Vodafone UK - Orpington Avis 

Ethan was so helpful finding me a new phone that suited my needs, was so much easier to talk to a real person and all the staff in Vodafone Orpington are so knowledgeable and inquisitive to find you the best package personalised to the customer.

Came in with some bill queries. Edward cleared everything up and let me know how long was left on what I have out and how much I am paying. Thank you

Demi has been fantastic, very helpful will always return to be seen by Demi, Orpington is a very welcoming and friendly store

Very happy with the service in store today, Edward was extremely helpful and got me the deal I wanted! If only all customer services could be this easy!

I visited Vodafone today, as I wanted to start a new SIM only deal and move my existing phone number to Vodafone. I was served by Edward, who was very welcoming, helpful and had excellent customer service skills. He talked me through the whole process and was very clear and understanding. He made it very quick and easy :).

Perfect service from Edward. Came in to get a new SIM card and was also told about better deals to help save me some money. All done before my parking runs out and I will be back shortly to take on the new deals! 10/10 service, nothing to fault.

Booked an appointment to sort out receiving calls. Edward helped sort this issue out for us quickly and saved me money on my sim. Fantastic service

Demi helped us today and made the whole process an absolute pleasure. So helpful and informative each step of the way. With a constant smile on her face Demi is a credit to the store.

Gave us great deals and so helpful with advice and questions we were asking about deals and our phones and broadband!

Henry was helpful.he answer all the questions needed.

Henry at Vodafone Orpington branch essentially delivered a final resolution to a simply mind blowing problem. He did so through pure persistence, excellent knowledge and logical approach to cut through conflicting procedures at his own firm which could have otherwise cost me great deal of financial losses and mental anxiety.

For some reason Vodafone started reporting a default account in my name attached to an address that I had not live for 12years (despite me only been a Vodafone customer for only 3y).

The issue was I could not challenge the situation given I was not able to pass account security when I contact customer service related to that rogue account (not surprising, given I never set it up), Albeit Vodafone insisted it is my account because it carried my name. To top it off they were not letting me settle the default sum of £35 because I am not authorised on the account (this is all the while paying £100+ on other services to Vodafone). I watched with pain my credit score dropped by 350 points and without any ability to fix the issue. I was going in circles.

Thankfully, Henry got personally involved and through 3 phone calls to Vodafone contact centre (with me listening in) each lasting roughly 1hour each he managed to find somebody who can help and i ended up just paying off the rogue account overdue (just to get it off my back), and delinking that account from my profile.Henry also persisted to get the right team to remove the default entry from credit reference agency reporting.

Today when I checked I see my credit score back up by 387 points.

Henry pls take my whole hearted appreciation. Thank you very much.

H

Excellent help and service from Henry. I actually joined Vodaphone .

Edward was extremely helpful, he really helped me out, gave me some good advice about WiFi etc will definitely be back to sort out broadband.

Warm, welcoming and helpful. Very polite

Popped into the shop with a technical problem regarding my phone. Edward kindly helped me by going through different settings. Was patient, kind, made me laugh and fixed it!

Very good advice and friendly service

I visited the store today with my husband to sort a network connection issue we had with a new phone purchased online. We were helped by Ethan Hunt (fabulous name!) who managed to sort the problem out very efficiently.
He also looked at our account and managed to save money on another phone which was over and above the service expected today, I am so impressed.
I had spent nearly 4 hours trying to resolve the problem online and over the phone with various operators who failed to help sufficiently to solve the issue.
I am super thankful to Ethan, he is a credit to Vodafone Orpington. Thanks again.

We went in as a family to upgrade and start new contracts for 4 members of our family. Henry was really helpful and knowledgeable and sorted all 4 phones quickly and efficiently. Highly recommend taking a visit.

Great service from Ethan and Henry lovevy guys and very happy made the day

Edward was great at getting me a new phone and number. Explained everything and even when the systems seemed to be playing up, kept calm. Thanks!