We just the most amazing service opening a student account so easy even with a IS phone Jack helped to get the best deals figured out what documents were needed. So refreshing to see customer servi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement127-127A Oxford Street, W1D 2HT London, GB
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Lisez les avis des autres
We are elderly and find it difficult we modern technology, we met a young man called Tom in Vodafone Stafford he was so very helpful to us, very polite and so helpful, he made our day. We were so pl... Voir plus
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⭐️⭐️⭐️⭐️⭐️ Excellent service from Umaima, Retail Adviser at Vodafone. She was professional, patient and explained everything very clearly. I originally came into the store to make a complaint,... Voir plus
L'entreprise a répondu
Lovely experience at Vodafone Oxford street. Umaima was extremely helpful and took time to answer all our queries/concerns. Everything was smooth and absolutely satisfied with the service by Umaim... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - 127 Oxford Street
Écrit par l'entreprise
Coordonnées de contact
127-127A Oxford Street, W1D 2HT, London, Royaume-Uni
4,0
Bien
388 avis
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Les gens ont aussi consulté
We just the most amazing service …
We just the most amazing service opening a student account so easy even with a IS phone Jack helped to get the best deals figured out what documents were needed. So refreshing to see customer service and care with professional like Jack. Laurent
27 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great Service
Jack provided the best service I have experienced in the UK. He set up my entire phone and helped make the experience wonderful.
27 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Arthur,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Marva was amazing and very helpful
Marva was amazing and very helpful, she explained the full process in details and answered all our questions with a beautiful smile.
23 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Hashem,
Thanks for the lovely review and fantastic support for Marva.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Breach to Provide network service and trying to get paid for it
This company sold a 5G Data service contract to me. I continued to fullfil my obligation as agreed in the terms of the contract.
Several months after, their service become very, I contacted their customer service , who confirmed that they are working on their system within my post code, and as result; the cause of the poor network.
Vodacome continued to take money from me, even they could not provide the service for which that contract depended upon.
This continued for more than 3 months, and I have been using another network provider to support my needs while paying Vodacom UK £33 for poor service.
When they could not resolve my problem after several recorde call conversations and emails, I had to inform them that I cannot continue with that contract as the condition upon which the contracted depended upon could not be satisfied, Vodacom insisted that I must pay them termination fee of over £200, knowing fully well that it is their fault and that I should be compensated for paying for thise months that they were not able to provide the agreed services.
After some years, they sending me letter via debt collection company to pay £449 as debt.
Vodacom, I will not pay this as you have affirmed that you are not what You claim that You are.
"A contract can only be valid if the expected service are provided within the period in view."
23 septembre 2025
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Uguru,
I apologize for the issues you've been experiencing with the services. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the teams by calling 191 or 0333 304 0191 or speaking to them via LiveChat here: vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Thank you so much Umaima for your help…
Thank you so much Umaima for your help and support. You were very kind, professional and helpful throughout the whole process. I really appreciated your time and guidance. Thank you again!
21 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Nour,
Thanks for the lovely review and fantastic support for Umaima. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saher was BRILLIANT
Saher was BRILLIANT, absolute hero. Stuck with me through tech difficulties to the bitter end. Would come again!
21 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Will,
Thanks for the lovely review and fantastic support for Saher.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely experience at Vodafone Oxford…
Lovely experience at Vodafone Oxford street.
Umaima was extremely helpful and took time to answer all our queries/concerns.
Everything was smooth and absolutely satisfied with the service by Umaima.
Thankyou
20 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Sonia,
Thanks for the lovely review and fantastic support for Umaima.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Customer Service from Umaima
I was really confused with which package to get that would suit me but Umaima was super helpful!! She helped find one that was perfect for me and was super lovely to speak to and really helpful! She was so nice definitely speak to her if you need help
20 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Reja,
Thanks for the lovely review and fantastic support for Umaima. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack from the 127 Oxford street branch…
Jack from the 127 Oxford street branch was incredibly helpful and polite. He got us set up quickly and was super helpful. 10/10 experience
20 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
We joined Vodafone on a Broadband…
We joined Vodafone on a Broadband Tariff of £18 a Month. They jacked this up, without our consent to £50
a Month. We found out from our Bank Statements. They are Charging us £26.50 a Month for a SIM CARD.Also with out our Consent. Vodefone are Corporate Thieves.
