Thank you Gurps for very fantastic deal. You have made my day. Specially with the crisis economy which is not so easy to find corporate that make a positive impact by helping people going through it.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit D , 107 Cheapside, EC2V 6DN London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Visited vodaphone this evening, the service provided by Gurps was fenominal. Easy and clear explanation of plan, very polite and cheerful perosn. Thank you
L'entreprise a répondu
Joao was really helpful today.Great experience in-store today.My phone was stolen and joao helped me with a sim replacement which was a really stressful situation. He explored options with good sim d... Voir plus
L'entreprise a répondu
Gurps was fantastic, Something that has taken the customer service team 6 weeks to work out, he know how to fix straight away and got it sorted in no time. Thanks!
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - London Cheapside
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
Unit D , 107 Cheapside, EC2V 6DN, London, Royaume-Uni
4,9
Excellent
171 avis
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Really Helpful Team
Having ordered my phone and airtime contract online I was disappointed to find that Vodafone had inadvertently cancelled the airtime element. Fortunately Raihan spent a considerable amount of time going through the problem with me and resolving everything so I have the same deal I thought had been agreed previously. Both he and his colleagues were courteous and I'm very grateful.
17 mars 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hello,
Thanks for letting us know what an amazing job Raihan did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - London Cheapside
We appreciate your five star feedback, Musa! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Customer Service!
Valentina was amazing! She spent the time to answer all of my MANY questions and got me a great bundle deal for mobile/broadband.
9 février 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Eric,
It's great to hear this feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I’ve had an issue with my account for…
I’ve had an issue with my account for the last 5 years and was never able to sort it out. Athina was so patient, so kind and so helpful! I was able to find a solution to my issue after so many years.
4 février 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Bene,
Thanks for taking the time to write such a great review! We're delighted that Athina resolved your issue after so long. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - London Cheapside
Thanks for your five star review, Mike! If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Best customer service in this branch!
Best customer service in this branch!
Huge thank you to Angela and Athina for assisting me choosing the Phone and the SIM card deal and for the good mode fit the whole day!!!
3 février 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Angelina. Thank you for your review for both Angela and Athina. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Angela made my experience great
Angela made my experience great! She did a fantastic job listening to what I needed, giving me the options and helping me understand the best solution. She then went above and beyond to help get things sorted, set up and ready to go. I couldn’t be more pleased- thank you Angela and thank you to the rest of the team too!
22 janvier 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Rowl. Thank you for your review for Angela. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - London Cheapside
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Raihan was great in supporting me and…
Raihan was great in supporting me and helping me navigate options.
Vodafone IT systems were a bit too slow though.
9 janvier 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Christina,
Thanks for the great feedback for Raihan, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent Service!
I have been with Vodafone for over 9 years.There are many mobile service providers but Vodafone stands out amongst them all due to the quality of service and connectivity.
What makes it more special is employees like Mashud, I came across at London-Cheapside branch. He was very patient and courteous and provided full information on the plans enabling me to take a decision and go for the right plan. I did not feel rushed or being marketed to in aggressive way as it usually happens with many sales staff. Well done, keep up the good work!
6 janvier 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hello, Ajay,
It's great to hear about the positive experience which you had with Mashud. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mobile Phone Upgrade
Just upgraded my mobile phone,
really good knowledgeable service from Syed who sorted everything out and ensured the upgrade went smoothly, highly recommended
3 janvier 2025
Avis spontané
Réponse de Vodafone UK - London Cheapside
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Avoid at all costs, they will not help you set up your service in person
I signed up for their broadband after just moving to the UK. My service didn't go live on the day they said it would, every time I called customer service they were not really interested in solving the problem but just buying themselves time so you exceed the 14 day free cancellation period and pay a fee. Even after them assuring me I would not pay for anything except the equipment, I got an email saying I now owe 164 pounds....Mind you I have never even used their wifi and any engineer can confirm this when they performed the checks.
Every time customer service called me, it was to see my setup, which hadn't changed from the previous calls, the told me they would send ethernet cables on two occasions, both never came.
No company has ever wasted my time as much as Vodafone, and to make it worse I had just started a graduate job where I had to study and work from home extensively the first two months, imagine this experience with no wifi. When I asked them to send an engineer to come check in person, they ignored my request. Visited the branch in person who said they could not help with broadband and that I should continue calling customer service. An absolutely horrific experience with them.
19 novembre 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Ella,
We're sorry to hear this is the experience you've had. Especially at a time when you really needed the connection. So that we can look into what you were advised, please send us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Nagma was super helpful and laid out…
Nagma was super helpful and laid out all of my plan options to help me pick the best one. She was so patient with my phone issues as well. Thank you Nagma!
22 septembre 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Sarah, thank you for the 5 start review and we are glad you are happy with the plan you have taken out with us.
Thanks,
The Vodafone Social Media Team
Very helpful and sorted exactly what I…
Very helpful and sorted exactly what I needed (new payment method, new cheaper contract, cancel an old number). Thanks especially to Moin.
18 septembre 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Charles,
Thanks for taking the time to write such a great review - we love to see it! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly service
Very friendly service. Super helpful at answering questions and receptive of my situational details for registering myself for a phone plan.
10 septembre 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Chloe. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The person that served me was amazing I…
The person that served me was amazing I couldn’t ask for more
2 septembre 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Subramaniam. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very quick service the team knew what…
Very quick service the team knew what they were doing very proud thank you Vodafone
22 août 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Sedz,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kahnn has been really helpful in…
Kahnn has been really helpful in solving the problems with my travel sim!
22 août 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hello Emma,
Thanks for letting us know what an amazing job Kahnn did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
It was so great service in Vodafone i…
It was so great service in Vodafone i just switched my lyka into Vodafone and there package is so great and affordable.
Nagma the employee name she was too friendly and humble
13 août 2024
Avis spontané
Réponse de Vodafone UK - London Cheapside
Hi Andul! It's great to hear you've joined us. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
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