Vodafone UK - Bournemouth Avis 

As I work 12 hour shifts it was difficult to get into the shop but very kindly they kept a phone back for me after it had been ordered till I was able to get back in. I am not any good with technology but Harrison made it so easy for me swapping my phones over and explained everything that he was doing as he went along with the transfer.

Excellent due to exceptional & prompt service received today from Attila Adam at Vodafone Bournemouth Commercial Road outlet.
Keep the good work going.
Dr. Shahira

I run a small trades business and was looking to get 2 new phones. If it was not for Harrison, the manager, this would not have been possible.

We faced many issues during this process but Harrison refused to give up and always provided a solution.

When he undoubtedly moves on from his current role, Vodafone will miss him.

However, in the mean time - Any issues I have with these phones. I will be right down at Bournemouth Branch, waiting to be assisted by Harrison.

Thank you for your help.

Staff were very friendly in helping me get my new contract. Polite and also extremely helpful . Will be sticking with Vodafone as prices were good and also very good value!!

I went into the Bournemouth store today and I can honestly say this is the best customer service experience I've had in a long time. I was looking to change my mobile network and I found the whole process very straightforward. Everything was explained clearly and I felt I came away knowing exactly what I had signed up to. Well done Team Bournemouth!

Great service, Adam was very helpful

Kiera, was excellent, made the sale very straight forward and easy and was super friendly. Thank you

I tried to connect Full Fibre broadband when I moved into flat in UK in October 2022. Lost three weeks and had to switch to another provider. As a temporary solution bought mobile router with 1-month contract, but had to pay for 4 months, because 1-month contract does not ends by default, you must make a call and continue to pay for the next 27 days.

1. In the end of September I visited vodafone website to fill the request for broadband. It was required to fill addresses for the last three years for credit check. I just moved to the UK and had no addresses history.
2. Next day I made a call to vodafone and was talking with operator for an hour. I dictated my previous addresses outside UK. At the end of the call operator said he can’t register me and I should go to the office.
3. Visited vodafone office, manager tried to do a credit check with my monzo card. It turned out that card’s address should be the same as address for broadband connection. Since we tried to do a credit check three times, manager said I should visit office tomorrow.
4. Visited vodafone office next day, manager registered my request and said that specialist will come two weeks later.
5. Two weeks later specialist didn’t come on the appointed date. I called vodafone and was told that my request was canceled.
6. Tried to request Fibre broadband from other provider and received a message next day that my house is not fully connected (not internally wired) for Full Fibre.
7. Requested non-Full Fibre broadband from other provider.
8. While waiting for a router from other provider decided to buy mobile 4G router as a temporary solution. Found 1-month contract for mobile router from Vodafone. It was the most expensive contract (33 pounds) comparing to 2/3 month contracts.
9. Visited vodafone office again and get mobile 4G router for 20+33 pounds. Finally had 10 mbit connection at home after spending 3 weeks without internet.
10. During the next next months vodafone continued to take 33 pounds from my account each month, although 4G router was already not used and switched off.
11. Call vodafone in December, operator said that my 1-month contract is automatically prolonged each month and I should cancel it by phone call and wait for the next 27 days until contract will be canceled (and continue to pay at the same time). Of course no one said about it in vodafone office.