Myself and my partner came into this store yesterday wanting to upgrade our phones, we were helped by Ty and Ben and both men were great. I'm not very good when it comes to tech but Ty and Ben both he... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG Bristol, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money. I needed to get a new contract for my phone, keep... Voir plus
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Millie was great , she answered all of our questions and helped us with our purchase very calmly and so polite. She always made sure to explain everything well and double check that we were okay with... Voir plus
L'entreprise a répondu
Ben assistant manager. What a gem true asset. Went in to talk about account for old mobile broadband and rarely used voice contract. Turns out Vodafone have stopped stores helping with anything other... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
Écrit par l'entreprise
Cribbs Causeway Shopping Centre
Coordonnées de contact
42 The Mall, Cribbs Causeway Shopping Centre, BS34 5GG, Bristol, Royaume-Uni
4,6
Excellent
165 avis
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Les gens ont aussi consulté
Charlie was extremely helpful and…
Charlie was extremely helpful and sorted everything out!
21 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey Oliver,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jo was excellent and helped with an…
Jo was excellent and helped with an issue I had with an app. Really helpful.
17 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Shocking customer service
Shocking customer service, incompetent staff who will put you on hold every 5 minutes to speak to the manager and then they will thank you for your patience get back onto their pc for 10 minutes yet still not being able to resolve issues, most of vodafone staff can’t speak english so good luck with communication.
Poor signal and network.
Compensation for their mistakes is rather appealing! My x4 contracts with them are going elsewhere after my recent experience with vodafone. Those 5 star reviews, most of them are done by staff you can tell just by reading them. Avoid vodafone thats my advice!
2 septembre 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hi there, We’re sorry to hear about your experience, Artur , and the frustration caused with network. We appreciate you sharing this feedback, and we take concerns about customer service very seriously.
If you’d like to raise this as an official complaint and have already spoken with our team, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Very friendly and helpful staff
Myself and my partner came into this store yesterday wanting to upgrade our phones, we were helped by Ty and Ben and both men were great. I'm not very good when it comes to tech but Ty and Ben both helped me and we all also had a laugh too. What is usually a boring experience ending up being a laugh. Thank you to you both for all your help!
30 août 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
We were helped by Femi
We were helped by Femi, who was excellent. He was attentive, patient, and went out of his was to find the solution we needed and save us some money.
I needed to get a new contract for my phone, keep my number and save some money and he achieved all of this and gave wonderful guidance at every step!
22 août 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I would like to thank Brian who was…
I would like to thank Brian who was absolutrly brilliant and so helpful to us today.
Polite and helpful and just grest.
Thank you Brian!
13 juillet 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Staff will do anything to avoid dealing…
Staff will do anything to avoid dealing with customers, "ring HQ" Erm no I'm stood right here with you.
9 février 2026
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hello Tom,
I'm really sorry to hear that your experience with our customer service hasn't met your expectations. We aim to provide helpful and respectful support at all times.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider. You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Helpful and knowledgeable team member
Kai was a really helpful team member and spoke through all the options available. Took his time to explain everything thoroughly
11 novembre 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
fantastic experience with mr wai yan…
fantastic experience with mr wai yan john, he was kind, quick and thoughtfull.
4 novembre 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Impressive service
John was really efficient and professional, and quickly upgraded my phone with a polite and patient manner, kind tone and took payment details confidentially. We were really impressed. Definitely recommend John and Vodafone for an excellent service.
23 octobre 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Very efficient and pleasant assistant
Very efficient and pleasant assistant
AMY
16 octobre 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
John was warm, welcoming and very helpful
John was very happy to help me when I walked into the store today. He flashed me a bright smile and asked how he could help.
We discussed my query and John was very knowledgeable and gave good suggestions and support.
Overall it was a lovely experience meeting John, and he was yet another example of why I have remained a loyal Vodafone customer for so many years.
3 octobre 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey Joe,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
KAI Is such a humble and kind person
KAI Is such a humble and kind person. Helped me to set up everything so nicely. Thank you for helping me.
29 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Cribbs Causeway Bristol
Cribbs Causeway Bristol
Customer Advisor Lewis, he showed amazing customer service with knowledge and expert advice.
23 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Was served by Amy at the cribbs branch…
Was served by Amy at the cribbs branch today and she was very helpful, and knowledgeable about products and offers a massive asset to the store thank you for all your help Amy
23 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very helpful member of staff called…
Very helpful member of staff called John in the Bristol cribbs store. Excellent advice and customer service. Gave us the best deal. Highly recommend.
16 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
We're happy to hear that a staff member in our Bristol store was so helpful! We appreciate the feedback regarding the excellent customer service and advice you received.
Thanks,
Vodafone Social Media Team
Store stayed open late to solve my problem…
Store was short staffed due to sickness and needed to close early, but despite this Ben as manager and the assistant stayed behind late to help sort out an emergency phone issue. Thank you!
13 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ben was lovely and very helpful.
Ben was lovely and very helpful.
Got me the plan I was looking for.
9 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hi there,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone Shop
Tried to take out Vodafone broadband but the online support from their Home Broadband Group was useless. I ended up with 3 order numbers. Called at the Cribbs Causeway Vodafone shop and the guy there was very helpful and sorted it out.
6 août 2025
Avis spontané
Réponse de Vodafone UK - Bristol Cribbs
Hey Eric,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Bristol Cribbs
Hey Makepeace,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Amy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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