VIVA Skin Clinics Avis 

Super friendly and professional treatment today for bikini line.

This review relates to Viva in Chelsea (Kings Road). This clinic is not bothered about customers - just money.
I tried to cancel 48 hours in advance & they charged me full cancellation fee stating their policy is 3 days. I wasn’t ill 3 days before my appointment. How is 48 hours not enough notice when I sent them both an email & a text.
In regards to initial treatment they asked me to leave them a review for a 10% discount. I completed the review and then they said , I couldn’t have the discount !!

They are pushy, upselling but the nail in the coffin for me is charging me for a cancellation even though I gave them 48 hours notice - I should have gone and gave them all flu to save myself being charged.
AVOID, AVOID, AVOID. They don’t care about their customers.

I’ll echo what others have said in that this clinic is completely unethical in how they handle clients. If you go in for one thing they will try to make you spend thousands, by giving you insecurities about your face that you never previously had. It all starts with an unnecessary questionnaire, where they ask you about every aspect of your face in an effort to question everything. Then the Dr will essentially not do the thing you’ve actually asked for, explain why it won’t work and will instead upsell lots and lots of other treatments and products. He’ll then save the follow up session to actually do the thing you wanted in the first place.

I have an amazing doctor now, who is an aesthetician and she’s all about subtle facial balancing and tiny amounts and I’m so happy with the outcome. Dr Rupert tried to push 9ml of filler on me. I dread to think what a full and pillowy face I would have today if I’d followed his suggestions.

I went to the Fulham location and it was an amazing experience 10/10. The nurse Vikki was incredibly kind and gave a thorough consultation and this was the most flattering lip filler I’ve ever gotten. I’ve been to lots of other places but this one is my favorite. I brought my friend and she got a lip flip for her first procedure and also loved it. The girls who worked at the front counter were also so funny and kind, and the whole experience was so enjoyable. I definitely will go back and would refer this clinic to anyone looking for fillers.

This is not a good product. They claim to be organic but all their products are just watered down. Dont let their ethical stance fool you, its a marketing ploy. This is just a poorly made product.

If you want organic skin care options there are dozens of better products on the market

I booked an appointment for a specific area to be treated and instead was given an entire, extremely expensive treatment plan for my whole face. My concerns weren’t listened to, with the doctor hijacking the appointment, playing on insecurities that I didn’t have prior to the visit based on answers from the form that you are asked to fill in beforehand.

I was told it wasn’t worth going ahead with just the area I wanted treated and should really only consider the plan to treat the entire face.

A second appointment is made, seemingly as a sort of insurance to ensure you come back for the remainder of treatment, yet worst of all, after the first appointment, the area I wanted treated wasn’t and I didn’t look any different (except for my face looking a bit rounder maybe). Paying such a huge amount of money, I’d except to leave feeling great, but instead felt incredibly disappointed. I also wasn’t given a breakdown of what treatment I had done in that first appointment, so have no idea how many ml’s were used, or where.

The pushy upselling also included the doctor trying to flog a skincare package, despite having no issues with my skin and not raising this as a concern.

There are far better, more affordable injectors out there that won’t leave you feeling pressured and regretful.

Amazing experience from the first call with sarca to the first meeting with rurpert and all the team.
The treatment with Vicky was amazing. Not only for her expertise, but her warm welcome.
I would never go anywhere else. Thank you x

Dr Rupert has amazing skills and explains all in an easy way. He has a sense of the artistry and inspires total confidence. Highly recommended.

A fab experience again with Sara. She is friendly, knowledgeable and always full of great advice!
The Chelsea staff are amazing too!

Thanks again for another great experience today!

I went with the intention of having just lip fillers. That was all I wanted, however after filling in the form before seeing Dr Rupert, I felt subjected to an upselling strategy, exploiting the answers on the form about areas of my face I did not have any intention of having treatment on. Feeling suddenly insecure about areas of my face I wasn’t insecure about before, I agreed to have extra procedures done in the first appointment. My lips (the thing I actually wanted to be done) would be done in the second appointment. After leaving, I felt like this was an insurance policy for a second appointment because if he gave me the lip filler I came for in the first appointment, I would have time to reconsider the other treatment planned for the second appointment. I decided on the way home to cancel the second appointment.

What continues to upset and distress me is that the fillers in my cheeks have made my face look wider on one side and I now feel even more self conscious than I did before. The swelling has long since gone but people still ask me if my left side is swollen. I was so upset and frustrated with myself cried for not resisting the upsells. I can’t afford to get fillers dissolved and so I’ll have to just live with them until they dissipate.

I don’t doubt they are qualified and have alot of happy customers but for me spending £1500 to not look any better is upsetting. If you go to this clinic, my advice is to fill out the forms they give you ONLY about the procedure you want. If you want your lips doing, don’t say you’re not happy with your jawline or forehead wrinkles because they will latch onto it an exploit it to upsell other procedures and treatments.

Eva at the Chelsea clinic was very kind, she really cared about my concerns and gave me useful advice. I will definitely be coming back soon for more treatments! The receptionist is so lovely here, very patient.

I felt totally relaxed and reassured throughout my entire visit to Viva and I wouldn’t hesitate to recommend their treatments. Eva was fantastic and I was over the moon with my results. I loved the whole ambience of the clinic…. it was professional but very relaxing and inviting which immediately put me at ease. Thank you!

