Olivia was very friendly and helpful, she got me a great deal and explained everything. Had aftercare with Emily setting up the phone a week later who again was very helpful and friendly. After look... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement26/27 Market Place, CV11 4EG Nuneaton, GB
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Lisez les avis des autres
Olivia was just fantastic, she made the visit so joyful. Explained everything easily, also saved us money by getting broadband. I will definitely recommend Olivia to everyone. 5 Star Olivia, thank you... Voir plus
L'entreprise a répondu
I had a great experience at the Vodafone store today. Antonia was welcoming, knowledgeable, and took the time to clearly explain all my options. She was able to resolved my issue quickly and made the... Voir plus
L'entreprise a répondu
Antonia was very helpful, couldn’t recommend her more if I tried, she helped me understand my bill and got me a good upgrade option.
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Nuneaton
Écrit par l'entreprise
Coordonnées de contact
26/27 Market Place, CV11 4EG, Nuneaton, Royaume-Uni
5,0
Excellent
362 avis
Aucun historique récent de demande d’avis
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Réponse de Vodafone UK - Nuneaton
Hey Anita,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lack of Honesty, lying for financial gain & delaying complaints through unofficial policies
Called for a roaming add on and spoke to a woman called “Basnt” first told me about the add on I needed but mentioned I was out of contract on my sim, advised her I’m aware and not interested in renewing I’m just looking to know what’s in the 8 day add on for roaming in Greece, she advised I need to renew to buy an add on… I disputed this asked for a manager she put me on hold to ask for a manager, came back and explained there was an error and she can do it out of contract, essentially trying to secure an upgrade disingenuously, I asked again for a manager as I had no confidence in her managing my account but thanked her for being polite, she advised the manager was in a meeting and the “back office” would deal with my complaint granted I didn’t raise one at all. I asked again for the manager to which she put me on hold came back and asked “what do you expect them to do for you” and I explained I had no trust in her given she had tried to deceive me into an upgrade instead of simply telling me she had an issue trying to apply it. She then said it would be a callback within 24-48 hours knowing I was going abroad tomorrow and wouldn’t be able to take the call or deal with this I refused the offer for a callback and requested 5 min with a manager to sort this now. She again refused, cut me off when I asked anything, told me she was happy to wait on the phone as wouldn’t hang up on me and that I was wasting her time my time and her managers. She then explained the manager was taking an escalation so I asked her have they ended their meeting knowing a dissatisfied customer was on the phone and chose to call someone else to which she said again it’s not her issue. She quoted a “policy” of 24-48 hours for a callback but didn’t reference anywhere where this could be read she went on to admit she could have applied the add on, her manager wasn’t on a meeting or call and that there is no policy number or policy for this before sitting in silence repeating the SLA for a callback and number. After 20 minutes of waiting she told me the back office had to “fix the issue” with not being able to apply the add on despite telling me earlier I needed to upgrade and then telling me she could do it when I got frustrated. To top it off she hung up after an hour and 30 minutes but not before telling me she was doing feedback about me calling and being unhappy despite being polite throughout the call and vocalising my frustration about the policy in a calm manner. I had no issues with Vodafone’s coverage or price until today when I realised the admin cost put onto customers equates to unbothered customer service advisors who tick boxes by reading a script, asking how your day is and not caring for an answer only to stop speaking if they can’t answer a simple request or question after being caught in a lie. I will be porting out and cancelling after my holiday to a company that has UK based contact centers with employees that aren’t sitting at home communicating issues over teams causing delays and easy dismissal of complaints.
23 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hi there,
We’re sorry to hear about your experience and the frustration caused. We appreciate you sharing this feedback, as honesty and clarity are very important to us. If you’d like to raise this as an official complaint and you spoke with Teams without receiving the resolution you were seeking, you’re welcome to contact our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or vodafone.uk/3LXh2xl.
We truly appreciate your patience and hope to get this resolved for you as soon as possible.
Thanks again,
Vodafone Social Media Team
Olivia was extremely helpful and…
Olivia was extremely helpful and friendly.
21 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob helped me get a good deal on my…
Jacob helped me get a good deal on my upgrade
21 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob was great
20 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Kadie,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Thank you Antonia
20 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Edwin,
Thanks for the lovely review and fantastic support for Antonia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely fantastic service from…
Absolutely fantastic service from Olivia
Thank you for taking time to explain everything
19 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Bethany,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Sanzcia is a lovely girl really helpful…
Sanzcia is a lovely girl really helpful and freindly
18 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Geraldine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was seen by Antonia today and had a…
I was seen by Antonia today and had a good experience
17 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Philip,
Thanks for the lovely review and fantastic support for Antonia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Nuneaton
Hey John,
Thanks for the lovely review and fantastic support for Antonia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sanzcia went above and beyound super…
Sanzcia went above and beyound super service
17 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Maggie,
Thanks for the lovely review and fantastic support for Sanzcia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Antonia very pleasant and helpful
Antonia very pleasant and helpful. Explained in easy terms. Lovely lady to gave a conversation with and a fabulous atmosphere in shop
17 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Julia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jacob was great with my phone issue
16 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Nansi,
Thanks for the lovely review and fantastic support for Jacob.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sanzcia was amazing always helpful
16 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Xeno,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
jacob was very helpful getting us our…
jacob was very helpful getting us our upgrades
15 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Carol,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
My tablet broke and Emily helped me get…
My tablet broke and Emily helped me get up and running with a new one
15 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hi Mary, thank you so much for your wonderful review and the amazing support you’ve shown for Emily it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone Social Media Team
Emily has been very helpful today
Emily has been very helpful today, thank you
14 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Welcomed,polite
Welcomed,polite
Olivia,was very helpful and talked me through everything and also saved me money
13 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
It was very good great service from Sanz
11 avril 2026
Avis spontané
Réponse de Vodafone UK - Nuneaton
Hey Sharon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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