I came for a replacement sim and It was quick and easy. James had amazing customer service. Branch is run professionally and efficiently. Would recommend a friend
L'entreprise a répondu
Établissement
Changer d'établissement292C Walworth Road, SE17 2TE London, GB
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Lisez les avis des autres
Very good experience in this store. Went here to fix a problem with my phone that was happening for a few months. All the staff there was vibrant and helpful especially James who helped me out the who... Voir plus
L'entreprise a répondu
I do not often leave reviews, but I wanted to say a special thank you to James for his help with my SIM only deal yesterday. He was professional, knowledgeable, and very patient in answering al... Voir plus
L'entreprise a répondu
goodafternoon, i visited walworth road branch and i had an amazing amazing staff Maddie! she helped me figure how i can get my phone as i am travelling on monday. she was completely helpful and patien... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - London Walworth Road
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
292C Walworth Road, SE17 2TE, London, Royaume-Uni
4,8
Excellent
362 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Les gens ont aussi consulté
Vodofon
I've been to vodaphone at Walworth road branch to renew my contract and I got the best help by the best store manager Nesha. She was sooo helpful Nd friendly. Thank you Nesha.
5 août 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hello Ozgur,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nesha
Nesha, she help alot my friend because he have some problems in their English language she have more patient,she is polite Nesha God bless you and she knows better how to treat with the coustmer and she give us nice coustmer services
4 août 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hello Shaheen,
It's great to hear that you received a 5 star service from Nesha! Thanks for taking the time to provide feedback on this.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nesha was amazing she did my sim…
Nesha was amazing she did my sim replacement last week I came back got for the upgrade
2 août 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Thanks for your fab feedback Goldey! It's great to see Nesha was able to help with your upgrade.
All the best, The Vodafone Social Media Team
Excellent customer care skill
Excellent customer care skill, I came for sim replacement, I've been assisted by a lady called Ilayda she was very efficient and supportive
2 août 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hey Ahmed,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - London Walworth Road
Hey Josephine,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3ICUxW or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - London Walworth Road
Hi Ubah,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Unprofessional
Needed to drop my phone off for repair, was advised by telephone support the best way to do this was to go in store. Store is scruffy and staff seemed disinterested at best. I was given very little information on the process of next steps, no receipt or tracking info for my repair. The manager who served us was texting under the table whilst talking to us, shouting across the store to a colleague, decided to reset her company password mid way through serving us and blamed my signature for the system freezing both hers and her colleagues PC. Not once did she looked us in the eye, or smile. She did however spend the time chatting to her colleague across the store, talking about other clients very openly and who was getting to come to work late tomorrow. All very unprofessional.
21 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hey Nicole,
Thank you for reaching out today to let us know about your recent experience. This isn’t the kind of journey that we like to hear about. If you would like us to take a look at where in the process your phone is please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Shocking and fraudulent behaviour by Nesha at Walworth branch
Today I witnessed the most shocking customer service I have ever seen. My cousin visited the local branch (Walworth) in order to see whether he could get a data top-up. It turned out that it would be too expensive so he returned home without having topped it up.
However, later on he was confused to get an email saying he had left a review on Trustpilot, which he had not done. Clicking on the link in the email, he was shocked to find a review under his name saying "Nesha was good", evidently written by Nesha herself (the shop worker).
I was shocked to hear this and insisted we go together to the shop to find out how this could have happened. Nesha was unbelievably shameless about the fact that she had written the review herself, which she did not deny.
The whole experience has really lowered my estimation of Vodafone and I would strongly urge you to take action before Nesha goes on to commit similarly brazen and fraudulent acts.
14 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Carolina.
Thank you very much for taking the time to flag this to us. This is not a behavior or action our agent's should be doing at all and does not follow our plan and guidance of putting the customer at the forefront of everything we do here at Vodafone, so it's disappointing to see that we've fallen short.
Please accept our sincere apologies for the experience you and your cousin have gone through.
I have escalated this to the team to investigate and take the necessary steps and make sure this doesn't happen again.
Thanks,
The Vodafone Social Media Team
Terrible experience at Walworth branch.
14 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Fidel. Thank you for your review for Nesha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful on all aspects and giving…
Very helpful on all aspects and giving good advice
6 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Beyan,
Thanks for taking the time to review and share your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - London Walworth Road
Hi Ashabi,
Thanks for your review for Nesta. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
negative and ikatda were anazing
11 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Duah,
This is a great review for Negative and Ikatda. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Diego did our upgrade and massive help
Diego did our upgrade and massive help. Excellent attention for our new deal and made us feel very comfortable with whatever we chose for the contract!
6 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hello, Joffre,
It's always our aim to provide a great customer service, so it's lovely to hear about the positive experience you had with Diego. Thanks for the review!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Nesha super
6 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Neshaa was amazing
5 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi, June,
Thanks for taking the time to leave a review. It's great to hear about the positive experience which you had with Neshaa.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Friendly and caring Manager and staff
Friendly and caring Manager and staff . I was treated with respect and the staff was very patient even when I forgot my previous postcode , she was very helpful in the process
4 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Dylis,
Thank you for your review and feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nesha was bloody good
4 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Ovo,
Thank you for reviewing and sharing this feedback for Nesha.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Nesha was an absolute legend
Nesha was an absolute legend!
Couldn’t have asked for better service.
10 out of 10 overall! made it worthwhile being there.
2 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi there,
Thank you for your review. If you ever need anything in the future, please feel free to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone.
Thanks again, Vodafone Social Media Team
Nesha was amng zi
1 juillet 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi. Thank you for your review for Nesha. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The ladies were amazing
29 juin 2024
Avis spontané
Réponse de Vodafone UK - London Walworth Road
Hi Carmen,
Thanks for your positive review!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
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