Ventura Roof Tents Avis 

As per my previous review I continue to be so very impressed with this small Essex based company. By prior appointment my wife and I visited them to collect our roof tent and have it fitted to our vehicle. It was from our arrival through to departure a truly exceptional experience! An absolutely superb top quality finished product and supported by to say the least impeccable customer service, where nothing was too much trouble. We had numerous questions but their product knowledge coupled with hands on demonstrations ticked all the boxes.

We plan to physically spend time in the next few days for a 'dry run' to actually work through the setting up and packing away process, etc. One or two items still to purchase then we should be ready to go for real. We will plan it to coincide with Ventura's opening hours should we need to call for advice! Anyone interested in our maiden trip, then watch this space.

So thank you William and your team, we are both so delighted that we opted for a Ventura Roof Tent and would definitely not have the slightest reservation in strongly recommending you to anybody who is considering this style of camping!

My roof tent needed a new cover and straps, the customer service for this company are so helpful. My items arrived swiftly with some additional goodies. Thank you for that.
Installing the replacements was rather straightforward once we got the hang of it.
Definitely recommend this company for high quality products and great service.

Excellent service….
Ordered a few extra parts. Including a ladder extension. A days turn around… speedy quick. Thank you

A super company to buy from, right from the outset nothing is too much trouble, their customer service is outstanding which these days is an extremely rare find. Extra thanks to Charlotte who has answered my questions and assisted me throughout the purchase, she is a credit to the company. I won’t hesitate to recommend this company, they are fabulous. Thankyou again

Well what can I say what a fantastic team, the staff were so helpful, I even learnt come cockney slang ( Deep sea diver ). The Dan's even fitted the roof tent on to my van, I would 100 % recommend this product, Im over 6 foot tall, and there is loads of lenght still to have in the tent. William was there at every stage of the build, making sure I was very happy with the workings of the tent, and said If you need anything more, help or questions he was just a phone call away. A great afternoon I had at their HQ,

Had a problem with my cover on my roof tent emailed Charlotte and the problem was quickly solved with a new one sent out 👍

The company has excellent customer service and communication.
The after sales service is also first class and very efficient.
The product it’s self is of a very good quality and excellent value for money.
I would certainly recommend this company.

To anyone interested in purchasing a roof tent , look no further than Ventura tents.....
Fantastic service and help, advice from these guys.
Quality products at prices well below other dealers and I would give them 5 stars always

Bryan

Amazing quality of tent. Don't listen to the haters who are paying twice the price on other brands. Quick delivery, Amazing customer service and is very supportive when coming to any queries I had.
Thermal liner is Amazing too! I recommend this roof tent to everyone!

Brilliant customer service, really responsive and helpful.
We haven't used the tent yet but are really excited for our first trip.
Would highly recommend this company.

Bought from Ventura a few times and always get great service and top class products. This time, my order was dispatched within a couple of hours 💛

I ordered an extended tent with annexe and opted to have installation - the whole team are friendly and professional and answered all questions, providing me with a demonstration and talking me through add ons. I am looking forward to many adventures and would highly recommend this company. Thanks so much so the guys completing the installation, a great asset to the team there.

Fantastic customer service from William and his team, made an appointment to view and was shown everything about the rooftent, different options and a full demo of the tent, Highly recommended and also had my rooftent fitted onsite. Very happy customer. Thanks again. Phil.

Fantastic customer service. The team genuinely seems to care, and that makes me happy about buying from them

I bought a Ventura extended tent over a year ago and last year bought the annexe. I use the tent fairly regularly when I go up to Scotland every 5 or six weeks and work for the forestry commission in the borders..I also bought the thermal liner for the tent last week and used it at the weekend and it was superb.. It transformed the tent..obviously it doesn't let light in but neither does it let light out so if you're on a campsite, you won't tell everyone you're getting undressed! It's lovely and warm, I was in my t-shirt and it was minus 5 outside..and also because the tent, by design, has a lot of loose fabric flapping about it can be quite noisy but the liner muffled the sound so that it didn't keep me awake at night when the breeze picked up. If you own a ventura tent, the thermal liner is a must and well worth the investment.

Great product and a really enjoyable customer experience.

Bought it in July and used several times since.

I love my roof tent, it's easy to set up and pack away. The structure is incredibly sturdy and with the extra thermal liner it's warm even with the nights growing colder. You don't even have to remove the thermal pod to pack it away.

