Ventura Roof Tents Avis 

Firstly I would like to say I have no issues with the extended tent and annex combination. It worked great for a week's camping.

I paid for the tent in full on the 26 July 2023 with a verbal acknowledgement to have an invoice emailed to me as William was busy.

I have since asked in writing on five separate occasions for the promised invoice. The requests were either point blank ignored or half acknowledged.

The tent was unfortunately stolen off the roof over the August bank holiday weekend.

I need the invoice to contact the insurers. I cannot do so as William has not kept his word on supplying me with the promised invoice.

I am loath to use a public forum to resolve an issue, but I have been left little choice.

Also, to all considering or who have a roof tent - look into some form of security bolts to save you the heartache of having the tent lifted off the roof overnight like I have had.

Customer service has been great and the delivery was very quick.
My rooftop tent the Ventura Deluxe 1.4 has been fantastic and I've been out in some really heavy rain with no leaks and it's coped with the wind really well.
Very happy with my purchase.

Great product, fast delivery & all round great experience.

Excellent customer service from this Essex based company. Took the Extended Ventura Deluxe roof tent out for it’s first trip on our L200 and it was superb.

Excellent service and great product! I contacted William from Ventura whether it may be possible to lend a roof tent for a couple of days to see if we would like it. He quickly answered and agreed, and as we were very happy with the product we ended up buying an extended deluxe 1.4 roof tent. A really great product! We have used it in strong winds and rain and it has never let us down. Very spacious for 2 adults and a dog. Would definitely recommend!

What a wonderful piece of kit, if you're just starting out, this roof tent is fantastic. On first appearances you will probably think it is a little "lightweight" for two adults! Let me assure you I am approximately 115 kilos and six foot, and my son 100 kilos and 6 foot 4! and there was loads of room inside of the tent (1400mm) We have not long returned from a three week tour to Morocco and the Sahara desert. It completely exceeded all my expectations! It really is easy to put up and down as the video suggests ! between two of you it can be easily erected in around three to for minutes! If you were on your own maybe five or six minutes..... It really is that easy.
I am sure you're wondering how comfortable the mattress would be....... Myself personally I would give it an 8/10 I slept like a log....better in the tent than I do in my own bed. 😂
You can easily store your bedding and pillows in the close position. The awning is a great addition for some privacy whilst changing clothes etc.
Overall guys I would give this a 9/10 great build quality, super easy to put up and down, very comfortable and customer service was spot on.
I highly recommend this product.
I would like to thank Ventura tents for their contribution for what was an amazing overland adventure.
Kindest regards.

Exceptional customer service.

2nd time ordering from Ventura, and faultless service once again.

The first time I needed to return the tent due to a rare manufacturing fault and this was sorted promptly without quibble, with a full refund issued.

Ordering a different model this second time round, and had some questions. Had excellent support over the phone and a speedy follow up to further queries by email.

The hard shell tent is excellent so far. I've made a few interior modifications to improve practicality and storage, which could perhaps be made easier by including a few fixing points in the design, but then again it's easy enough to customise yourself to your own specific needs.

Overall, a very happy customer. Cheers!

This company is amazing!
I was a bit nervous of buying my Ventura 1.4 extended until I saw one one a camping trip - I ordered mine right then. The 1.4 is a sturdy build with strong material. It's easy to pitch and take down, it's comfortable and it looks good!
The support from the company is unparalleled - I had a minor issue with a mesh panel and was immediately offered the option of a full swap.
They respond within hours to most questions, maybe a little longer on weekends/holidays but their response is consistently good and helpful.
In summary if I could give this product & company 10 stars, I would!

Picked up my extended 1.4 deluxe roof tent, with annexe this weekend. The level of customer care I’ve received is exceptional, and the quality of the tent, along with the thought that’s gone into the design is next level. Thank you, William (Ventura)

Amazing roof tent! Well worth the money, plus Will the owner was very helpful, would defaintly recommend!

I have my extended rooftent 1 year now. Absolutely brilliant tent. Can easily take the West of Ireland Weather!!!! I slept in 40 -50Km gust from the Atlantic & it was perfect. Buy it, you will not regret it.

The customer service is excellent. The product, a 1.8 roof tent and annex, is brilliant. Easy and quick to set up and take down. The whole customer experience was straight forward and stress free.

Fantastic communication and service. William couldn't be more informed and helpful with information and suggestions for the right solution for each person. Very fast at responding and in depth knowledge of the product and the market. An amazing product, high quality and durable material. Very satisfied.

I am very pleased with my recent purchase, I have only set it up in the garden resulting in a number of comments on where did I get it, how much and do they have any more.
The additional purchase of the thermal lining was well worth the money. Tent is warm and cosy, I note from my research has been a problem with other brand roof tents.
The service was great, enough for me to treat the team to a costa iced latte and a cake, hope the team enjoyed them.
Happy customer 10 stars

I'm absolutely gutted I couldn't get my delivery read and watched so much on this tent I was really looking forward to getting away.
Customer Service was extremely good even though I was a pain calling a few times before delivery.Three of my friends all have different types and the ventura they all say is the best.
We had a little trouble with the third party delivery witch usually wouldn't be a problem and it was a bank holiday.This is the reason i had to ask to stop the delivery within 1 minute William had a full refund and an apology he never had to give as it was a mix up.I got an email explaining how to assemble that looked really straight forward both William and Charlotte where happy to help if you got stuck.
I'm gutted about this my friend would recommend this as the materials used are much better than you would expect with such a low price.
Hopefully one day I get to own mines.Damion

Extremely happy customers 😃 We pre ordered a roof tent at the beginning of May. I couldn't fault this company at all. Everything has been 5* from ordering, customer service, delivery, instructions and the tent itself. Thank you William and Charlotte.

First of all pricing is superb, prompt delivery and most importantly tent is superb, so comfortable and spacious been up Highlands of Scotland twice now. Great product and service.

Love my awning. Had a small problem which they sorted out instantly. Really happy with the service as was gutted about the problem as I really like the product. Defo buy from them again and definitely recommend.

I purchased the hard top tent four months ago now but only attached it now because of the weather,
(Pros) customer service great , reasonably priced compared to tentbox.
(Dislikes) ladders need a hook of some kind to attach to roof rack or tent bit of a hazard climbing down has it slips away.
Cheap clips when tents pulled down mine have bent already.
Your Goodies you receive , pretty useless, lights very short ,they not long enough to attach inside to another.no hooks inside tent to attach anything too.
Also handles would be a good idea to load the tent on the roof ,it's a nightmare when high up.
Update,Ventura kindly are sending me a new ladder . thankyou guys

This is such a professional run company and extremely friendly and helpful.from the very first phone call through delivery and afterwards William and Charlotte are super helpful and they really know their product.the quality of the product is superb all very well made and the little surprise camping gift was a welcome addition.i highly recommend this company I certainly will use them again...thanks ventura