Vodafone UK - London Surrey Quays Avis 

334
•
TrustScore 5 sur 5

4,9

Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Nadia was amazing, she was so kind and professional, I came in having issues with my pay as you go sim, we ended up moving to a contract which was surprisingly cheaper! Great service

L'entreprise a répondu

Noté 5 sur 5 étoiles

Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... Voir plus

L'entreprise a répondu


À propos de l'entreprise


Coordonnées de contact

  • Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, Royaume-Uni

4,9

Excellent

TrustScore 5 sur 5

334 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(334)

42 851 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The Surrey Quays place with Geja was…

The Surrey Quays place with Geja was fantastic!

9 juillet 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Gyorgy,

Thanks for the lovely review and fantastic support for Geja. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Nadia was amazing

Nadia was amazing, really helped me and had great service!

8 juillet 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Harriet,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nadia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Good team good service very friendly

Good team good service very friendly. Tabitha, Dennis and nadia

8 juillet 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Mo,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

I have visited the Vodafone store in…


I have visited the Vodafone store in Surrey Quays several times, and every experience has been excellent. When my phone was stolen, Tareq helped me with outstanding professionalism and made a very stressful situation much easier. Thanks to his advice, I was very happy with my new phone deal.

Today, I returned to get a new SIM card for my nephew, and we ended up leaving with a new contract and his dream phone! Nadia was incredibly helpful throughout the whole process. Her warm personality, excellent communication skills, and friendly approach made us feel comfortable and well looked after.

I was also delighted to learn that Tareq has been promoted to Assistant Manager. He offered me some fantastic benefits and made me an even happier Vodafone customer. It's wonderful to see that Vodafone recognises and rewards employees who work hard and provide exceptional customer service.

As a long-term customer, experiences like these give me every reason to stay with Vodafone for many more years. Thank you, Tareq and Nadia, for your excellent service.

4 juillet 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Sule,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tareq.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Surrey Quays

Surrey Quays - Great customer service, thank you !!

2 juillet 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Good service

No, there was a good advisor kept me up-to-date with everything helped me out a lot. I would like to say thank you to what a great experience and customer service thank you very much.

27 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey John,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Very kind and helpful

Very kind and helpful, explained everything perfectly, great person to chat to.

26 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Shelly,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

I had a very positive experience at the…

I had a very positive experience at the Vodafone UK Surrey Quays branch in London. A staff member named Tareq was extremely helpful, polite, and professional throughout the whole process. He listened carefully to my issue and approached it with a problem solving attitude, making everything much easier for me.

I really appreciate his kindness and support. Excellent customer service.

13 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

surrey wuays store was very good…

surrey wuays store was very good sorting out tge issue
thank you geja

10 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Zahra,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Review

Albana, Tareq and Nadia were amazing! So helpful! As soon as I walked in they jumped up to help they were happy to answer all my questions and made sure I left the store feeling satisfied. They deserve a pay rise for sure!!

6 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

I had a very nice young lady help me…

I had a very nice young lady help me today, her name is Nadia, today and my experience was absolutely fabulous.
She was very helpful

3 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Eucharia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

The Vodafone teams at Surrey Quays were…

The Vodafone teams at Surrey Quays were great I really appreciate the help and kindness shout out to Tareq and Tabitha :)

1 juin 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Iskya,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,

Noté 5 sur 5 étoiles

The Vodafone team was really nice in…

The Vodafone team was really nice in store, they assisted with my inquiry really quick

30 mai 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent service Alka

Excellent service Alka, fantastic job and so quick and helpfyl

30 mai 2026
Avis spontané
Logo de Vodafone UK - London Surrey Quays

Réponse de Vodafone UK - London Surrey Quays

Hey,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Surreys quays store was very good

Surreys quays store was very good

21 mai 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Manoj,

Thanks for the lovely review and fantastic support for Surreys.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great service

Great service from Surrey Quays

21 mai 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey Maureen,

Thanks for the lovely review and fantastic support for Surrey Quays .

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

It’s been a pleasurable experience…

It’s been a pleasurable experience dealt with. Gentleman called Dennis.

16 mai 2026
Avis spontané
Logo de Vodafone UK - London Surrey Quays

Réponse de Vodafone UK - London Surrey Quays

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Noté 3 sur 5 étoiles

No order notification

Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through security checks I got a text message to say my item has arrived in store; I don’t think that’s how the collect function is supposed to work. Friendly staff overall but I’ve never had this issue with another store where they don’t know what order is there and what isn’t there.

14 mai 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hello Delecia,

Thank you for taking the time to share your experience. I’m really sorry to hear about the confusion with your order arrival and the inconvenience this caused you.
We completely understand how important it is to receive a clear confirmation before making a trip to store, and it sounds like in your case our process didn’t work as it should. Your feedback regarding the delay in the notification and the lack of visibility on the order is very important, and we will be reviewing this internally to prevent similar situations in the future.

I’m glad to hear that our team were friendly when assisting you in store, but I appreciate that this doesn’t take away from the frustration you experienced.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Geja was very helpful ans sorted my…

Geja was very helpful ans sorted my problem quick and easy. Many thank Geja

9 mai 2026
Avis spontané
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Réponse de Vodafone UK - London Surrey Quays

Hey David,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Nadia has been such great helper and…

Nadia has been such great helper and I’ve had best service from Nadia and team

9 mai 2026
Avis spontané
Logo de Vodafone UK - London Surrey Quays

Réponse de Vodafone UK - London Surrey Quays

Hey Hewan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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