I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact. In fact I emailed hampers.com... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
L'entreprise a répondu
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They we... Voir plus
L'entreprise a répondu
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Food and wine hampers sent world-wide. We supply hampers throughout the year, including Christmas hampers, gift baskets, festive hampers, Mother's Day gifts, Birthdays, corporate gifts and Easter hampers.
Coordonnées de contact
Clearwater Hampers Ltd, 36 Innovation Drive, OX14 4RT, Abingdon, Royaume-Uni
- 01235 833732
- help@hampers.com
- hampers.com
4,3
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de hampers.com
Dear Jonathan,
Thank you for your feedback.
We’re delighted to hear your hamper was delivered well and appreciate you taking the time to share your experience.
Kind regards,
Team Hampers.com
I had a problem with my delivery this…
I had a problem with my delivery this time, the courier not Hampers fault. Hampers sent me a replacement one out ASAP. Their help and efficiency was much appreciate
11 mai 2026
Avis spontané
Réponse de hampers.com
Dear Jo,
Thank you for your lovely feedback.
We’re very sorry there was an issue with the courier, but we’re pleased we could resolve this quickly for you with a replacement hamper.
Your kind comments about our team’s help and efficiency are truly appreciated, and we hope to assist you again in the future.
Kind regards,
Team Hampers.com
On time delivery and quality products
Hamper was delivered to my mum on time and she was extremely happy with the contents, especially that everything was high quality and British sourced and environmentally friendly packaging was used (my mum is big on this).
13 mai 2026
Avis spontané
Réponse de hampers.com
Dear Craig,
Thank you so much for your lovely feedback.
We’re delighted to hear your mum was so happy with the hamper and that everything arrived on time. It’s especially wonderful to hear that the high-quality British products and environmentally friendly packaging were appreciated as well.
Thank you again for your kind words and support we hope to help you again in the future.
Kind regards,
Team Hampers.com
Quality hamper
Thankyou for your hamper . My sister was delighted with the Prosecco and chocolates and they arrived on time . I will definitely use this company again and recommend to others .
7 mai 2026
Avis spontané
Réponse de hampers.com
Dear Sarah,
Thank you so much for your lovely feedback.
We’re delighted to hear your sister enjoyed the Prosecco and chocolates, and that everything arrived on time.
We really appreciate your recommendation and look forward to helping you again in the future.
Kind regards,
Team Hampers.com
"Sunday delivery failed – resolution in progress"
Our son ordered a hamper from hampers.com as a gift for me, paying a premium for Sunday delivery. The tracking showed the parcel as delivered at 9:05pm on Sunday, but nothing arrived. CCTV confirms the DPD driver did not enter the building, did not ring the doorbell, and did not call my mobile.
When we raised this with Customer Care, we were told the parcel had been redirected by DPD to a Pickup Shop 'as requested' – but no such request was made by the sender or the recipient, and no one notified us of the redirection or where to collect it. As of writing, we still do not know where the parcel actually is, and the Sunday delivery premium has not been refunded.
Customer Care did respond promptly and apologised, which is appreciated. However, for a premium-priced gift service the basics fell short: the courier's status was misleading, the redirection was unauthorised, and the recipient was never informed. I'd urge hampers.com to review how DPD handles redirections on their behalf and to ensure recipients are notified directly when a delivery address changes.
I will update this review once the matter is resolved.
Update 5pm (11/05/26) : I've now collected the hamper from the pickup point. hampers.com (via Steve in their team) has agreed to refund the Sunday delivery premium, which is the appropriate outcome. I'll update the star rating once the refund is processed. I'd still encourage hampers.com to look at how DPD's "consumer acknowledgement" can be triggered without genuine consumer action, as this seems to be a recurring issue.
10 mai 2026
Avis spontané
Réponse de hampers.com
Dear Luciana,
We are very sorry for your experience.
We appreciate you taking the time to explain what happened and understand your frustration.
We have sent you an email regarding the pickup request that was actioned on your side. We have also sent the pickup shop location to you twice and forwarded the collection barcode.
