skip the line in San Marcos, but not to all the areas. only certain parts. Better get a all included ticket.

In planning a 5 week trip to Europe for our 15th Anniversary we made about 3 dozen reservations and ticket purchases online from Milan to Sicily and in between along with various other countries everyone was very helpful everywhere else.Venezia Unica Tourist City Pass Company is BY FAR THE ABSOLUTE WORST when it comes to customer service (or lack of)!!! These people ignore your emails, hang up the phone, and quite frankly are rude and lie about everything "IF" you ever get a response from them.

BUYER BEWARE!!! True, I admit that I made a mistake when I downloaded their APP and entered the tickets ($186 for 2) just to have them ready for our visit to Venice in May 2019. There is NO WARNING that once you activate the tickets it initiates you first day of use. All it said when buying the tickets on their inefficient website is "Tickets are valid for TWO YEARS". If you are do choose to buy from Venezia Unica Tourist City Pass DO NOT ACTIVATE THEM as I mistakenly did. You will then be ON YOUR OWN because these people are useless when it comes to customer service!!! We ran up over 30 dollars in long distance calls just to finally be told that "This happens all the time". All you can do is fill out a report and HOPEFULLY someone will get back to you.

After a total of 63 emails (SIXTY THREE), I was told that it was my fault and that all I can do is bring it with me to Venice in May and take it to the office. I am assuming that my purchase will be ancient history by then!! Goodbye $186 + $30 in calls + many hours of emails and my time.

MY RECOMMENDATION... STAY AWAY!! Buy your tickets for any attractions in Venice from the individual sites. More time consuming up front but at least you won't get ripped off and deserted like we did!