Sonya was amazing. I came into the Vodafone store in a state of distress and she helped solve all my problems in a very professional manner and now I am leaving the store extremely happy with all the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement1 Commercial Road, BH2 5RH Bournemouth, GB
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Lisez les avis des autres
Kiera and Hayley at the Bournemouth branch were extremely helpful and cheerful in helping me get my broadband sorted. I'm incredibly satisfied with the service! 5 stars.
L'entreprise a répondu
Flew into Vodaphone Bournemouth today, spoke to Gary and Zacaree who were super kind and knowledgeable about Broadband. I’m so excited to get my 5G broadband an I’ve got the brand new 5G router, model... Voir plus
L'entreprise a répondu
Saturday 1st August, I came into the Vodafone Bournemouth branch with mother and father who wanted to renew. They had been promised a renewal price for two contracts on a previous visit. We were looke... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Bournemouth
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
1 Commercial Road, BH2 5RH, Bournemouth, Royaume-Uni
4,7
Excellent
189 avis
Aucun historique récent de demande d’avis
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Pleasurable Experience Thanks To Staff
I visited the Vodaphone store in Bournemouth this week. I was served by Liam and Hayley. They were both professional and helpful whilst also displaying a good sense of humour. Both were great representatives for the company.
9 juin 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Terrence,
Thanks for the lovely review and fantastic support for Liam and Hayley.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kiara was 1st class
Kiara was 1st class. Went over and above her call of duty to help. Thank you
29 mai 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Mark,
Thanks for the lovely review and fantastic support for Kiara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
BE CAREFUL WHEN CHOOSING VODAFONE
Be aware before going with Vodafone Broadband. They do not have their own installer team. They use CityFibre. See my review on that company!
At no stage am did I know that they didn’t use their own people.
If you buy the installation will NOT be a complete installation and explanation of what you have or how to set it up. It’s how fast can we get out of the property and go for a beer!!
I hope the service is better than the installation, but if the installation and help is anything to go by…..I might have made a huge mistake!!
I will review the service in 6 months which is a fair trial!
YOU HAVE BEEN WARNED!!
12 mai 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Tony,
Thank you for taking the time to share your experience. We’re really sorry to hear that you have been experienced issues with your broadband installation. Request you to please reach out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm. If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Visited twice over a 4 day period.
Visited twice over a 4 day period.
Seen by Amy both times.
Extremely helpful to someone who struggles with wheelbarrows-so anything technical like a mobile phone is beyond me.
Sorted me out and explained everything so that even I could understand.
9 mai 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Alan,
Thanks for the lovely review and fantastic support for Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
kiara at Vodafone Bournemouth has been…
kiara at Vodafone Bournemouth has been extremely helpful and a joy to deal with a really big thank you for being so kind and helpful
22 avril 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Fiona,
This is fantastic to hear! We really appreciate the feedback for Kiara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Kiara helped us magnificently to sort…
Kiara helped us magnificently to sort out our business account. Many thanks.
19 avril 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic service by Amy
Fantastic service by Amy. Really helpful and super quick process.
12 avril 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Maxi.
Thanks for letting us know about your super quick and helpful experience.
Vodafone Social Media Team
It was quick and easy and got a great…
It was quick and easy and got a great deal. I highly recommend Amy from the Bournemouth store . Thank you for my internet and phone packages
6 avril 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Jay,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Lucy was so helpful
Lucy was so helpful. Chatty and great advice. Will ask for Lucy everytime. Thank you.
25 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Rebeca,
These are lovely kind words of feedback for Lucy. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Great service
Amy was very helpful and thorough going through all my options for an upgrade. She was polite and professional.
24 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Jacob,
This is lovely feedback for Amy. Thanks for your kind words and taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Kira was excellent very helpful and…
Kira was excellent very helpful and professional, knowledgeable
22 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hello Jo,
It's always our aim to provide a helpful service, so it's great to hear that Dan delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The sales advisor and store manager…
The sales advisor and store manager could not have been more helpful. I appreciate the help and guidance I received a lot. As an older man they supported me in clearly understanding the offers including finding the perfect deal for me. I’m a very happy customer.
20 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Ulick,
Thanks for taking your time to leave this feedback. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great in person experience with Kiara
Great in person experience with Kiara. Made sure I picked the right data package based on my past usage and let me try out the phone before deciding to go ahead. Got the Samsung zflip6 in grey as its currently discounted compared to other similar models. Very happy with my purchase and will come back and ask for Kiara if I need anything else phone or Internet wise in future.
15 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Benjamin,
Thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The team were outstanding!
The team were outstanding!
Hayley “the boss” was marvellous,
The team of Lucie & Kiara & Josh & Amy all helped as I purchased 2 iPhones 1 IPad and the new Pro 11 Broadband.
Thank you all
Denis
14 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Denis. Thank you for your review for the team. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It was a wonderful experience and the…
It was a wonderful experience and the assistant Manager Attila was very welcoming, nice to me and helpful. He’s good at his job 👍
6 mars 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Gift,
We’re grateful for your fantastic feedback for Attila, thank you! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Bad Bournemouth Customer Service by Area Manager
Thank you for choosing Vodafone - it's great to have you on board. Your order number is SBL-1000000773807***
Made an order a few days back at bournemouth store for 5G homebroadband. Unfortunately No Gigacube in store, will order in for you said the rep. Eta hopefully tomorrow, if not will be day after.
Popped into store this afternoon to find out where? No delivery as yet. Further to that, the selling store rep should / could of offered 24hr home delivery, but he did not :-( To add to that, as he was not in the store today, found out he is the area manager for six stores !!!
Very bad customer services…
Thinking they can keep the bloody thing.
27 février 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Jon,
I do apologise for the experience you have had after ordering your GigaCube. So we can look into this further with yourself, could you please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to see how we can assist further.
Thanks,
Vodafone Social Media Team
The customer service at your service is excellent
The customer service at your Bournemouth square here are amazing and wonderful ready to attend to all customers quick and polite with clients. Customer satisfaction is superb
21 février 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hey Patricia,
Thanks for letting us know what an amazing job our Bournemouth Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing service with Lucie
10 février 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Luke
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team.
ATTILA and team were exceptional
ATTILA and team were exceptional. I came to collect my sin card just before they closed. He stayed to help me and I was able to find the phone I needed as well. Thank you
3 février 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
Hi Missy,
Thanks for the great feedback for Attila, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I had a really great experience and the…
I had a really great experience and the conversation went very smoothly! Amazing employee!!!
24 janvier 2025
Avis spontané
Réponse de Vodafone UK - Bournemouth
It's great to see you had a really positive experience, Erix. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
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