Iman is incredible!! She went above and beyond to make sure I understood precisely what I was doing, and she was patient and kind! By far the best experience I have ever ever had buying tech!
L'entreprise a répondu
Établissement
Changer d'établissement156 High Road,Kilburn, NW6 4JD London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Came in today with a customer service related issue that could only be resolved in store due to a theft. Was assisted by a "sales advisor" Vaishnavi. She was attentive, clear and outstandingly hel... Voir plus
L'entreprise a répondu
The Kilburn High Road Vodafone store is my regular place for help with SIMs, etc when I visit the UK. In September I went back for help reviving my outdated VOXI plan. The store is always busy. Abo... Voir plus
L'entreprise a répondu
I visited the Vodafone store to renew my contract and discuss options. Zane, the gentleman who served me, was excellent. He was knowledgeable, spoke at the right speed and communicated clearly. He w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Kilburn
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
156 High Road,Kilburn, NW6 4JD, London, Royaume-Uni
4,9
Excellent
188 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Great service
31 juillet 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hi there,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at @VodafoneUK.
Thanks,
Vodafone Social Media Team
I spent a long time with the assistant…
I spent a long time with the assistant on deciding on a plan. However she forgot to till me it was a two year plan! When I got home and read the contract online I realised it was for two years. I tried to call vodaphone but since the number was not transferred they couldn’t help I went to the stone the next day and they told me I had to wait for the transfer! Then the following day I when back to the store and was told by the same assistant that they had to cancel the contract and redo a new one! Which would mean I would lose my number! This is a work number and phone. When i complained the one of the other assistants told her to speak to the Manager. Who then authored the “Like for Like”. I am told this is now done. Unbelievable! Since the assistant insists she told me two years! How is that even possible! Really bad service
29 juillet 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hi there,
I do apologise for the recent experience you've had when taking out a new plan, this certainly isn't the experience we want to provide. If you still require any help reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY where we will be happy to help further.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Kilburn
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Dealt with my request quickly and…
Dealt with my request quickly and efficiently and offered good advice.
11 juillet 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hi Anouk. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
review 2
my father already commented on aboud and ricky. i also wish to say thank you as they did what 3 other stores didnt because we were not money makers for them. the way my father was treated im so grateful they were served by these two gems
4 juillet 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Grace,
Thanks for letting us know what an amazing job both Ricky and Aboud did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
kilburn store is good
great service from ricky and aboud.
i came to get a pac code as my complaint was delt with from vodafone and the boys managed to sign me up to a 2 year plan by being great advocates of the brand. promote them
4 juillet 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Claudia,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very professional team
29 juin 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Raen,
Thanks for the feedback and support, we really appreciate it!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
change of mind
I walked in wanting to cancel because of customer service. I was served by the area manager Ricky and his team. Great customer service and approach. They managed to keep me for another 2 years. Thank you
28 juin 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Hassan,
Thank you for your review. It's always lovely to read such nice feedback for our agents.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great customer service from Aboud in…
Great customer service from Aboud in Kilburn High Road. Professional, efficient and friendly. Thank you!
29 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Antonio,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Sale person really helpful
25 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Tyler,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Amazing customer service from Zahra
Zahra was really helpful, really friendly and tried to accommodate to our needs
13 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Thank you for your review Tanya. It's always good to read such complimentary feedback for one of our team. I'm glad Zahra was able to find something that fitted your needs.
Thanks again,
The Vodafone Social Media Team
Outstanding.
10 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Jardo,
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Today
Today, I wanted to make a subscription for my existing telephone number and the girl named Zahra was extremely helpful while helping me and made the experience really fun by communicating and explaining to me the details and the contract in a simple and easy way.
And by being really friendly she made me really comfortable and it was like I was talking with a friend.
10 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Andra,
Thanks for letting us know what an amazing job Zahra did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Kilburn
Hi Edison. Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Helpful store
Great experience and store to visit if you don't no anything about technology Ricky
9 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hi Sanjeev,
Thanks for your review for Ricky and sharing this experience you've had in store.
If you ever need any help, there’s a useful Help and Support section on our website here: https://support.vodafone.co.uk/
Thanks again,
Vodafone Social Media team
Zara Seedat’s service was exceptional
Zara Seedat’s service was exceptional. She was a joy to talk to and full of patience whilst I chose my options ( new package )
Her persona was professional and above. She really took her time to explain thing. Zara is an asset to Vodaphone. Profess, polite, informative and 100 percent for customer care.
7 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Thanks for your review Yemah. It's great to hear Zara took the time to explain everything and helped you make an informed choice.
Thanks,
The Vodafone Social Media Team
Réponse de Vodafone UK - Kilburn
Hey Tarik,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Kilburn
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Amazing costume service
6 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Hey Hussein,
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Android to iPhone
Had a great experience in store at the Kilburn Vodafone shop with the store manager Ricky and Hussein
6 mai 2023
Avis spontané
Réponse de Vodafone UK - Kilburn
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.