Vodafone UK - Caerphilly Avis 

168
•
TrustScore 5 sur 5

4,9

Unit 22 , Cwrt-y-Castell, CF83 1NU CAERPHILLY, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I needed advice on changing my internet provider so went into the Caerphilly store. I was greeted by the manager who escorted me to a seat where a member of staff was ready to serve me. (I am disa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thank you for providing an excellent service by Danny at Vodafone Caerphilly store. Helped me everything on new phonw. Professional as always

L'entreprise a répondu

Noté 5 sur 5 étoiles

Again the staff here are exceptional. Spent a hour here going through multiple choices about my ee number and broadband, it seemed like a lot but at the end of the conversation I felt better about mak... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Visited the Caerphilly Branch Yesterday to renew plan and to add additional person. It was good to engage with a human being rather than faceless call center operatives or AI virtual assistanc... Voir plus

L'entreprise a répondu


À propos de l'entreprise


Coordonnées de contact

  • Unit 22 , Cwrt-y-Castell, CF83 1NU, CAERPHILLY, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

168 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Comment cette entreprise utilise Trustpilot

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4,9

Tous les avis

(168)

42 962 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

What a great store these guys are…

What a great store these guys are fantastic thanks again

23 octobre 2023
Avis spontané
Logo de Vodafone UK - Caerphilly

Réponse de Vodafone UK - Caerphilly

Thanks for the brilliant feedback, Kelly! It's really appreciated. If you ever need further help, just pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks again, Vodafone Social Media Team

Noté 5 sur 5 étoiles

Elise and Tom are a great help thank…

Elise and Tom are a great help thank you for fixing my phone and getting me the better price

11 octobre 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hi Tony,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Kirsty was great thanks for the awesome…

Kirsty was great thanks for the awesome deal

30 septembre 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thank you,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great service by Tom

29 septembre 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hey Richie,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Phone purchase

Very fast with getting me a new phone and great customer service

24 septembre 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hi Owen,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Absolutely excellent customer service 👍👍

Absolutely excellent customer service in store in Caerphilly today 👍👍

29 août 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hey Lucy,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great customer service

Great customer service - very friendly staff....

25 août 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hi Gareth. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 1 sur 5 étoiles

crap service

a week of talking to every individual in customer care , going through every possible cause why the Internet was playing up. one fella even blamed our printer for over powering the source .
then after further angry calls they sent a B T engineer out to rectify a loose wire on the telegraph pole .
fantastic service well done. open reach is a subsidiary of BT pal

12 août 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hi Will, I can understand how frustrating the delay in getting your service working how it should would be. I'm glad to hear we managed to get everything sorted when the Openreach engineer visited.
Thanks, The Vodafone Social Media Team

Noté 5 sur 5 étoiles

Upgrade Of Plan

Both Elise & Kyle are very helpful & knowledgeable about the products. There is no “hard-sell” everything is explained & tailored to the customer’s requirements. A very good experience.

4 août 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hey Jacqueline,

Thanks for letting us know what an amazing job both Elise and Kyle did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Mineworkers package experience of updating my phone…

My experience of updating my phone today was made really pleasant with the amazing Kyle, he was such a helpful person, and the shop in caerphilly is very local, so pleased with the service. I will be back Kyle.

21 juillet 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hey Mr and Mrs Jenkins,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Really friendly and helpful staff

18 juillet 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hi Richard,

Thanks for your review for our Caerphilly store.

If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/

Thanks again,
Vodafone Social Media team

Noté 5 sur 5 étoiles

Excellent friendly service by kyle

10 juin 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hey Rebecca,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service from Scott and team will definitely be back when I upgrade

2 juin 2023
Avis spontané
Logo de Vodafone UK - Caerphilly

Réponse de Vodafone UK - Caerphilly

Hi Chantel. Thank you for your review for Scott. It's always nice to read such great feedback. If you ever need anything, please come and chat to us over on social media:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent customer service from Scott…

Excellent customer service from Scott and team

2 juin 2023
Avis spontané
Logo de Vodafone UK - Caerphilly

Réponse de Vodafone UK - Caerphilly

Hi Patricia. Thank you for your review for Scott. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great experience very helpful

Great experience very helpful. Highly recommend!! 5*

25 mai 2023
Avis spontané
Logo de Vodafone UK - Caerphilly

Réponse de Vodafone UK - Caerphilly

Hey Jean,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Very patient.

24 mai 2023
Avis spontané
Logo de Vodafone UK - Caerphilly

Réponse de Vodafone UK - Caerphilly

Hey Wang,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

I cannot express how lovely!!..

I cannot express how lovely my experience was! I am not tech savvy at all and I needed to upgrade my phone. Kyle was so helpful and kind and took the time to explain everything that he was doing and why. He never once made me feel stupid for not understanding and helped me sort my new phone! I will always go into this store if I have any issues, so warm and welcoming and so so helpful!!

15 avril 2023
Avis spontané
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Réponse de Vodafone UK - Caerphilly

Hi Gemma,

Thank you for the amazing feedback for Kyle, it's pleasing to hear that he took the time to make sure all your queries were resolved. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

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