I came in and was helped by Macaulay within only a few minutes. He was welcoming, informative, and friendly from start to finish. He helped me find exactly what I needed, which was helpful as a 20 yea... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement33 Silver Street, DH1 3RD Durham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Visited the store to check on my current phone contract.Received an amazing service from Sally and MacCauley, who reviewed my twin sister and my existing contracts.We both left with new revised contra... Voir plus
L'entreprise a répondu
Helpful and Patient Staff I just spent an hour and a half with Ryan in the Durham branch of Vodafone and 3. He managed to sort out my accounts with 3 and looked carefully into the right contracts for... Voir plus
L'entreprise a répondu
Mcauley at Durham Vodafone was super helpful with my contract today. One of the most genuine people I’ve met. I overheard him speaking to another customer whilst I was having a look around and I was v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Durham
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
33 Silver Street, DH1 3RD, Durham, Royaume-Uni
4,7
Excellent
153 avis
Demande des avis aux clients
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Les gens ont aussi consulté
Réponse de Vodafone UK - Durham
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Today
Today , a staff member at the Vodafone shop helped me a lot. Her name was Aisha. She was very patient, kind, helpful, and provided sincere assistance and guidance.
5 mai 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey Qudus,
Thanks for the lovely review and fantastic support for Aisha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ellie was great in every way
Ellie was great in every way. Knowledgeable, efficient, professional and kind. Thank you Ellie!
2 mai 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey Daniel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hannah provided an excellent service
Hannah provided an excellent service. She understood exactly what was required and was patient and understanding. The issue was addressed confidently, efficiently and with much appreciated humour. Really impressed.
24 avril 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey Jackie,
Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful Aisha was amaxing
15 avril 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey Lynne
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Durham
Hey Brian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Matty and Keith were amazing
Matty and Keith were amazing! So kind and friendly. I came in very distressed as my phone was suddenly unresponsive and I was getting a train in a few hours (and my ticket was on my phone!). They managed to hard reset my phone so it worked again and we discussed options for an upgrade at a time when I'm ready. If Vodafone management sees this, please give Matty and Keith a raise, or bonus, or both! They are stars ⭐
14 avril 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey Sally,
This is really lovely to hear, thanks for the review! We are thrilled to hear about your positive experience with Matty and Keith.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Professional Perfect service
Professional Perfect service! Very helpful team!
9 avril 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Came into the durham buy a new phone
Came into the durham buy a new phone, Aisha was very helpful and informative of the options available. Great service
27 mars 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Oliver,
We appreciate your wonderful review and are thrilled to receive your positive feedback. Should you need any help, feel free to contact our Social Media team via these channels:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Best wishes,
Vodafone Social Media Team
Harry and Max were beyond helpful with…
Harry and Max were beyond helpful with helping me get phones and Internet setup. I am new to the UK, and I could not have set this up without them going above and beyond to assist me.
26 mars 2025
Avis spontané
Réponse de Vodafone UK - Durham
It's great to see Harry and Max were so helpful today Mike. Thanks for the feedback, The Vodafone Social Media Team
Vodafone service ..nightmare
I've contacted Vodafone several times re my Internet won't connect to TV wireless ..their response contact TV providers ..not their problem ..I had Plus Net before Vodafone it worked fine ..trying to get help from website or Vodafone agent is a nightmare ..a year on still no connection ..apologies but the only way to get a response is to complain ...which again Vodafone website won't allow you to do !!!!
Response to Vodaphone
I've spent hours contacting you contacting Sansung
Contacting your website
Each provider blames the other for lack of service
My TV Wireless worked with PlusNet..NOT using Vodafone ...so where does the blame lie ?????
12 mars 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Joan,
I'm sorry you've been left feeling this way. Have you tried connecting the TV to your router via an Ethernet cable? This should bypass any wireless issues you may be having.
Alternatively, please reach out to the dedicated Home Broadband team on 03333 040191 from any UK phone, or through Live Chat here: https://vodafone.uk/livechat, and a member of the team would be happy to help.
All the best,
Vodafone Social Media team
Max Durham store …excellent
Max in the Durham store was absolutely lovely. He was very friendly and great customer service. Explained everything so cleanly so my mum could understand.
3 mars 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Annette,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Terrible customer service
Broadband customer service is a disgrace. Initially sent incompatible equipment. Now incapable of taking a direct debit despite no account changes and funds available. 3 hours later and no ownership of their issues and resolution is always ‘go to a store’. Desperate to leave. DO NOT JOIN!
14 février 2025
Avis spontané
Taz was brilliant with me and my friend…
Taz was brilliant with me and my friend to day for her new phone
11 février 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Collette. Thank you for your review for Taz. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service thanks Taz
Great service thanks Taz, will definitely be recommending you and your store.
1 février 2025
Avis spontané
Réponse de Vodafone UK - Durham
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Brilliant service from Taz and the team…
Brilliant service from Taz and the team thanks foe the Brilliant service.
1 février 2025
Avis spontané
Réponse de Vodafone UK - Durham
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Brilliant service from Taz thanks for…
Brilliant service from Taz thanks for all your help.
21 janvier 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Lenj,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Thanks Dan for helping me with a new…
Thanks Dan for helping me with a new contract after putting it off for months, I'm really excited for a new phone!
14 janvier 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Sophie. Thank you for your review for Dan. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Customer support from Taz
I came into the store exploring options for a new phone deal . I was warmly greeted by Taz , who made the experience so much easier . Their knowledge of the deals ensured I left as a new customer and with a fabulous selection. Excellent customer service !
16 janvier 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Zach. Thank you for your review for Taz. It's always lovely to read such great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Experience made easy due to Katie's knowledge
Came in unsure on what phone/contract I wanted and what suited my needs, I was helped by a lovely lady called Katie, nothing was too much trouble for her and she made time to sit down with me and go through different options explaining everything for me, she was so patient. I can't wait to receive my new phone! Thanks again
15 janvier 2025
Avis spontané
Réponse de Vodafone UK - Durham
Hi Ren. Thank you for your review for Katie. It's always lovely to read such brilliant feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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