Jess and Scar were the most patient ladies who took amazing care of me while I upgraded my phone. Their very welcoming bubbly personalities made the experience delightful to someone who is a tech idi... Voir plus
L'entreprise a répondu
2 Castle Street, GL7 1QA Cirencester, GB
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Jess and Scar were the most patient ladies who took amazing care of me while I upgraded my phone. Their very welcoming bubbly personalities made the experience delightful to someone who is a tech idi... Voir plus
L'entreprise a répondu
I Needed a new phone today and was served by William he was professional, polite and helpful. I would recommend. He guided me through parts I was unsure of. It is a good team there.
L'entreprise a répondu
Vodafone staffer Kieron saved the day (and sale of the new phone I was buying) where his 2 colleagues nor the woman from Samsung could figure it out. THANK you for your skill and patience. No point m... Voir plus
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Went to renew a contract. Clarence and Scarlett were both amazingly helpful. We were given good advice and ended up with a better deal than we'd had previously.
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2 Castle Street, GL7 1QA, Cirencester, Royaume-Uni
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Kieran was incredibly helpful with all my questions and spent time explaining my contract and bill. He explained things clearly so I could understand and advised me on my current phone and and contract. I would recommend Kieran as he has great customer service skills and in a world of online loop holes and robot chat I strongly suggest that companies invest in people and enable customers to have face to face help.

Réponse de Vodafone UK - Cirencester
Spoke to Dan who was very helpful and

Réponse de Vodafone UK - Cirencester
Excellent service by Zu. She has been extremely helpful.

Réponse de Vodafone UK - Cirencester
I cannot praise the staff enough. Their knowledge, support, and efficiency in helping set me up with a new phone, tablet, sort out tech issues etc has been next to none. Zu was incredibly helpful in getting me started and Kieran spent extra care and time understanding and explaining the issues and helping to sort them out. I highly recommend this team. Very personable and supportive. Thank you ☺️

Réponse de Vodafone UK - Cirencester
What an amazing & helpful team in Cirencester! My new phone wouldn't load whatapps properly & lost some very important messages. I'd been running two phones until my old one finally broke. Although, the store was busy, Jess spent an amazing amount of time solving the problem, whilst being a total pro ensuring those waiting were OK.
Super knowledge & very friendly team. A huge thanks!

Réponse de Vodafone UK - Cirencester
KEIRAN has been most helpful in all aspects of upgrade and would thoroughly recommend him for his assistance.

Réponse de Vodafone UK - Cirencester
Zu has been extremely helpful with us this afternoon changing from Sky to Vodophone and setting up our two phones today. Also she has checked our broadband and package and we now know when we can renewn it. We are very pleased with the help and advise we have received this afternoon

Réponse de Vodafone UK - Cirencester
Visited Vodafone Cirencester and was helped by Jess. She was brilliant. Very knowledgeable and efficient. Couldn’t rate more highly. Thank you for your help.

Réponse de Vodafone UK - Cirencester
Excellent assistance from all members of staff , very welcoming and very knowledgeable. Resolved my problem extremely quickly great job guys . Zuveria although being a new member of staff was incredibly professional in her job role 👏 👍

Réponse de Vodafone UK - Cirencester

Réponse de Vodafone UK - Cirencester
I went into the Cirencester branch of Vodafone with an elderly friend who wanted to change her pay as you go phone. All three assistants were incredibly helpful. They didn't have the phone in stock so advised us to purchase one at Argos. Having done this they quickly set the phone up, ensuring all her contacts were on her sim, and giving her a quick demonstration. They definitely went above and beyond. She was extremely grateful.

Réponse de Vodafone UK - Cirencester
Great product, great service from Zu and Kieran - thankyou

Réponse de Vodafone UK - Cirencester
Visited the Cirencester store today to sort out my mobile phone contact. Got some great advice from Jess who set up the new contract quickly and efficiently. Perfect service!

Réponse de Vodafone UK - Cirencester
Popped in to the Cirencester Vodafone shop on Thursday and we were greeted by Ash. My daughter and I had gone in to look at upgrading as we have been with Vodafone for many years. Well nothing was too much trouble for Ash and he was extremely patient whilst we were looking at different plans. Ash was so very helpful and informative and it was actually nice to sit and chat as well. Ash helped us sort out 3 different plans and everything was so smooth and efficient. A massive thank you to Ash for all your help, knowledge and experience.

Réponse de Vodafone UK - Cirencester
Keiran was very helpful in ensuring our full understanding of the new phone. Previous phone was stolen so he made sure everything was secure, thanks!

Réponse de Vodafone UK - Cirencester
Huge thanks to Jess, extremely helpful, great advice and help.

Réponse de Vodafone UK - Cirencester
Spoke to Dan who set up my broadband and phone. Was a few issues and he helped so much. Very patient and would recommend to anyone

Réponse de Vodafone UK - Cirencester
The five stars are entirely awarded to Jess who patiently, determinedly and calmly resolved a seemingly intractable problem, for which even Tech Support could not fathom nor resolve.
I drowned my phone in a duck pond! The phone was beyond repair. I needed a replacement mini Sim for the old standard Sim I retrieved from the defunct phone.
Vodophone web site gives the impression that this is a straightforward process; it is anything but when the account I held was a pay as you go. I tried to register my name with tech support who insisted on sending a text to the now, non- existent phone!
Jess, was a far more lateral thinker and her final solution was to borrow a phone from a nearby repair shop, insert the old Sim to receive the one-time security code thus solving the problem.
Thank you Jess.

Réponse de Vodafone UK - Cirencester
Dan was very friendly and helpful with great customer service skills.
Very happy with the deal he sorted for me

Réponse de Vodafone UK - Cirencester
Dan moved my phone over from O2, extremely helpful and would recommend him to anyone

Réponse de Vodafone UK - Cirencester
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