Rhianna was fabulous and fantastic, she dealt with me and my friend very well. Excellent service
L'entreprise a répondu
Établissement
Changer d'établissementUnit 67 , The Exchange Shopping Centre, IG1 1AS Ilford, GB
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Lisez les avis des autres
The welcome was very warm & I was seen to straight away. My purpose of visit was clearly understood & I was offered the latest deal along with other options to. Harika was extremely helpful, profess... Voir plus
L'entreprise a répondu
Rhianna is amazing. I bought a new sim only contract and she was so helpful and explained all the offers to me. She gave me a brilliant customer experience. She always serves with a smile and is so he... Voir plus
L'entreprise a répondu
I had an excellent experience at the Vodafone Ilford branch. Manisha gave outstanding service she was polite, helpful, time efficient and explained everything clearly. Abu, the manager, was also v... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Ilford
Écrit par l'entreprise
Coordonnées de contact
Unit 67 , The Exchange Shopping Centre, IG1 1AS, Ilford, Royaume-Uni
4,9
Excellent
230 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Manisha was really kind and help with…
Manisha was really kind and help with my request.
15 mai 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hey Rizwanul,
Thanks for the lovely review and fantastic support for Manisha.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Absolutely the Worst Experience I’ve Ever Had Vodafone
I don’t even know where to start with how terrible Vodafone’s service has been – both in-store and over the phone. I was pre-approved for two contracts, even though I only needed one. The store staff were completely unhelpful, uninterested, and ignored me throughout the process. I ordered an iPhone 16 Pro and a Microsoft Surface Pro laptop. They gave me the phone in-store and said the laptop would be delivered.
On the delivery day, I was at home the entire time. The DPD driver didn’t even knock – instead, they marked it as “incorrect pin” . When I called Vodafone to get it redelivered, they pushed me to DPD. DPD said they can’t redeliver and that it’s going back to the warehouse.
So who do I believe? DPD says it’s still in transit. Vodafone says it’s already out of stock. Then Vodafone says, “Since you passed the credit check, we’ll give you another device.” I waited for laptop to get restocked. Then later after months I asked for a Samsung Fold phone instead — now suddenly I’m not eligible anymore? Why pre-approve two contracts and promise a replacement if that’s not true?
And here’s the real problem — Vodafone just tells you anything to get you off the line. They give you completely false information. Every agent has a different story. One says a complaint has been raised. Another says no record of any complaint. One says I won’t be charged. Another says I owe a payment. It’s all lies just to make you stop calling. No one takes responsibility.
To top it off, I paid £100 upfront for the laptop. They said the contract was cancelled and I wouldn’t be charged. But I was charged for one month and received payment reminder messages. It took TWO MONTHS and constant follow-ups just to get my upfront fee refunded. And that only happened because I kept chasing them — not because Vodafone did their job.
Vodafone, your customer service is beyond disgraceful. You treat customers with zero respect. This has been the most frustrating experience I’ve ever had with any company. I’ll never use Vodafone again, and I would strongly advise anyone reading this: don’t fall for their lies. They’ll promise you everything and deliver nothing
15 mai 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hey ,B.Prashanthi,
I'm sorry for the issues you've faced with us and for the unpleasant experience you've had. Please be aware that this is not the level of service we aim to provide to our customers. I recommend reaching out to our dedicated team on 0333 304 0191 or via live chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Rhianna was incredibly helpful
Rhianna was incredibly helpful. She sorted everything out quickly and professionally in-store. Great customer service – thank you!
13 mai 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hey Aqib,
Thanks for the lovely review and fantastic support for Rhianna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ryan helped me with a HBB as online it…
Ryan helped me with a HBB as online it was very diffucult to do. He ran me through it smoothly
19 avril 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hey Anil,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had a great experience with Manisha…
I had a great experience with Manisha and Hari they were super kind and helpful when moving me from pay as you go to pay monthly for my sim.
17 avril 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hey Anik,
Thanks for the lovely review and fantastic support for Manisha and Hari.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Rhianna was very professional and help…
Rhianna was very professional and help me to choose what I need.
5 avril 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Larisa,
We really appreciate your wonderful review and the amazing support for Rhianna.
If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.
Thank you,
Vodafone Social Media Team
Was served by Rhianna
Was served by Rhianna
Helped a lot and made sure we got the help we needed great help and had a good customer experience
1 avril 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fantastic customer service from Rhianna.
22 mars 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Noreen.
Thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Professional all details explained…
Professional all details explained real help from rhianna
19 mars 2025
Avis spontané
Réponse de Vodafone UK - Ilford
We're grateful for your positive feedback Florin, it really makes a difference! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vipul was awesome
I cane to Ilford and i had some service isssues and this gentleman name is Vipul was really helpful and professional I would definitely recommend visiting vodafone Ilford
17 mars 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Said,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Vipul kumar Pancholl
Good talk with the person!! Explained everything I asked for!
14 mars 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Siddarth,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Ilford
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
The customer service person Sorina that…
The customer service person Sorina that dealt with me was very polite, very resourceful and well behaved individual with fine character.
27 février 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Salieu,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
I just want to say one of the managers…
I just want to say one of the managers called Abu was absolutely phenomenal be helped us through our deal as we lost our phone very professional and was very professional highly recommend Vodafone most definitely Ilford store
9 février 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Lovepreet.
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sorina is the best… I had the best…
Sorina is the best… I had the best service ever and she helped me a lot… definitely will come back!
8 février 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Valentin. Thank you for your review for Sorina. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andrea is so humble and patiently…
Andrea is so humble and patiently handled issues.
Overall Great service
6 février 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Very helpful and friendly
Very helpful and friendly, managed to get better deal. Much appreciated it.
31 janvier 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Thanks for the feedback and support, we really appreciate it! If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again, Vodafone Social Media Team
Helpful and quick
Saagar was very helpful with my upgrade and getting me in and out quickly.
30 janvier 2025
Avis spontané
Réponse de Vodafone UK - Ilford
Hi Zulaikhah,
Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Ilford
Hi Rajev,
Thanks for taking your time to share this review for us. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
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