VIP Heathrow Avis 

I am writing to you regarding the appalling service received and my ‘lost/stolen’ keys!
Since received a text message from yourself (VIP Parking) I have been on diazepam to calm my anxiety and panic attacks, as-well as breathing exercises every night since 20.06.22 to 26.06022. I am 11 weeks pregnant have not been able to eat properly or sleep during this time either.
Regardless of me eventually receiving the keys to my car and collecting it as planned this is not the issue , the issue is my holiday being ruined and my mental health has been affected . I am already not able to get on public transport due to my mental health now I am terrified of going aboard again and having to leave my car with a company
Now to put it bluntly I do not give a s*** who is in the wrong in all this and why or what has happened . As far as I’m concerned my keys should have been safe END OF.
I left my car with you in trust that is was kept safe all you had to do was keep customers keys safe . You may say my car was ‘safe’ in your compound but after speaking to Mr Gill to arrange to get my keys etc he did ask for the car reg to match the details to hand over the keys, once I asked why do you need the car reg his response was ‘I need the keys to match the car in order to hand them to VIP, if I wanted to steal your car I could easily do so, I am not asking you for your reg to steal your car‘
At this point I was on the verge of having a panic attack, it is a £40,000 car and I’m being told different things from yourself and Mr Gill.

VIP Gold Booking, appalling service on the return, 5th June 2022. Kept fully in touch on landing etc, passport control OK but long delays getting up to the car park - our car had been deserted, from the driver "because I've had to leave for other cars/customers" - we were left for over an hour in a cold car car park waiting for the driver to return with our keys! Appalling, never again, charging for a "premium" service but not providing it.

Recently returned from holiday after using them, and they were fantastic.

They went above and beyond. Not only were they very well priced, but we had an issue where our flights moved to return on Christmas day, when they were closed, and Pat, the owner, went above and beyond to help us. He sorted everything with another company, so we weren’t impacted.

Great service.

I've used this company at least 5 times in the past two years with work. I have had good service and punctual drop off and pick-ups with no issues. Just make sure you call and within your allocated time slot so that they can do their best service for you. I will continue to use this service.

Great service. Prompt and efficient. Have used on a number of occasions and would do so again.

Excellent Service used many times for business travel, thank you

My organisation has booked my parking with VIP for many years. They have never let me down and the service has always been efficient and courteous.

We received our car back with the inside covered in bird droppings where a window had been left open, so clearly the car had been left insecure for two weeks. The car was also full of both dead and live wasps.
The front grill of the windscreen was so full of tree branches and leafs we had to clear them before we could leave the car park.

The driver returning the car literally threw the keys and car park exit ticket at us before disappearing faster than lightening without giving us a chance to check the car or completing any sign off documentation, despite it clearly stating in the contract that sign off car return documentation should be completed.

It took them 9 days to respond with ‘you must have left the car window open yourself’ and ‘drivers are busy and may not have the physical documentation on them.’

Frankly I was insulted by their response and won’t be reading any response they put on here. I’d advise anyone considering using them to think carefully.

DO NOT USE! they are not located onsite and when you call the mobile number nobody answers. avoid at all costs. refused to give full refund as said i should have called ahead which only works if they answer the phone! paid top price for full service and they have refused to pay a full refund.

Always use this service when leaving car at Heathrow for extended periods. Friendly, prompt service, easy to use and do a great job of cleaning the car while it's with them. Highly recommended.

We used VIP as we have always been impressed with Tudor Rose who operate out of Gatwick. VIP were responsive and courteous to all phone calls that we made, directions were clear and despite the fact that I booked for Terminal 2 in error, with hours to spare they had no issue in moving the booking to Terminal 3. We handed our keys over to VIP and immediately relaxed on our trip. On our return, VIP were ready for us and we did not have to wait.The only negative was that the engine was running, while the driver was waiting.

The first time I used VIP parking at Heathrow was a number of years ago. At that time they only accepted cash payment. God was i apprehensive to give over my car keys and a wad of cash to a stranger. But it has proved to be a very long and rewarding experience over the years. The staff are extremely polite, efficient, respectful and nice. They pretty much are always there when you arrive and are forgiving if you are a bit late. The returns are likewise very efficient and you walk out of the terminal and pick up your car. In short it is a very good value efficient and convenient service and I have used them countless times, recommended them to countless friends and colleagues and they also operate a loyalty scheme which has a choice of rewards. I would recommend the car valet. My car returned spotless inside and out and I couldn't fault it. It was showroom standard and I am normally quite picky. I rarely rave about companies as I do find fault easily. But with VIP I have been absolutely delighted with the service and the staff and happily recommend them. And compared to the cost of off site parking they represent excellent value and there is no grabbing a bus to go to your car. They bring it right to you.

Terrible experience with VIP Heathrow. They claimed they could charge our car while we were away, and completely failed to do so, returning it to us with a nail in one tyre and with very few miles remaining in the battery. The back doors had been jammed in some way while they had our car and it needed to be re-set.

Please be aware of this cautionary tale! I wouldn't touch VIP Heathrow with a barge-pole again. The customer service resulting from this experience has been similarly awful.

My car was returned filthy with mud splashed up boths sides, to the extent scratches could not be seen if there were any, so when i refused to sign that the vehicle had been returned in a satisfactory state the driver just told me to P**s off, and that he was keeping the exit ticket.

The vehcile's electronic journey data also showed that the vehicle had been driven at extremes, either in speed or by thrashing. I have all this abuse on video and in photo's, but depsite this, having dared to complain to the Company, despite all the evidence, Pat McLintock responded by accusing me of being malicious and abusive. It was as if the vehicle had been driven off road!? Hmmm

Pat said "I attach a copy of our ParkMark scheme Award certificate granted by the British Parking Association of which we have been members of for many years". BUT this was a lie, because we contacted the BPA and found the company were not members of the BPA at all, furthermore they were falsely using the BPA logo on their own website.

We were only away for a day and we have the weather records proving the conditions were clear, but Pat said about the condition of my vehicle "This is nothing more than evidence of the prevaling road conditions on the days we drove your vehicle".

I am unable to upload the photo's and video, but if you wish to see them please just let me know by googling Macismo and sending a message.

The Video evidence shows the disgusting condition the vehicle was returned in, also the VIP driver telling me to **ss off; and the Land tracking software shows the journey details and location history of the vehicle i.e. very difficult if not impossible to argue against that level of evidence.