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Viva Lagoon Avis 

405
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 4 sur 5 étoiles

A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de design et de décor intérieur
  3. Magasin de mobilier de jardin

Écrit par l'entreprise

At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

405 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(405)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service and product

Great service and product - will definitely use Viva Lagoon again. I would particularly note Emma who was super-helpful and paid attention to the entire process through to delivery

31 juillet 2022
Noté 5 sur 5 étoiles

An exceptional customer service

One of the very few companies with such an incredible customer service thanks to Emma. Her caring and attentive approach deserves 5☆ and more! I have no doubt we will be purchasing from them again, as well as, recommending the company to friends and family. Massive thank you for all your help Emma!

29 juillet 2022
Avis spontané
Noté 5 sur 5 étoiles

I was so pleased with my first swimsuit…

I was so pleased with my first swimsuit in pink that I ordered a second in coral. Gt cut, good fit and flattering. I hate padding and there was none, the only slight criticism is that the back could plunge more. They both arrived promptly. Thank you.

24 juillet 2022
Noté 5 sur 5 étoiles

Happy customer

I've been looking for this wirework utensil pot for AGES, to complete my kitchen, so was delighted to find it here. It arrived quickly, carefully packaged. Very happy customer, I will be back to your site!

9 juillet 2022
Noté 5 sur 5 étoiles

I recently purchased two Margot Selby…

I recently purchased two Margot Selby bath sheets ....they are stunning ...the design is Tankerton , the colours are vibrant and they are lovely and thick ,very good quality....I can't wait until my bathroom has been decorated as they're going to look amazing

4 juillet 2022
Noté 5 sur 5 étoiles

Absolutely fantastic customer service.

Absolutely fantastic customer service. I managed to create a bit of a problem in the way I put my order through and it was dealt with extremely well. Having had a bad experience recently with a company purporting to sell something they didn't have and trying to get me to buy their own preferred brand I was relieved to be dealing with people that really cared about their customers. Wouldn't hesitate to use them again.

22 juin 2022
Avis spontané
Noté 5 sur 5 étoiles

Great Company

Great, quality product, great price, really well packaged and seamlessly delivered to my home in Switzerland. The communication was great too. Highly recommend!

5 juin 2022
Noté 3 sur 5 étoiles

I ordered 4 sets of cutlery and only 3…

I ordered 4 sets of cutlery and only 3 turned up and I'm still waiting for the other set to arrive. Communication with customers is not very proactive.
Since my review all has been resolved

31 mai 2022
Logo de Viva Lagoon

Réponse de Viva Lagoon

Dear Ms Tilbury,
We are terribly sorry that you did not receive the email the second email that we sent to you on Friday 27th June to confirm that the 4th cutlery set was on its way to you for delivery on Saturday. We are pleased that you received your cutlery set now with you and thank you for confirming this to us.
With Thanks & Kind Regards,
The Lagoon Team.

Noté 5 sur 5 étoiles

Brilliant service

Bought 2 beautiful sunloungers. As with many things these days they where not instock and on their way from italy but i was kept informed at all times and the 2 people i delt with where both brilliant. Very personal service. I will shop here again. Many outlets could learn a lot from Lagoon.
Oh the loungers are amazing

28 mai 2022
Avis spontané
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Réponse de Viva Lagoon

Thanks so much for taking the time to write a review. We are so happy that you were pleased with your products and service. Hope to see you again soon :-)

Noté 5 sur 5 étoiles

Great service

Great service. Ordering was easy. Free delivery and came really quickly! Will definitely use again.

27 mai 2022
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Réponse de Viva Lagoon

Thank you so much for your review. We hope to see you again soon :-)

Noté 5 sur 5 étoiles

Lovely item

Lovely item, well wrapped and delivered promptly.

23 mai 2022
Logo de Viva Lagoon

Réponse de Viva Lagoon

Thank you so much for taking the time to write your review.
We hope to see you again soon.
With Thanks & Kind Regards,
The Lagoon Team

Noté 5 sur 5 étoiles

Great service

Great service! I ordered lovely dining plates and although one of them arrived broken due to courier not handling it properly, I received a replacement the next day!

21 mai 2022
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Réponse de Viva Lagoon

Thank you for your review and also your patience whilst we resolved the order for you.
We hope to see you again soon.
With Thanks and Kind Regards,
The Viva Lagoon Team
:-)

Noté 5 sur 5 étoiles

Bought a set of towels from here

Bought a set of towels from here; very pleased with service. Towels are as appeared on website, lovely quality. Speedy delivery!

15 mai 2022
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Réponse de Viva Lagoon

Thank you so much for your review :-)
Kind Regards,
The Lagoon Team

Noté 5 sur 5 étoiles

A first class service from this company…

A first class service from this company from my initial enquiry to delivery . Nothing was too much trouble to ensure complete customer satisfaction. I would not hesitate to use this company again . Special thanks to Emma who made sure I was kept up to date with lead times and delivery .

21 avril 2022
Avis spontané
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Réponse de Viva Lagoon

Hello Joanne - thank you so much for your review :-)
We hope that you are enjoying your purchase and we hope to see you again soon.
Kind Regards,
Emma

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