I have been very impressed by the customer service I received in-store from Sammy today. I had damaged my iPhone and he identified the issues with it then gave me options for a new replacement phone... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement116 George Street, WA14 1RF Altrincham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ibz in the Altrincham store was absolutely first class with me today. Couldn't do enough for me and i hope he gets the recognition he deserves. First class service and experience. Thank you
L'entreprise a répondu
Visited Altrincham vodaphone on 7th and 10th sept. Ordered anew I phone and contract. Excellent service from Josh ( branch Manager) detailed information and wonderful service. Supplied all the details... Voir plus
L'entreprise a répondu
As always at Altrincham store had a 10 out of 10 experience. I am Visually Impaired (Blind) and they always make me feel welcome and helpful. 5 star
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Altrincham
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
116 George Street, WA14 1RF, Altrincham, Royaume-Uni
4,9
Excellent
168 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Really helpful staff
Really helpful staff, as always. Not sure I could have sorted the online transfer form by myself. At least next time I’ll know to not have a space in the phone numbers.
18 octobre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Marina,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
Thanks,
The Vodafone Social Media Team
Réponse de Vodafone UK - Altrincham
Hey Arsenia,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Altrincham
Hey Trevor,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Anton the store manager of alty was…
Anton the store manager of alty was great! Very welcoming and had a grwt chat about everything!
8 octobre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Andrew,
What super feedback for Andrew! Thanks for taking the time to let us know. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Cannot cancel my broadband !
Cannot cancel my broadband !
I can tell them my account details, I can tell them my Bank details (with the date my direct debit is payed) I can tell them how long I have had an account, land line number ....
Speaking to them on my Vodafone mobile!!
But because I cannot remember my pin, can't cancel my account.
Abysmal!!
Just returned from a journey to Vodafone shop (George Street Hove) the dimwit there says he cannot do it. My broadband contract expired a long time ago so I literally have no option but to just cancel my direct debit. A company as insignificant as Vodafone would not make a scratch in my credit rating.
Thank you for the reply Vodafone but typically the links don't work.
27 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hey John, if you have forgotten your PIN you can request it to be reset by sending us some photo ID. You can do this through this link 👉 https://www.vodafone.co.uk/securityreset/ If you have anymore questions please reach out to my team using one of the links below:
Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Fabulous Customer Service from Marfia…
Fabulous Customer Service from Marfia and Anton! A very warm welcome, seamless upgrades and honest and detailed answers to all my many questions. We’ve been coming to Altrincham branch for many years and will 100% continue to do so - many thanks Team Vodafone.
20 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi there,
Thanks for your review for Marfia and Anton. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Marina has been so knowledgeable
Marina has been so knowledgeable, kind and patient with me.
Her customer service is exceptional.
15 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Cari,
This is lovely feedback for Marina. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Jake was very patient with us
Jake was very patient with us. He made sure he understood our specific needs very clearly before he made recommendations. It was a long drawn out process but he kept explaining what was happening.
13 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Riana,
Thanks for sharing your fabulous feedback for Jake. If you need any help in the future, please message us on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Marifa and Anton was very helpful and…
Marifa and Anton was very helpful and sorted our contract very quick.
12 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Rauf,
This is a great review for Marifa and Anton. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Marifa was very helpful and helped me…
Marifa was very helpful and helped me to transfer my contact to a new phone. She is 5 star employee.
7 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Jana,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I t into vodaphone as I'd been…
I went into vodaphone as I'd been advised my plan was ending. A new cheaper deal was arranged the next day I received an email from trustpilot thanking me for my review. The advisor had written her own 5 star review using my email. I also later discovered that the same advisor had signed a more expensive agreement forging my signature. With help from my family it was all cancelled.hopefully I won't have any more nasty surprise.....
5 juin 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hey Lynda,
Thank you for leaving us a review and letting us know about your recent experience. This is not the kind of journey that we want any of our customers to have. We take this kind of situation seriously and will need to investigate this further.
Please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl so that we can gather some more information and details to help get this fully investigated.
Thanks,
Vodafone Social Media Team
Frozen Phone and New Phone
Great Customer service by Marifa unfreezing my old phone and setting up my new phone.
6 septembre 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Mike,
Thanks for the excellent review! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help from Cory in the Altrincham…
Great help from Cory in the Altrincham branch! Lots of advice and options.
Highly recommend
19 août 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Louise,
Thanks for taking the time to review and sharing this great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great help from Cory and Kuljeet
Great service from Cory and Kuljeet for my new sim and phone transfer.
7 août 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hey Rita,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely excellent service both with…
Absolutely excellent service both with queries about my old phone and today as I was upgrading my phone. Thank you
1 août 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Claire.
It's great to hear about your recent experience and feedback. Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vodafone Store Visit
It was a really quick and clear process. Cory was friendly and made things easy to understand. I’m so glad I came in store! Would highly recommend.
13 juillet 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Brendan,
Thank you for your review and feedback for Cory.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service
Marifa was really great. She was very friendly and helped me even when things were failing. I wish everyone was like her in customer interaction! Thank you so much. 😄😄
5 juillet 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hello, Ribhav,
We appreciate you taking the time to leave a review on the positive experience you had with Marifa, and we're glad she got everything sorted for you.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Lovely staff very knowledgeable very…
Lovely staff very knowledgeable very helpful.
17 juin 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi William,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Very helpful service
Very helpful service. Everything fully explained. Didn't feel pressured. Got a good deal.
14 juin 2024
Avis spontané
Réponse de Vodafone UK - Altrincham
Hi Jennifer,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.