Vodafone UK - Cirencester Avis 

238
•
TrustScore 5 sur 5

4,9

2 Castle Street, GL7 1QA Cirencester, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Jess and Scar were the most patient ladies who took amazing care of me while I upgraded my phone. Their very welcoming bubbly personalities made the experience delightful to someone who is a tech idi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I Needed a new phone today and was served by William he was professional, polite and helpful. I would recommend. He guided me through parts I was unsure of. It is a good team there.

L'entreprise a répondu

Noté 4 sur 5 étoiles

Vodafone staffer Kieron saved the day (and sale of the new phone I was buying) where his 2 colleagues nor the woman from Samsung could figure it out. THANK you for your skill and patience. No point m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Went to renew a contract. Clarence and Scarlett were both amazingly helpful. We were given good advice and ended up with a better deal than we'd had previously.

L'entreprise a répondu


À propos de l'entreprise


Coordonnées de contact

  • 2 Castle Street, GL7 1QA, Cirencester, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

238 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(238)

42 851 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Kieran was incredibly helpful with all…

Kieran was incredibly helpful with all my questions and spent time explaining my contract and bill. He explained things clearly so I could understand and advised me on my current phone and and contract. I would recommend Kieran as he has great customer service skills and in a world of online loop holes and robot chat I strongly suggest that companies invest in people and enable customers to have face to face help.

11 octobre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Spoke to Dan who was very helpful and

Spoke to Dan who was very helpful and

9 octobre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent service by Zu

Excellent service by Zu. She has been extremely helpful.

7 octobre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

I cannot praise the staff enough

I cannot praise the staff enough. Their knowledge, support, and efficiency in helping set me up with a new phone, tablet, sort out tech issues etc has been next to none. Zu was incredibly helpful in getting me started and Kieran spent extra care and time understanding and explaining the issues and helping to sort them out. I highly recommend this team. Very personable and supportive. Thank you ☺️

25 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Maria,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

What an amazing & helpful team in…

What an amazing & helpful team in Cirencester! My new phone wouldn't load whatapps properly & lost some very important messages. I'd been running two phones until my old one finally broke. Although, the store was busy, Jess spent an amazing amount of time solving the problem, whilst being a total pro ensuring those waiting were OK.
Super knowledge & very friendly team. A huge thanks!

19 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

KEIRAN has been most helpful in all…

KEIRAN has been most helpful in all aspects of upgrade and would thoroughly recommend him for his assistance.

11 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Review

Zu has been extremely helpful with us this afternoon changing from Sky to Vodophone and setting up our two phones today. Also she has checked our broadband and package and we now know when we can renewn it. We are very pleased with the help and advise we have received this afternoon

3 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Visited Vodafone Cirencester and was…

Visited Vodafone Cirencester and was helped by Jess. She was brilliant. Very knowledgeable and efficient. Couldn’t rate more highly. Thank you for your help.

1 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback regarding the helpful and efficient service you received.

Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent assistance from all members…

Excellent assistance from all members of staff , very welcoming and very knowledgeable. Resolved my problem extremely quickly great job guys . Zuveria although being a new member of staff was incredibly professional in her job role 👏 👍

1 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Zu was very helpful

Zu was very helpful. Charming too.

8 août 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Jane,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

So helpful and approachable

I went into the Cirencester branch of Vodafone with an elderly friend who wanted to change her pay as you go phone. All three assistants were incredibly helpful. They didn't have the phone in stock so advised us to purchase one at Argos. Having done this they quickly set the phone up, ensuring all her contacts were on her sim, and giving her a quick demonstration. They definitely went above and beyond. She was extremely grateful.

6 août 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Sally,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great product

Great product, great service from Zu and Kieran - thankyou

22 juillet 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Darius,

Thanks for the lovely review and fantastic support for GeorgiZu and Kieran.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Visited the Cirencester store today to…

Visited the Cirencester store today to sort out my mobile phone contact. Got some great advice from Jess who set up the new contract quickly and efficiently. Perfect service!

12 juillet 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Nick,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Ash in Cirencester Shop

Popped in to the Cirencester Vodafone shop on Thursday and we were greeted by Ash. My daughter and I had gone in to look at upgrading as we have been with Vodafone for many years. Well nothing was too much trouble for Ash and he was extremely patient whilst we were looking at different plans. Ash was so very helpful and informative and it was actually nice to sit and chat as well. Ash helped us sort out 3 different plans and everything was so smooth and efficient. A massive thank you to Ash for all your help, knowledge and experience.

3 juillet 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Kris,

Thanks for the lovely review and fantastic support for Ash.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Keiran was very helpful in ensuring our…

Keiran was very helpful in ensuring our full understanding of the new phone. Previous phone was stolen so he made sure everything was secure, thanks!

4 juillet 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Hannah, ​

Thanks for the lovely review and fantastic support for Keiran. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl​

Thanks again, ​

Vodafone Social Media Team

Noté 5 sur 5 étoiles

Huge thanks to Jess

Huge thanks to Jess, extremely helpful, great advice and help.

26 juin 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Matt,

Thanks for the lovely review and fantastic support for Jess.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Spoke to Dan who set up my broadband…

Spoke to Dan who set up my broadband and phone. Was a few issues and he helped so much. Very patient and would recommend to anyone

26 juin 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Julie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Cirencester Shop- Jess the one who wouldn’t give up

The five stars are entirely awarded to Jess who patiently, determinedly and calmly resolved a seemingly intractable problem, for which even Tech Support could not fathom nor resolve.
I drowned my phone in a duck pond! The phone was beyond repair. I needed a replacement mini Sim for the old standard Sim I retrieved from the defunct phone.
Vodophone web site gives the impression that this is a straightforward process; it is anything but when the account I held was a pay as you go. I tried to register my name with tech support who insisted on sending a text to the now, non- existent phone!
Jess, was a far more lateral thinker and her final solution was to borrow a phone from a nearby repair shop, insert the old Sim to receive the one-time security code thus solving the problem.
Thank you Jess.

19 juin 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hi. We're so happy to hear that the issue you experienced was resolved so effectively. We appreciate you bringing this to our attention and highlighting the positive support you received. Thank you for the review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Dan in Cirencester

Dan was very friendly and helpful with great customer service skills.
Very happy with the deal he sorted for me

2 juin 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey Linda,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Dan helped me

Dan moved my phone over from O2, extremely helpful and would recommend him to anyone

26 mai 2025
Avis spontané
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Réponse de Vodafone UK - Cirencester

Hey James,

Thanks for the lovely review and fantastic support for Dan. We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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