Mollie was very instrumental in convincing me to get an Iphone17 pro max . She is very pleasant , detailed and helpful with the product details . She smiled throughout the process of setting up and c... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP Chatham, GB
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Lisez les avis des autres
I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to tes... Voir plus
L'entreprise a répondu
Had problems with my camera on the phone. Told I would be able to get it repaied but would take 2 to 3 weeks or upgrade my phone today. Decided to go for the upgrade and Mollie explained the offer for... Voir plus
L'entreprise a répondu
Mollie was absolutely brilliant when sorting out my upgrade. She talked through the device plans available and helped me select a new phone. Nothing was too much trouble and she was able to answer my... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Chatham
Écrit par l'entreprise
Coordonnées de contact
11 Wilmot Square, Unit 26 The Pentagon Centre, ME4 4HP, Chatham, Royaume-Uni
4,9
Excellent
214 avis
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Came into the store and what a great…
Came into the store and what a great experience. Nathan and the team were great. Whilst getting my phone set up, I spoke to Ellie, Mollie and Nathan kept me entertained and served customers at the same time.
25 septembre 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Eleanor was really helpful and extra…
Eleanor was really helpful and extra friendly. Really reassuring for my anxiety
25 septembre 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came in to the store and was met by a…
Came in to the store and was met by a wonderful staff member assisted me with my device which had viruses. Nathan helped me brilliantly.
8 septembre 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Rob,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mollie was friendly and very helpful
1 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Millie,
Thanks for the lovely review and fantastic support for Mollie. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Went in to upgrade my phone and was…
Went in to upgrade my phone and was served brilliantly by Mollie! Very helpful and aided me throughout the entire process - pleasant experiance!
28 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
"Hey Sophie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Eleanor and Nathan helped me to…
Eleanor and Nathan helped me to transfer my phone over. 10/10 for service, will be back
24 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Philip,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I went into the Chatham store today to…
I went into the Chatham store today to purchase a sim for my son. Nathan and Jonathan was super helpful and talked me through everything I would need.
16 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Jodie,
Thanks for the lovely review and fantastic support for Nathan and Jonathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I went into Vodafone Chatham today and…
I went into Vodafone Chatham today and was greeted and served kindly by Nathan. I originally came in about my charging port. Whatever he did, he fixed it within seconds. Went to another shop to test the charge and it now works.
I got back home amd it doesnt seem to charge but the wireless charger he recommended does work like a charm!
Thank you so much!
14 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Harry,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I went in to Ur Chatham branch n mollie…
I went in to Ur Chatham branch n mollie n Nathan was very welcoming as I went in to upgrade from a pay monthly SIM to a full contract which I got the Samsung galaxy s26 as well as the honor pad x8b then I went and got the Samsung galaxy watch8 classic so in all I took 3 device out and I was served by mollie and she went above and beyond for me nni will definitely be changing my other number to Vodafone nni will be telling my friend n family about them so I am over the moon with the service I got
7 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Stuart,
Thanks for the lovely review and fantastic support for Mollie n Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Todd was helpful when we first went in…
Todd was helpful when we first went in to get a new phone for my partner, but a few days later when we had to go back in as the aide button wouldn't open the wallet another store assistant took my partner's phone and went on the bank app and deleted all the cards from apple pay.
I find this not just unprofessional but also very intrusive and sure not compliant with the laws, I mean she was seeing my partner's personal bank details.
Would recommend Vodafone train their personnel better.
Formal complaint will be redacted.
5 août 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Lonut,
Thank you for taking the time to share your experience. We're pleased to hear Todd was helpful when you first visited the store, but we're very sorry to learn about your return visit.
We understand your concerns regarding the handling of your partner's device and the impact this had on your confidence in the service you received. This is certainly not the experience we aim to provide, and we appreciate you bringing it to our attention.
We take feedback like this seriously and would like the opportunity to investigate further. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Nathan
I had a great experience with Nathan from the Vodafone store in the pentagon, Chatham and I want to say how much I like the way he helped me.
From the moment Nathan started working on my problem he was very professional, patient. He knew what he was doing. He was also very reassuring which made me feel better. What was a problem became easy to deal with because of how Nathan handled it. He did not rush me. Give me generic answers. Instead he took the time to understand my situation explained everything in a way that was easy to understand and worked through each step until my problem was completely fixed.
What I really liked about Nathan was that he was dedicated to giving customer service. He was friendly, easy to talk to. He really cared about making sure I was happy. It is not often that you meet someone who's good with technology and also very good at talking to people but Nathan was both. He made me feel like I was important to Vodafone. He did more than he had to do to make sure everything was okay.
Customer service like this should be noticed. Nathan is a representative for Vodafone and if all the people who work there were like him the customer service would be the best.
Thank you Nathan for making what could have been an experience, into a good one. You show what great customer service looks like and I really hope Vodafone sees how well you do your job.
15 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Alex,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Popped into the store to get a hand…
Popped into the store to get a hand with setting up my new phone. I saw Nathan who expertly set up my device and completed a transfer from old phone to new. Brilliant service.
18 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Craig,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you to Eleanor for her help today
13 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hi Phik, thank you so much for your wonderful review and the amazing support you’ve shown for Eleanor, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Nathan was brilliant
Nathan was brilliant. He sorted my new phone and got me all up and running. I would never have been able to do it with out help.
4 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Hazel,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mollie was very instrumental in…
Mollie was very instrumental in convincing me to get an Iphone17 pro max . She is very pleasant , detailed and helpful with the product details . She smiled throughout the process of setting up and completing the transaction for the phone purchase , she is soft spoken , patient and friendly. Am sure any customer wouldn’t get it wrong when she approaches you for a customer service support while at Vodaphone.Thank you Mollie for your help today .
3 juillet 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Oluwabukola,
Thanks for the lovely review and fantastic support for Mollie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came into the store to get my phone…
Came into the store to get my phone sorted as unfortunately I misplaced it. Spoke to Eleanor was fantastic who explained everything in clear manner. Came in today to get a few things sorted and was sorted by Nathan and Jonathan. Keep these boys around.
27 juin 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Craven,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
After purchasing my phone online
After purchasing my phone online. I came in to pick it up. Nathan helped me put the screen protector and case on. He was great and very attentive.
26 juin 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Andrew,
Thanks for the lovely review and fantastic support for Nathan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Came into the store and was brilliantly…
Came into the store and was brilliantly dealt with by Jonathan and Nathan. They guided me through each aspect of the sale and even set up my new device as i have no idea. Plus always nice seeing more Arsenal fans.
24 juin 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Waldie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Served by Mollie who was extremely…
Served by Mollie who was extremely patient and took the time to help me set up my new phone , really nice to talk to and chatty 💓💓hopefully she’s still here when my next upgrade is due
19 juin 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hi Jade, thank you so much for your wonderful review and the amazing support you’ve shown for Mollie, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Had problems with my camera on the…
Had problems with my camera on the phone. Told I would be able to get it repaied but would take 2 to 3 weeks or upgrade my phone today. Decided to go for the upgrade and Mollie explained the offer for the S26 which I took. Would recommend this member of staff for her good communication and knowlege of my requirements. Excellent service.
19 juin 2026
Avis spontané
Réponse de Vodafone UK - Chatham
Hey Stephen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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