Compare the room you get inside this at 1400mm x 2400mm against the pop up grp expensive ones.

Fitting was straight forward as well.

Excellent value for money and William is so easy to deal with.

The annex is next purchase ...

I have owned a Ventura Deluxe 1.4 roof tent with awning and annexe for a while now but I wanted to wait until my wife and I had returned from a 12-night trip around Scotland (Skye, NC500 and Fort William) in September to leave a review. The tent has now been used for 15 nights in total, this is relevant for some of the not so good points below.
Good points:
- Great price. I did a fair bit of research before buying and, taking into account planned usage (i.e. not overlanding or expedition use, although Ventura state that their tents can be used for this) and what was included, Ventura offered the best value for money. I also bought the anti-theft bolts and the anti-condensation mattress. Total cost c.£1,200 (some competitors cost double that or more).
- Easy to install. Took two people to get it on the roof bars as it's pretty heavy, however bolting it on was straightforward. The instruction leaflet that came with the tent isn't very good however the online manuals are simple and clear.
- Quick to erect and take down. Full set-up (i.e. tent, awning and annexe) takes about 30 minutes max without rushing and one person can do it. This includes removing the cover, straps etc. (and the reverse when packing up).
- Weatherproof. Scottish weather (high winds and driving rain!) did not penetrate the tent.
- Comfortable. The mattress is quite thin and therefore hard, which may not suit everyone but it's fine for my wife and me. Also there's plenty of room (the mattress area is probably a bit wider than a double bed and is longer, and there's plenty of height).
- Little condensation. Whether due to the anti-condensation mattress or not (haven't used it without so can't compare), we stayed largely dry.
- 2 year warranty.
- Damaged awning collected and replaced free of charge (see comments below).
So why not 5 stars? Not so good points:
- A couple of the velcro straps are coming apart already.
- The groundsheet that zips onto the annexe only has 4 peg loops on it (one in each corner) and it could really do with 3 more (one on each side and the front) in order to keep it square and taut.
- The outer 'door' at the front of the annexe does not zip shut all the way round (just the sides) allowing some water ingress.
- The metal 'poles' that keep the window cowls up are fiddly to put up and not particularly stable, although I did learn that the more they are bent the better they are.
- The mattress gets wet around the edges, both because it touches the 'walls' of the tent and also when packing the tent away wet (unavoidable on our Scottish trip!). It did however dry quickly, by pulling up each end to allow air to circulate around it.
- Collapsed awning. Despite being put up according to the instructions, the weight of water that collected during one particularly wet night (annoyingly, night 2 of 12) resulted in the front metal bar and one of the legs on the awning bending meaning we couldn't use it for the rest of the trip. I was annoyed about this given the claims made by Ventura as to the durability of the product, so I emailed from holiday and got a response the next day quite reasonably requesting photos/video of the damage. I did this on returning home and was quickly offered either a new replacement or the parts to repair it myself together with an extended warranty, no quibbling at all (I opted for the new replacement). The damaged awning was collected and the new one delivered, for free, in the same week.
Also a word of caution (nothing to do with Ventura, but I would think applicable to most roof tents) - depending on the size of your vehicle you will likely need to climb all over it to set up and take down, so obviously if it's wet/dirty then you'll get wet/dirty. This didn't particularly bother me however it might put some people off, but you are camping! We have a Land Rover Discovery so it's pretty tall to start with, so I bought a couple of the metal steps that hook over the door catches so I could climb high enough to reach everything.
Overall I'm really pleased with the tent and very happy with the service provided and I can recommend both the product and the company.

Just a great company .. friendly, enthusiastic about the product, well priced and with a free two year warranty. Excellent design and quality. William and Charlie who installed it for me at their warehouse at just £25 were both such nice guys. Thanks so much!

After shopping around online I chose the Ventura Roof Tent for a combination of its size, materials and price.
They were really helpful on the website chat with a couple of questions I had, and I decided to go to the showroom to have the tent fitted.
The customer service was excellent, everyone there was really invested in creating a great experience for customers and really passionate about what they're creating.
I would highly recommend Ventura Roof Tents and wish them all the best for their continued success

Will and his team were superb from start to finish: professional, friendly and meticulous in their attention to detail. We’ve left with a fully fitted roof tent, annexe and anti-condensation mattress: bring on the road trip! Top top: use their installation service. For a very reasonable fee, you get total peace of mind that your tent is fitted properly. Faultless service and a brilliant product.