Both the receptionist and clinician (Carrie) were very friendly and recognised me form when I first visited 6 months ago. Both their personalities and professionalism makes the visit a great experience. Plus the treatment of derma fillers was applied smoothly and quickly, in and out in 10 mins.
I would recommend a visit if you are either looking for a skin treatment or a change in options. Jack.

I was recommended this clinic by a person who said she did facials here, but later on I found she lied, she never did facial here and she knew this is a bad one. But this is not the point, this clinic is not a professional one, they don't have the good, right and respected attitude towards the customers at all. They only want to make money, and don't care about if their products or their services worth that among of money or fit the customers' situation. Its a horrible experience!! Be careful, that is your face, not something that can regenerate like a painting art.

I came across this clinic as cheap alternative to the top Phi clinic.I choosed vivaskin because their prices were very competitive.
But be careful because you get what you pay for.
I found the team extremely unprofessional and unreliable.
I booked months ago a consultation with Dr Rupert for eye tear trough .
First negative experience was with the receptionist Marisa.
I make her aware of my skin allergy conditions and I forwarded her my medical results and files.She forgot to forwarded to the doctor, and also she updated in the system a wrong email address. On the day of the consultation I had to called many times, because I did not receive the link for the video, no one was answering, luckily the doctor called me on the phone, otherwise I would have lost the deposit for the consultation.The doctor was not aware of my skin conditions, therefore he did not research if the treatment was suitable for me.
The doctor contacted me few days later and informed me he would not advise the treatment and neither botox injections.
I contacted the receptionist for have my deposit back, and she sent me confirmation of return deposit with someone else card details.
I did not have a good impression of the reception team at all. Too many mistakes , there is a lot to improve to provide a decent customer service.
However the customer service team is not the medical staff , therefore I wanted to give the clinic another chance.I emailed to ask doctor Rupert if there were other treatments that could be suitable for my skin condition.
The PRP skin pen has been suggested as safe option .
The Prp treatment is provided only by nurses and not the doctor.
I booked a face to face consultation with a nurse.The receptionist told me that on the day of the consultation , if I was happy, I could proceed with the treatment.
I came in for the consultation with Eva , but instead of exploring the Prp and skin pen treatments , she told me I was in for a consultation for botox.I told her that there was a mistake, that the receptionist wrote a wrong treatment in the system , I make her aware I had a consultation with the doctor and botox and fillers has not been advised for my skin.
I was very surprised when the nurse told me that in the system I was for botox treatment, therefore is ok.It was very disappointing after that the doctor advised to don't proceed with any injections , to listen a completely different story from the nurse . Everything was very confusing, unreliable, there is a lack of internal communication.
The nurse never explained that to have succesful results with the vampire treatment ,the Prp skinpen has to be combined with Prp injections.I expect the nurse to explain, and not to learn it by internet .Everything very rushed , not enough informations.
After my visit there, I left in Pabau system a negative feedback, and the doctor did not like it. Instead of apologies and provide a better customer service , the clinic kept providing poor customer service .
Dr Rupert , after that Eva suggested botox, first he apologized , and than later in another video call with him ,he said that it is ok. He treated me like I am someone that cannot afford expensive treatments, suggesting to book with the nurse because it is cheaper. I was shocked ,I would never get injections by unkown medical staff, but only from a doctor after checking his experience and career.
I don't recommend this clinic at all.

I had my first treatment and all went well. All corvid protections were taken seriously. I was made to feel at ease and the whole process was pain free.
Due to reasons beyond my control I have had to change my follow up appointment, which was no bother.
I am actually glad that my face has had time to settle, although very subtle it none the less means that I can ask Rupert’s advice on other treatments. He fills you with confidence which I have been lacking.
Altogether lovely surroundings and kind and professional people.
I’ll let you know how I get on next time.

Perfect experience as always.

I have written a glowing review for Dr Rupert before.

Anyone that has visited him for a treatment will already know that he is not only a delightful person, but also an aesthetic magician.

Today I wanted to write to thank the whole team at Viva Skin Clinics for the great lengths that they have gone to in support of their customers who are returning amidst the pandemic.

Unbelievable service! A plethora of surgical protective standards in place, with perfect empathy from Marissa, Rachel and Dr Rupert. (All of whom went to individual lengths to make sure that I felt safe and reassured).

I left with perfect results and zero anxiety.

Thank you stars! - you have brightened my lockdown! xxx

Amazing service from the minute I arrived, Dr Rupert made me feel so comfortable, thoroughly explained everything throughout the whole procedure. So happy with my results, they look so natural, would highly recommend and can’t wait for the next visit!

Went to the clinic in Old Street today to have some dermal filler to help correct some facial asymmetry. Have spoken to/used doctors in Harley St. previously but thought I would try viva as their prices were a little more competitive. Extremely happy with the results, the environment that Dr. Rupert creates for his patients is excellent, he took his time discussing the options with me and I feel this really helped to get the results I wanted. Aftercare also seems superior.

David

I had my lips done by Dr Ahmed and already so pleased with the results! He’s very knowledgeable and clearly knows exactly what he’s doing. I was scared to look in the mirror but when I saw my lips I was so happy! I also had Botox and if the results of that are even half as good as my lips I will be very happy. I wouldn’t use anyone else now and I highly recommend him. The receptionists are also extremely friendly. Victoria x