Vodafone UK - Merthyr Tydfil Avis 

149
•
TrustScore 5 sur 5

4,8

3 Graham Way,The Precinct, CF47 8EG Merthyr Tydfil, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Went to the shop in the Merthyr area as I was due an upgrade, and my own knowledge is a little dated, much like my phone! I spoke to a woman called Alix who, let’s just say, could have given Stev... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Was assisted by Keeley today at the Merthyr tydfil branch who helped massively to get us the perfect deal on a new phone for my daughter and a deal on another contract . Her professionalism was secon... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Sarah was great with me, I wanted to switch from apple to Samsung and she recommended the Zfold which is something I’d been eyeing up for a while, she explained the pros of the phone and was able to a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Popped in to Vodafone Merthyr Tydfil, I was politely welcomed by a lady called Sarah, I had some questions about my bill for my SIM only, after sitting down with Sarah going through my account and op... Voir plus

L'entreprise a répondu


À propos de l'entreprise


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  • 3 Graham Way,The Precinct, CF47 8EG, Merthyr Tydfil, Royaume-Uni

4,8

Excellent

TrustScore 5 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(149)

42 728 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Thanks joshua for helping with my new…

Thanks joshua for helping with my new phone great service

18 septembre 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hi Blake, thank you so much for your wonderful review and the amazing support you’ve shown for Joshua, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Noté 5 sur 5 étoiles

Merthyr Vodafone

Went to the shop in the Merthyr area as I was due an upgrade, and my own knowledge is a little dated, much like my phone!

I spoke to a woman called Alix who, let’s just say, could have given Steve Jobs a run for his money with her knowledge. Along with her great customer service, it made the whole visit a perfect experience in my eyes.

I’ll definitely be returning without a doubt!

15 septembre 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

I spoke with Sarah at the store and…

I spoke with Sarah at the store and they wrte very kind and helpful and friendly. They helped answer all the questions I had. Will definitely be coming back to this store

10 septembre 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hi Rhys. This is wonderful to hear! We're so glad our team was able to provide such kind, helpful, and friendly service, and answer all your questions. We look forward to your next visit!

If you need any help from us in the future, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm.

Or via Social Media on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Vodafone

Noté 5 sur 5 étoiles

Carly looked after us on Saturday

Carly looked after us on Saturday, a credit to the merthyr store , her customer service skills are excellent

29 août 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil


Hey Sue,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Carly.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Matt gave me great customer service

Matt gave me great customer service

16 juillet 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Patricia,

Thanks for the lovely review and fantastic support for Matt.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Carly helped me with my upgrade

Carly helped me with my upgrade

15 juillet 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey James,

Thanks for the lovely review and fantastic support for Carly.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Service given by Sarah

Thank you Sarah for your time and patience today and customer service with everything and changing our accounts, very much appreciated xxx

6 juillet 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Denise,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Carly helped with my upgrade

27 juin 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey John,

Thanks for the lovely review and fantastic support for Carly.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great service

Great service
Went in to check my account to see if I had roaming included in my plan and came out saving money on my airtime and roaming included
It was safe to say I was well happy ..
Thankyou Sarah

10 juin 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Sam,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Good customer service from all

20 mai 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey susan,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Amazing customer service

Amazing customer service, very helpful 👍

21 mai 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Alisha,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

awesome store keep up the good work

24 avril 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Craig,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Shannon Burton

I spoke to a lovely lady today that is covering from Caerphilly store in Merthyr Store named Shannon and she has done wonders and have gone above and beyond, done more with information and helpfulness than any other before, solved all my problems that I've been chasing for the last 2 years, we need more people like her

28 mars 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Shaun,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great Service!

I came in last week and was served by a lady called Sarah. I upgraded my old phone to an IPhone 17 and she gave great service. Thank you!

18 mars 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 1 sur 5 étoiles

After 17 years as a customer I have…

After 17 years as a customer I have decided to leave. Both phone and broadband. No incentive for customer loyalty

3 mars 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey Kerry,

We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.

This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.

We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Went into store to check my account and…

Went into store to check my account and was served by Sarah who was really helpful helped me with roaming and gave me prices on global roaming my contract ends in 2 months so I will definitely be in to add that onto my account as I travel alot and will save me money

18 février 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey,

Thanks for the lovely review and fantastic support for Sarah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

staff member Sarah Crandon was amazing!

staff member Sarah Crandon was amazing!

26 février 2026
Avis spontané
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Réponse de Vodafone UK - Merthyr Tydfil

Hey Ava,

Thanks for the lovely review and fantastic support for Sarah Crandon.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Happy with my new phone thanks to…

Happy with my new phone thanks to Vodafone Merthyr for the customer service

27 février 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey Frances,

Thanks for the lovely review and fantastic support for Merthyr.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Very good customer experience when I…

Very good customer experience when I went in to do my upgrade thanks to the team

27 février 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey Terry,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Carly was amazing

Carly was amazing. She talked us through both lines and give excellent advice

10 février 2026
Avis spontané
Logo de Vodafone UK - Merthyr Tydfil

Réponse de Vodafone UK - Merthyr Tydfil

Hey Liz,

Thanks for the lovely review and fantastic support for Carly.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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