In addition, a member of our team has reached out directly to help resolve this for you.
We are sorry for the inconvenience caused and are working to bring this matter to a resolution as quickly as possible.
Kind regards,
Team Hampers.com
Woeful service all round
I had chosen a date so that the Hamper would arrive two days before the recipient's 50th birthday but instead it arrived one day after which totally ruined the impact.
In fact I emailed hampers.com to share my disappointment and a week later the only correspondence I've had is this review request: "The hampers.com team would love to hear about your gifting experience"
Their customer service matches their delivery service
2 mai 2026
Avis spontané
Réponse de hampers.com
Dear Gary,
Please accept our sincere apologies.
We are very sorry that the hamper arrived after the recipient’s 50th birthday and that this affected the occasion. We also apologise that you did not receive a response to your earlier email before receiving the review request.
Our Customer Care team will be resolving this for you and will review the matter further.
Thank you for bringing this to our attention.
Kind regards,
Team Hampers.com
Excellent product
Excellent product, but only let down by late delivery caused by the courier.
Will definitely use again.
30 avril 2026
Avis spontané
Réponse de hampers.com
Dear Adrian,
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re delighted to hear you were pleased with the product, and we’re sorry that the delivery was delayed due to the courier. We completely understand how frustrating that can be.
We look forward to helping you again in the future.
Kind regards,
Team Hampers.com
Réponse de hampers.com
Dear valuable customer,
Thank you so much for your kind message, we’re really pleased to hear everything arrived on time and that you’re happy with the products.
We truly appreciate your support and hope to see you again in the future.
Kind regards,
Team Hampers.com
Sent a luxury cream tea hamper to our…
Sent a luxury cream tea hamper to our parents . They were thrilled with it , they loved all the scones and cake , and are still eating it now. Only problem was Evri who made a complete mess of delivery but it was achieved the next day .
25 avril 2026
Avis spontané
Réponse de hampers.com
Dear Janette,
Thank you so much for your lovely feedback, we’re delighted to hear your parents enjoyed the hamper and are still making their way through all the treats.
We’re sorry to hear there were issues with the delivery, but we’re glad it arrived safely in the end.
Your feedback regarding the courier is really appreciated, and we’ll be sure to pass this on.
Thank you again for taking the time to share your experience.
Kind regards,
Team Hampers.com
The recipient loved the hamper.
The recipient loved the hamper.
Have used your company a few times now and no complaints. Thankyou very much…highly recommended.
20 avril 2026
Avis spontané
Réponse de hampers.com
Dear Judith,
Thank you so much for your kind words,
We’re absolutely delighted to hear that the recipient loved the hamper and that you’ve had such positive experiences with us. Your continued support really means a lot.
We truly appreciate your recommendation and look forward to helping you again in the future
Kind regards,
Team Hampers.com
Great Customer Service!
21 avril 2026
Avis spontané
Réponse de hampers.com
Dear Lina,
Thanks for your feedback,
We’re really glad to hear you’re happy with the quality of our Customer services.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Hampers.com
I recently ordered a hamper as a…
I recently ordered a hamper as a birthday gift for a friend, and I couldn’t be happier with the experience. The hamper itself was beautifully put together, with a fantastic selection of items—my friend absolutely loved it and commented on how thoughtful it was.
I also wanted to highlight the excellent customer service. I initially realised there wasn’t an option to include a gift message when placing the order, so I reached out for help. Steve responded incredibly quickly and sorted everything out straight away, ensuring my message was included without any hassle.
Overall, a seamless experience from start to finish—great products and outstanding service. I’ll definitely be ordering again and would highly recommend them to others.
14 avril 2026
Avis spontané
Réponse de hampers.com
Dear Caroline,
Thank you very much for your thoughtful review.
We are delighted to hear that your friend enjoyed the hamper and appreciated the selection. A great deal of care goes into each one, so it is wonderful to know it made a positive impression.
We are also pleased that Steve was able to assist you promptly with adding your gift message and ensure everything was arranged smoothly. Providing attentive and reliable service is very important to us, and your feedback will be shared with him.
