Vodafone UK - Newbury Northbrook Avis 

374
•
TrustScore 4.5 sur 5

4,7

85 Northbrook Street, RG14 1AE Newbury, GB

•

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service. Friendly and helpful staff. We bought 2 new phones & contracts and even though one of our phones was lost in USA and we were switching networks they solved all our problems. Huge th... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great customer service with Alex, helped, explained all of it nicely and smoothly, highly recommend for the future customers. Easy going person and fully knowledgeable about the work that he does, mo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Adam was great and helped me save money on my broadband moving from sky also saved me money on my phone and also let me walk out with a new samsung tab as well and puts a customer at their ease.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Very good service by Jemima Spoke me through the process of getting a new SIM and the benefits of Vodaphone over my previous contractor, ID.

L'entreprise a répondu


À propos de l'entreprise


Coordonnées de contact

  • 85 Northbrook Street, RG14 1AE, Newbury, Royaume-Uni

4,7

Excellent

TrustScore 4.5 sur 5

374 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(374)

39 632 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Great service! Very helpful.

21 septembre 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Helpful throughout and continued to…

Helpful throughout and continued to serve with a smile.

21 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Absolutely fantastic service from Will …

Absolutely fantastic service from Vodafone Newbury store - Will was helpful, polite, engaging and made me feel like he wanted to make sure I was on the most suitable contracts for my family. Thank you

19 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Andrei was excellent so helpful

Andrei was excellent so helpful

8 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

Hey Sharon,

Thanks for the lovely review and fantastic support for Andrei.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Served by Selena and she did an amazing…

Served by Selena and she did an amazing job, highly recommend

8 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

Hey Andy, ​

Thanks for the lovely review and fantastic support for Selena. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​

Thanks again, ​

Vodafone Social Media Team

Noté 5 sur 5 étoiles

Selena and ash were very helpful

8 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

Hey Daisy,

Thanks for the lovely review and fantastic support for Selena and Ash.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Selena was very helpful

Selena was very helpful, good knowledgeable and a great accent to your store

7 septembre 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Andrei was fantastic with helping me

Andrei was fantastic with helping me. I came in just to check some information on my account, and I left with a cheaper deal on my broadband and an insane deal for a new phone. Andrei helped me trade in my old phone and sorted everything out for me with my new one. Top tier service without being too pushy. Definitely will come back again!!!

4 septembre 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

We appreciate you sharing your experience and for the fantastic support. We're happy to hear that you received great service and a deal that met your needs.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Excellent customer service given by…

Excellent customer service given by Joshua in the newbury branch. Explained everything I needed to know. I got a new phone and great deal in 15 minutes. Perfect!

31 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Noté 1 sur 5 étoiles

Stay away from Vodafone broadband

Stay away from Vodafone broadband. We went with them because they were cheap and we've had endless problems with the signal and ping latency issues. When you phone...they fix it temporarily after an hour on the phone. Then a few weeks later back to bad signal. I cannot wait to leave Vodafone!

26 août 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

Hey Kyle,

We sincerely apologize for the inconvenience caused by the signal and service issues. That’s definitely not the experience we want for you, and we’re here to make it right. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Kyra at the Newbury store was extremely…

Kyra at the Newbury store was extremely understanding, helpful and patient with setting my husband and I up with identical 16e I-phones.

15 août 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.

Thanks,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Andrei was absolutely amazing

Andrei was absolutely amazing, really helpful and polite. Thank you very much 😊

16 août 2025
Avis spontané
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Réponse de Vodafone UK - Newbury Northbrook

Hey Jill,

Thanks for the lovely review and fantastic support for Andrei.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Great customer care

Great customer care, Selena looked after us very well.

15 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Nick,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Andrei was great

Andrei was great

14 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Ellen,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Andrei.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Andrew was extremely polite

Andrew was extremely polite, friendly and helpful. He made everything easy for me.

14 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Karny,

Thanks for the lovely review and fantastic support for Andrew.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Selena was fab

Selena was fab! So professional efficient and friendly! Helped us to change over our broadband to Vodafone!

13 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Rebecca,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Kyra was incredible

Kyra was incredible, I was having issues with setting up broadband and she nailed it. Had a lovely conversation and seems like a lovely normal human

11 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Sean,

Thanks for the lovely review and fantastic support for Kyra.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Selina was Lovely efficient and…

Selina was Lovely efficient and incredibly helpful

4 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Trudy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Selena was most helpful and solved a…

Selena was most helpful and solved a serious problem with minimum fuss.

4 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hey Stephen,

Thanks for the lovely review and fantastic support for Selena.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Noté 5 sur 5 étoiles

Femi was really helpful and saved me so…

Femi was really helpful and saved me so much time

2 août 2025
Avis spontané
Logo de Vodafone UK - Newbury Northbrook

Réponse de Vodafone UK - Newbury Northbrook

Hi there,

Thanks for the lovely review and fantastic support for Femi.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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