A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Voir plus
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Lisez les avis des autres
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Voir plus
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Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Voir plus
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Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Coordonnées de contact
11-12 Old Bond Street, W1S 4PN, London, Royaume-Uni
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,7
Excellent
405 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Unfortunately
Unfortunately, one item was missing. Apologies were received and the item arrived four days later. Thank goodness it was not a gift but for my personal use.
2 mai 2023
Excellent service!
I got my package 2 days after I placed my order!
Excellent communication and updates from the team!
Thank you very much!
Eva
3 avril 2023
Excellent
Excellent , timely customer service when needed and products are really good quality
20 mars 2023
GARDEN LAMP Within 24 hour’s of placing an order
Within 24 hour’s of placing an order, I received a phone call to say my item was out of stock and delivery would be later than originally expected. I was kept up to date and still the item arrived earlier than anticipated.
The product was as advertised.
One happy customer
4 février 2023
Vase required for outdoor use.
I inquired about a vase that I saw online and after checking if was suitable for what I wanted it for, I purchased the item on the advice given by the helpful sales man on the telephone. When vase arrived a few days later it was fine for it use. Many thanks to helpful sales team at Viva Lagoon.
16 janvier 2023
Great product overall, can recommend the service
The pouf I ordered was delivered on time and in perfect condition. The only issue I had and I spend a lot of time on it was on finding out the customs duty when ordering to Ireland from the UK. I didn't get an answer before ordering and faced a large bill to the delivery company before the product was released and delivered.
24 janvier 2023
Great customer service
Easy to order, great communication when delivery was going to be delayed. Again great communication when item was out for delivery.
Item is perfect love it. Very happy with customer service.
21 janvier 2023
Ok retail interaction
12 janvier 2023
Stunning bowls and plates
Fantastic bowls and plates, like the rustic look. Easy to order, quick delivery too. Would definitely recommend. Thank you for a great service.
2 janvier 2023
Very pleased with my lamp looks amazing…
Very pleased with my lamp looks amazing not put in garden yet wait for summer
29 décembre 2022
Réponse de Viva Lagoon
Thank you so much for taking the time to send us a review regarding your Newgarden Lola 165 Lamp :-)
Wishing you a very Happy New Year and we hope to see you again soon.
Kind Regards,
The Lagoon Team
Product delivered with scratches
Big customs expenses. Product delivered with scratches, but they send full refund because of this. So overall experience was good, I think it is not their fault that the producer of the clock was sloppy and scratched it.
21 décembre 2022
Réponse de Viva Lagoon
Dear Alin
We are very sorry that the product had scratches. We will send you an email to organise for a replacement. As for the customs expense, that's out of our control. Taxes such are VAT are not charged by us for overseas orders however do become payable by your destination country on arrival. The tax rate is determined by the destination country - in your case Romania.
Kindest regards
Kheira
Dear Alin - again we are terribly sorry that your order arrived with a scratch. As agreed we have now refunded your order in full and a return has not been requested which means that you can keep the clock. We hope that your find this resolution satisfactory. Thank you for your patience whilst we resolved the issue and we wish you a very Happy New Year.
With Kind Regards,
Customer Services
Beautiful product and as described
Beautiful product and as described. Arrived promptly . Good communication and tracking.
24 décembre 2022
I am sure under normal circumstances…
I am sure under normal circumstances the delivery would have been quicker
17 décembre 2022
Arrived in time
Arrived in time , well packaged, arrived in one piece as was a fragile delivery
16 décembre 2022
They have great variety of designs
They have great variety of designs, great website, quick deliveries.
But what's really great is Kheira.
I could consult with her about colours, layouts, technic details..
If they don't have products in stock she will get it for you!
My second purchase was a lamp, Kheira made sure I have all the installation details, which in my opinion shows how experienced and professional she is.
19 novembre 2022
Great service
The Coffee cup is gorgeous. It was well packaged and arrived in good time, even with the postal strikes and all the delivery issues. Would definitely use Viva Lagoon again.
9 décembre 2022
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