18 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hi Valerie I’m really sorry to hear about the unexpected charges on your account. I understand how concerning it must be to see charges you weren’t expecting. please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2x so our team can look into the broadband and SIM charges for you.
Thanks,
Vodafone Social Media Team
Saher was great with seamless support.
18 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
"Hey Henry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Chris was wonderful and super helpful.
Chris was wonderful and super helpful.
17 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Chris was lovely and very helpful
17 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Ipek,
Thanks for the lovely review and fantastic support for Chris.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Hotel California with Vodafone
I have been dealing with an ongoing problem with Vodafone since 8/8/2026. I have an ill defined technical problem which can seemingly never be finalised but yet it's also not at all clear even what it is. I am trapped in Vodafone, I am not in contract I have already switched to Sky and don't even use their service but I am still being billed. I am routinely told things that aren't true, I am often told I'll get call backs which don't happen. I have to constantly spend hours of my time chasing to get this resolved whilst I continue to be billed and given no service. I am told at the end of this process when it's resolved I can then try and get a refund for the period after their service to me has stopped. So I have to spend hours trying to get this resolved and there is no responsibility within the Vodafone system to take responsibility for what is their technical problems. Instead the burden and expense is placed all on me.
8 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hi,
Thank you for taking the time to share your experience. I'm very sorry to hear about the difficulties you've faced since August and the frustration this ongoing situation has caused.
I understand your concerns that the issue remains unresolved despite your efforts to leave Vodafone, that you're continuing to receive bills for a service you no longer use, and that you've had to spend considerable time repeatedly chasing updates and seeking answers. I also appreciate how disappointing it must be to be given expectations around callbacks that haven't been met and to feel that there is no clear ownership of the issue.
I recognise that, from your perspective, the burden of resolving this matter has fallen on you while you continue to deal with the impact of an unresolved technical issue and ongoing charges. That's understandably frustrating, especially when you're seeking a straightforward resolution.
Please reach back out to the teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Chitra was so sweet
Chitra was so sweet.
Helped me set the phone and get new number
16 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
TOBi their bot for quick answers- it a joke!
Got connected to TOBi their bot. All I wanted to know when to purchase a roaming pass and cost of buying extra data in Spain. It took me through a whole ding-ding, didn’t get to the answer. Asked to put through to agent. Same old ding ding about numbers & personal details- only to tell me he is putting through to another team! So the new person starts and wants to do all the ding ding I just done twice earlier! I am now on chat for over 35mins- so much for the bot giving quick time saving answers! Didn’t get an answer even after reading all of the chat!!I am leaving vodafone after nearly 15yrs
15 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Shally,
We're sorry to hear about your experience. I understand how frustrating it must have been to spend over 35 minutes on chat, repeat your details multiple times, and still not get the answers you needed. This is not the level of service we aim to provide. Thank you for taking the time to share your feedback.
If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Unbelievable customer service
Unbelievable customer service. So helpful from Tanzeel Oxford circus
15 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Ruth,
Thanks for the lovely review and fantastic support for Tanzeel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. We were moving from the US and needed cell service in the UK. Umaima was gem. Helped us with all the hurdles and made a complicated process smooth and stress free. A+
15 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Filippo,
Thanks for the lovely review and fantastic support for Umaima.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We are elderly and find it difficult we…
We are elderly and find it difficult we modern technology, we met a young man called Tom in Vodafone Stafford he was so very helpful to us, very polite and so helpful, he made our day. We were so pleased with everything he did for us would like to thank him so much
28 août 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amazing Service
Amazing service, specifically from Umaima who went above and beyond!! She was so friendly, patient and unbelievably helpful with setting us up. Definitely very very satisfied with my experience with Vodafone today!!!!
14 septembre 2026
Avis spontané
Réponse de Vodafone UK - 127 Oxford Street
Hey Juweria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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