Thank you again for your recommendation. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Team Hampers.com
Exellent hampers
The hampers were exceptional. Both the products and presentation were excellent, and the recipients enjoyed them immensely.
8 avril 2026
Avis spontané
Réponse de hampers.com
Dear LeighAnn,
Thank you for your feedback,
We’re really pleased to hear you were happy with the hampers themselves, however we’re very sorry to hear about the issues with the delivery, especially as this was for a special occasion.
This is certainly not the experience we aim to provide, and we completely understand your disappointment.
Our team will be reaching out to you directly to look into this further and make things right.
Kind regards
Team Hampers.com
Paid extra for the hamper to be…
Paid extra for the hamper to be delivered by a specific date. Didn’t arrive. Avoid - waste of money and time
13 avril 2026
Avis spontané
Réponse de hampers.com
Dear Annie,
We’re really sorry to hear about this and apologise for the inconvenience caused with your delivery not arriving on the selected date.
Our customer care team will be in contact to resolve this for you as quickly as possible.
We appreciate you bringing this to our attention and thank you for your patience.
Kind regards,
Team Hampers.com
Réponse de hampers.com
Dear Janet,
Thanks for your feedback,
We’re really glad to hear you’re happy with the quality of our products, pricing, and fast delivery.
We appreciate your support and look forward to serving you again soon.
Kind regards,
Team Hampers.com
First Time Order
Would not recommend; it has been a nightmare from start to finish to get the package for Easter, which should have been sent on 8th of April, as of 13th of April, still no package!
27 mars 2026
Avis spontané
Réponse de hampers.com
Dear Nathan,
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We completely understand your frustration regarding the delay with your Easter delivery. Our team has been in contact with you to help get this resolved and ensure the matter is being properly looked into.
We truly apologise for the inconvenience caused and appreciate your patience while we work to put things right.
Kind regards,
Team Hampers.com
Beautiful gift ideas and excellent customer service
We ordered four of the beautiful afternoon tea hampers for our treasured team. They were all absolutely delighted - one of the team saying she had tears in her eyes on receipt of the gift! They were beautifully presented and full of delightful goodies.
Naomi was so helpful when I realised I had inputted the wrong address for one the deliveries and managed to contact the courier and have the hamper returned to be reprocessed in such good time.
Thank you! We shall use you again!
2 avril 2026
Avis spontané
Réponse de hampers.com
Dear Ros,
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that your team enjoyed the afternoon tea hampers it’s especially lovely to know one of them was so touched by the gift. That’s exactly the kind of experience we hope to create.
I’m also pleased Naomi was able to assist quickly with the address issue and ensure everything was resolved smoothly.
Thank you again for your kind words and support we truly appreciate it and look forward to helping you again in the future.
Warm regards
Hampers.com Team
Naomi was absolutely fab in helping me…
Naomi was absolutely fab in helping me sort out a nice message for my grandparents! Took some stress away after having a baby 😊
6 avril 2026
Avis spontané
Réponse de hampers.com
Dear valuable Customer,
Thank you so much for your kind words. We’re delighted to hear that Naomi was able to help you create the perfect message for your grandparents, especially during such a busy and special time.
Congratulations on your new arrival, and we’re so pleased we could make things a little easier for you.
Kind regards,
Hampers.com Team
Easy to order could send multiple…
Easy to order could send multiple parcels to different addresses good prices and delivery
27 mars 2026
Avis spontané
Réponse de hampers.com
Dear Janice,
Thank you for your lovely feedback. We’re so pleased to hear that you found the ordering process easy and convenient, especially when sending to multiple addresses.
It’s great to know you were happy with our pricing and delivery as well. We truly appreciate your support and hope to assist you again soon.
Kind regards,
Hampers.com Team
An efficient service from beginning to…
An efficient service from beginning to end. I can highly recommend!
27 mars 2026
Avis spontané
Réponse de hampers.com
Dear Victoria,
Thank you for your kind feedback. We’re delighted to hear that you experienced an efficient service from start to finish.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future.
Kind regards,
Hampers.com Team
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