I visited Cardiff Vodafone store this morning. I had booked a Fix and Go repair for my mobile which had charging issues. DAVID, your Tech Guy, said it only required the charging port cleaning which h... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement50 St David's Shopping Centre, CF10 2ER Cardiff, GB
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Lisez les avis des autres
I went into the Vodafone store in St Davids Centre in Cardiff last week.I was besides myself as unbeknown to me i had downloaded an app which resulted in my mobile going absolutely mental & having 37... Voir plus
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I visited the Cardiff store to query a broadband and a sim only deal. I was served by an advisor named Huw who made the experience effortless and went the extra mile to ensure I fully understood the p... Voir plus
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Marcus in Cardiff city centre store absolutely fantastic! He went above and beyond for me today and sorted all my issues out straight away. He’s an asset to your buisness. We need more Marcus in the w... Voir plus
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À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Cardiff
Écrit par l'entreprise
Coordonnées de contact
50 St David's Shopping Centre, CF10 2ER, Cardiff, Royaume-Uni
4,9
Excellent
224 avis
Aucun historique récent de demande d’avis
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Big thanks to Kyle!
We popped in earlier in the week to look at getting new phones for myself and my partner. I was with a different phone company and my partner is with Vodafone already. Kyle greeted us as we walked in and asked if we needed any help. My partner was looking for a new phone with the primary feature being a very good camera. Kyle is very knowledgeable and straight away came out with some suggestions for us, as well as informing us of current deals Vodafone are running for these products, my partner ended up deciding on a Google Pixel 9 Pro. I was fairly confident going in that I wanted a Galaxy S24 Ultra and Kyle knew all the ins and outs of the phone. He looked on his computer to find prices for contracts over 2/3 years for both devices and we decided to think it over and come back yesterday (10th) to purchase the phones.
Kyle was once again very happy to help us and remembered us as well as what we wanted from our visit earlier in the week. He was very friendly but also professional and helped us get the best deals that suited us. As my partner was already with Vodafone he informed us that I could simply join her account as an additional number, which we did in the end. The process was quick and smooth and even though the colour phone my partner wanted wasn't in store, we were able to have it delivered to our house the next day!
Overall a brilliant experience in Vodafone with Kyle and after trying a few different companies I can't see myself going anywhere else now. I'll be back in store to see Kyle when I want to get myself the Galaxy Watch Ultra.
10 octobre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Luke. Wow! Thank you for your glowing review for Kyle. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again Luke for taking the time to write your review,
Vodafone Social Media Team
Ashley was brilliant
Ashley was brilliant - friendly, helpful and so knowledgeable. He dealt with my queries quickly, saved me money and was really good fun all at the same time - would recommend
5 octobre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Clare,
Thanks for taking the time to write such a great review! We're delighted that Ashley was able to resolve your queries. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Dave in the Cardiff Vodafone store was…
Dave in the Cardiff Vodafone store was very friendly and helpful! Managed to help me with my plan and saved me over £40 a month! Very happy Customer! Thanks Dave x
6 octobre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Laura,
Thank you for taking the time to review and sharing this great feedback for Dave.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
New phone Cardiff Branch - Jamie
Jamie (Cardiff branch) was very friendly and made sure I was happy with a new contract and a new phone.
When I went to collect my new phone the following week, he was again very welcoming - really happy with the experience.
29 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Lucy,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the branch and you are happy with the new phone and experience.
Thanks,
The Vodafone Social Media Team
Karta was great very helpful fast…
Karta was great very helpful fast service
30 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Shaun,
This is lovely feedback for Karta. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Good experience the staff are very…
Good experience the staff are very friendly.
30 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Fred,
These are lovely kind words of feedback for our Cardiff store. Thanks for taking your time to support us. If you ever need anything, please send us a message through Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
10/10 service from Huw
I had the unfortunate experience of losing my phone recently, but thankfully Huw at Vodafone was there to help! From the moment I arrived in a panic, Huw was calm, professional, and incredibly understanding. He walked me through the entire process of securing my account, blocking the phone, and even gave me advice on how to track it. He went above and beyond to ensure I was back up and running with a replacement as quickly as possible. His knowledge and friendly attitude made a stressful situation so much easier. Huge thanks to Huw and the rest of the team at Vodafone Cardiff for turning a bad day around!
28 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hello, Lauren,
Thanks for letting us know what an amazing job Huw did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Service Today.
Great Service Today.
My husband and I both renewed our phones today at Vodafone Cardiff. This is the second time we've renewed contracts at this branch. Great service from Sharon - many thanks
28 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hello, Lorna,
It's lovely to hear about the positive experience which you've had with Sharon. Thanks for taking the time to write in a review about the service you received.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The team had incredible patience
The team had incredible patience, and Jamie was super helpful with sharing all the available options for my phone and wifi plan.
24 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Andrea,
It's great to hear your feedback, thanks for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly helpful staff
Very friendly helpful staff. Quick service
20 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hey Michelle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service from Cait today in…
Excellent service from Cait today in Cardiff store, shame she's given such an awful computer system to use that my upgrade took a long time but she was helpful, polite and knew her stuff to find me the right phone
20 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hey Fay,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashley was very pleasant and helpful
Ashley was very pleasant and helpful. He gave excellent customer service, answering all my queries and concerns in a concise and informative way.
20 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hey CR,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Exceptional visit to Vodafone Cardiff
To the Management at Vodafone Cardiff,
I'm writing to commend Natasha Price for her outstanding service during my recent visit. Her warm welcome, product knowledge, and ability to tailor recommendations made my experience exceptional.
Natasha's professionalism and enthusiasm were truly impressive, making the entire process stress-free. I left feeling completely satisfied with my purchase and confident in my decision.
Thanks to Natasha, I will not hesitate to recommend Vodafone Cardiff and look forward to returning in the future.
19 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi David,
This is lovely feedback for Natasha. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Thank you Dave ! Helpful and speedy!
Dave was super helpful and speedy in helping me set up my new phone and home broadband contract. He knew all the answers to my questions. He understood I was on my lunch break from work and was able to get everything sorted in that time. I was very grateful for his help. Thank you Dave !
29 août 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Edward,
Thanks for taking the time to write such a great review! We're delighted that Dave got you sorted so quickly. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent Customer Service
Went into the Cardiff store this morning and just want to give a shout out for great customer service to Shaun. Really efficient and friendly and sorted the issue super quick.
9 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Fiona. Thank you for your review for Shaun. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jamie was extremely helpful and…
Jamie was extremely helpful and patient. He made sure I left the store satisfied and took his time helping me out and answering my questions. Couldn’t ask for a better assistance! :)
8 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Eliza,
Thanks for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Cardiff
Hey Jazmin,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ask for Shaun!
Received excellent service from Shaun yesterday, who sorted my trade in and early upgrade for me in a friendly, efficient and professional manner. Explained everything to me thoroughly and even got my new phone ordered to a different store closer to home for my convenience. Could not rate more highly. Thank you Shaun!
2 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Ella. Thank you for your review for Shaun. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Huw was very kind and helpful and went out of his way to find us the best offer. The rest of the staff were also really friendly and welcoming. Great staff , 10/10 ☺️
2 septembre 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hi Rhian. Thank you for your review. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly atmosphere with staff that are…
Friendly atmosphere with staff that are willing to help and have the knowledge.
Ashley was my assistant who's was great at explaining everything to me.
22 août 2024
Avis spontané
Réponse de Vodafone UK - Cardiff
Hello Jamie,
It's great to hear about the positive experience which you had with Ashley. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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