Virginia Hayward Avis 

6 655
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I have had several hampers recently for different members of my family including my sister for Christmas,my Dad for Father’s Day and my wife on her birthday. All were very happy with the delivery and... Voir plus

Noté 5 sur 5 étoiles

It is reassuring to know that any hamper bought from Virginia Haywood will arrive safely to our family or friends. The hamper we chose will have been packed with care and will deliver our love, appre... Voir plus

Noté 5 sur 5 étoiles

I’m not very good at doing things online and so I looked for a phone number so that I could speak to a person about what I wanted to do. I spoke to Gemma, who was very kind and extremely helpful and b... Voir plus

Noté 3 sur 5 étoiles

Ordering all good. Unfortunately the card which we filled in online was not put in the hamper so recipients did not know who it was from. So had to call them after 2 days of not hearing from them, as... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de souvenirs
  2. Fournisseur de cadeaux d'entreprise
  3. Boutique de cadeaux

À propos de Virginia Hayward

Écrit par l'entreprise

Virginia Hayward luxury food hampers are available to buy online at Christmas and all year round. Hand-packed by our team of hamper specialists, beautifully presented for the maximum 'WOW' impact.

A Virginia Hayward hamper makes the perfect gift for family and friends whatever the occasion. Our hampers are also sent by thousands of businesses every year as a well appreciated corporate gift to staff, clients and business partners.

Established in 1984 by Virginia and Geoff Hayward in Dorset, England. Virginia Hayward started as a small cottage enterprise and has since grown to be a leader in the luxury wine and food hamper industry. The business remains wholly family-owned and managed and employs over 115 full-time staff, with that figure tripling in the weeks before Christmas.

Over 40 years of supplying and building hampers for some of the most prestigious companies in the UK has given us immeasurable experience in the field. Throughout our significant growth our company ethos has remained the same and is deep-rooted in all that we do:

“To source and supply high quality, beautifully presented luxury food and wine hampers that are reliably delivered and delightfully received in a timely manner and are supported by impeccable levels of customer service.”

Whether your after a Christmas hamper, a birthday present, thank you gift, celebration or other special event gifts, you'll find the perfect hamper to suit your needs and match your budget at Virginia Hayward.

Shop now at Virginia Hayward today and find the perfect gift hamper with fast UK delivery to loved ones, friends and business associates.

Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

7 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 82 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(6 655)

450 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Ordered 10 days before our anniversary…

Ordered 10 days before our anniversary paid for selected date in advance and the hamper came 3 days late. Not worth the money paid.

28 mai 2026
Logo de Virginia Hayward

Réponse de Virginia Hayward

Good morning, Michael,
We are very sorry there was a delay in delivery of your hamper. I can see from the tracking it was despatched from us when required, however there was a delay at the FedEx depot which is what caused the delay.
I can see we refunded your named day delivery charge as the hamper wasn't delivered on the required date, and we are sorry it was delayed.
However, I do hope the hamper was enjoyed by your recipient.
Kind regards,
Gemma
Virginia Hayward

Noté 1 sur 5 étoiles

Appalling delivery service via…

Appalling delivery service via FedEx…gift (which did finally arrive and was appreciated when it did) was due on Thursday morning prior to a staff member leaving the company. Not only did it not arrive but I had to ring on Thursday afternoon, Friday lunchtime and eventually Tuesday of this week only to be told the same thing each time - it’s due for delivery by 6pm tonight…every. Single. Time. I won’t use this company again as they’ve proved unreliable to deliver on the date promised … go and learn how to do it from Amazon!

27 mai 2026
Logo de Virginia Hayward

Réponse de Virginia Hayward

Good morning, Steven.
We do apologise for the delay of your gift caused by FedEx, unfortunately, as they are an external courier, all we can do is communicate what they tell us, which was their was a delay at there delivery depot.
We will certainly pass this feedback onto our account manager and we sincerely apologise for your experience.
Kind regards,
Gemma
Virginia Hayward

Noté 1 sur 5 étoiles

We ordered prosecco and chocolate to be…

We ordered prosecco and chocolate to be delivered to a newly engaged couple. After several days nothing had arrived. When we raised it with Virginia Hayward they claimed it had bed delivered. When we queried this they sent a photo from the courier showing a bundle of parcels lying on the ground of the common area of the building. No attempt was made to deliver to the flat. I raised this with Virginia Hayward but they have not responded.
In response, I emailed Virginia Hayward on 28th April but the message was blocked. I have resent several times since but each one is blocked.

27 avril 2026
Avis spontané
Logo de Virginia Hayward

Réponse de Virginia Hayward

Good afternoon, Allan,
I have seen from our emails, you called us on 27.04.26 regarding the delivery, where we then provided POD by email, but we unfortunately haven't received any response from you giving any further details.
If you could please email us with the problem, we can get this resolved for you as soon as possible, our email address is sales@virginiahayward.com.
Kind regards,
Gemma
Virginia Hayward

Afternoon, Allan,
I have spoken to our IT department, who have fixed the problem with your email. I will respond to the email and hopefully get this issue resolved.
Kind regards,
Gemma

Noté 3 sur 5 étoiles

This delivery took too long

This delivery took too long - it was intended as a birthday present and delivery was promised within 48 hours and the address was in soho. It took 5 days and so was a bit of a fizzer.

Just checked with the recipient. They confirm the hamper was delivered on the 11th - I also received a confirmation email on the 11th. The tracking may therefore show it was received after hours at a business address?

6 mai 2026
Logo de Virginia Hayward

Réponse de Virginia Hayward

Good morning, Maria,
Thank you for your review.
However, upon investigation, I can see you placed the order with us on Wednesday the 6th May and the hamper was successfully delivered on Friday the 8th May. We can provide tracking information if needed.
I hope your recipient enjoyed the hamper.
Kind regards,
Gemma
Virginia Hayward

Noté 4 sur 5 étoiles

Quick delivery of Gift Hamper

Speedy delivery, great products - unfortunately there were a few substitutions in the hamper. It would have been nice to know in advance which products weren't available or have a choice on the substitutions, but they were of similar quality and value so overall very happy.

30 avril 2026
Noté 5 sur 5 étoiles

Thank you gift

I ordered a hamper as a thank you so didn't see it myself
It was easy to order and add a personalised message
The recipient sent me a thank you and said the flap jack was delicious
Very happy

29 avril 2026
Noté 5 sur 5 étoiles

A Hamper gif for a friend…

We ordered a hamper to give to a friend for her birthday. The contents were just as the brochure described, looked very delicious! The order was placed in the afternoon prior to the delivery the following late morning. The parcel was tracked and arrived virtually to the minute. Excellent service!

22 avril 2026
Noté 3 sur 5 étoiles

Lovely hamper, dissapointed the message wasn’t sent with it.

The hamper was lovely, however there was no message sent with it, although we’d asked for one to be included, so the recipient didn’t know who it was from. Evri also left it outside which I’m not sure was best for food stuff.

14 avril 2026
Logo de Virginia Hayward

Réponse de Virginia Hayward

Good Morning,
Thank you for your feedback.
I have checked your order and can see there is a gift message present.
This would have been on the outside of the delivery carton on a peel and reveal label.
On our presentation and packaging section on the website we do advise where this would be located and an image so you are aware.
Kind Regards
Isabella

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