Similar to what someone said, the wrong colour shade was dispatched (3 varying shades instead of 1 like the image). They were helpful at arranging for us to send back the shades however now won’t repl... Voir plus
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Lisez les avis des autres
This company supplied some cable, which was different from the colour advertised. They acknowledged their mistake and offered to arrange a return and a refund. Unfortunately, they never followed up on... Voir plus
L'entreprise a répondu
Order 3 sets of lights, great price, beautiful lights, great quality and quickly dispatched. I then had a change of mind for the colour scheme in one room. I enquired about exchanging 2 set for a d... Voir plus
We have flush fitted glass 'globe' lamps. Normal 15W LED bulbs are too big to fit these. Vintalite supplied 15W 'dome' LED bulbs that fit inside the 'globes' perfectly. Their 'chat' feature allowed me... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
One of the UK's Largest Lighting shop for your home decor,✓Pendant ceiling lights✓Flush mount lights✓Vintage lights ✓LED Bulbs ✓Cables ✓Ceiling Lights ✓Pipe Lights ✓Wall lights ✓Spider Lights, Spend £30 for Free UK Delivery.
Coordonnées de contact
124 Bruce Road, CV6 2LG., Coventry, Royaume-Uni
- +44 24 7711 8722
- admin@vintagelite.co.uk
- www.vintagelite.co.uk
2,9
Moyen
29 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Superb
No hassle service, really quick delivery, excellent range to choose from, excellent prices and real quality too. I need to return a shade as it doesn't fit right where I need it but that is hassle free too. Would definitely order again.
11 octobre 2023
Avis spontané
Réponse de Vintagelite
Many thanks for your review. We are always ready to provide our service
Highly recommended
Quick delivery, excellent quality light bulbs and top customer service. Highly recommended.
13 septembre 2023
Avis spontané
Réponse de Vintagelite
Thank you for your review; stay in touch with us :)
ordered some colourful braided cable…
ordered some colourful braided cable and it was here in two days. No issues at all.
23 août 2023
Avis spontané
Réponse de Vintagelite
Thank you for your valuable feedback. Please stay in touch with our Vintagelite family :)
Avoid at all costs
Avoid at all costs
Very Poor service. Do not purchase from this company, no telephone number to contact them.
Wrong light sent out and now refusing a refund
Completely different light sent out to the one we ordered. Apparently two replacements sent out, but they have not been received and tracking numbers are invalid, apparently one has been sent out by Royal Mail but still not received.
Emails are replied to in the middle of the night
6 weeks later still not resolved
1 septembre 2022
Avis spontané
Réponse de Vintagelite
Dear Patel,
We sincerely apologize for the unsatisfactory experience you've had with our company. It deeply concerns us to hear about the issues you've encountered, and we understand your frustration.
We acknowledge the importance of effective communication and are truly sorry for any inconvenience caused by the lack of a telephone contact option. Rest assured, we are actively working to improve our customer support channels to better assist our valued customers.
Regarding the incorrect item sent and the subsequent difficulties in receiving replacements, we take full responsibility for the oversight and the inconvenience it has caused you. We understand the significance of receiving the correct product in a timely manner, and we regret that we have fallen short of meeting your expectations in this regard.
We are currently investigating the situation with our shipping partners to address the issues with the tracking numbers and ensure that your replacements are delivered promptly. Additionally, we are reviewing our internal processes to prevent similar incidents from occurring in the future.
In regards to the delay in resolving this matter, we understand and share your frustration. Please be assured that we are committed to reaching a satisfactory resolution as quickly as possible.
We value your feedback and the opportunity to make things right. We would like to offer you a full refund for the inconvenience you've experienced, as well as our sincere apologies. Our customer service team will be reaching out to you directly to facilitate the refund process and address any further concerns you may have.
Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. Your satisfaction is our top priority, and we are dedicated to restoring your confidence in our company
Fabulous vintage cable
Fabulous vintage cable. Just adding excellent characters to my pendant light. Quick delivery
11 novembre 2019
Avis spontané
The shade looks great on my upstairs…
The shade looks great on my upstairs landing, quick delivery and nice product, Thanks
24 septembre 2019
Avis spontané
Industrial Vintage Retro LED lighting…
Industrial Vintage Retro LED lighting products. A wide range of varieties and good prices. Purchase regularly and happy with them
24 août 2019
Avis spontané
Fantastic Retro lighting products
Fantastic Retro lighting products. Received within a week to the USA
22 août 2019
Avis spontané
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