Nathan was excellent in Oxford as was Stephen in the fraud office . I was very impressed and will recommend Vodafone enthusiastically , I think we should get more alerts such ‘Vodafone never sends t... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement3 Cornmarket Street, OX1 3EX OXFORD, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Richard, the staff member who served me today was exceedingly helpful when I went in to get advice on my iPhone. He not only sorted out my problem but did so in a kind and respectful manner. Thankyo... Voir plus
L'entreprise a répondu
We were helped by Tolos and it was a top-notch experience. We were looking to upgrade phones and he was patient, explaining everything clearly. He was calm and clear and not pushy in any way. Thank yo... Voir plus
L'entreprise a répondu
Tolis was a superstar at your Oxford branch helping us with a replacement phone after my son lost his. He was very patient, talked me through all the options and couldn’t have provided a better experi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Oxford
Écrit par l'entreprise
Coordonnées de contact
3 Cornmarket Street, OX1 3EX, OXFORD, Royaume-Uni
4,9
Excellent
241 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Tina was fantastic
Tina was fantastic. Helpful and knowledgeable and went the extra mile.
9 septembre 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hello, Mandy,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The best adviser ever very patient and…
The best adviser ever very patient and calm and very good service thank you Gisa
10 septembre 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Enver. Thank you for your review for Gisa. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tina was fantastic!
Tina was fantastic. Super helpful, knowledgeable and sensitive to the specific reasons for this purchase. Set everything up for us and was really clear and personable in her communication. Highly recommended.
7 septembre 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi. Thank you for your glowing review for Tina. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paul was friendly & very helpful
Paul was friendly & very helpful. He gave great advice and deals:)
7 septembre 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Lauren.
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Oxford
Hi Richard,
Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Tina.
If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.
Thanks,
The Vodafone Social Media Team
Well informed and polite service from…
Well informed and polite service from Dan at Vodaphone Oxford
27 août 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi John,
Thanks for the great feedback for Dan, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Gisa was very helpful and is advising…
Gisa was very helpful and is advising the best packages,very patient and friendly.
19 août 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Edison. Thank you for your review for Gisa. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tina was excellent!!
Tina was excellent!!! I came in for a contract and she saved me hundreds of pounds on a phone. Thank you for your help I really appreciate it :)
8 août 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Benjamin
It's great to see you had such a positive experience with Tina. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Réponse de Vodafone UK - Oxford
Hi Elizabeth, thanks for your feedback for Paul. It's great to see they were so helpful.
Thanks, The Vodafone Social Media Team
Catalin for employee of the month!
Catalin in Vodafone Oxford sorted out a really tricky issue with my Samsung phone yesterday. It was a problem that neither he nor the assistant manager had come across before but he was determined to get it sorted. For sheer persistence, communication skills and technical knowledge, this guy deserves some recognition from Head Office. I honestly thought that the only hope was a Factory Reset but Catalin saved a very stressed customer. Many thanks 👍
20 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hey Rebecca
Thanks for letting us know what an amazing job Catalin did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Tina is a real professional.
Tina is a real professional. She knows exactly what she's talking about. She knows everything down to the last detail and is very helpful. She finished very fast transactions in the blink of an eye. She found a practical solution to my problem with E&E. I trust her very much. Thank you Tina. You are the best
18 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
Tolis was excellent
Tolis was excellent. He explained everything, was very pleasant and had a lot of patience. I hope I get him every time I go into Vodafone in Oxford.
19 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hey ,
Thanks for the lovely review and fantastic support for Tolis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q
Thanks again,
Vodafone Social Media Team
The experience was excellent throughout…
The experience was excellent throughout the customer journey, ☺️. Shout out to Paul, who remembered that age is a protected characteristics and sorted everything with humour and skill! Thx.
15 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Eluned,
Thanks for sharing this great feedback with us!
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Outstandingly Brilliant Staff & GREAT OUTCOME
Yesterday, Catalin @ the Oxford Vodafone Store, handled my problem/ requests professionally; with friendly courtesy, good nature & an outstanding outcome for me! INCREDIBLE CUSTOMER SERVICE meeted out with human kindness...which can be a rare thing to be on the end of in corporate buisness!
I should explain that I don't know Catalin or have any vested interests in leaving this review- just gratitude for the quality of this guys assistance and a very satisfying outcome.
Catalin employed a healthy relaxed demeanor; demonstrating great tech skills to work around several difficult/challenging issues. He made the credit check & purchase options easy, clear and understandable so that I was well aware of commitments in contracts.
I loved the fact that Catalin proved the immense asset He actually is to Vodafone ( & the promotion- nurturing/ & professional recognition he definitely deserves as staff like this are a company's considerable asset) by his timely clarifications & explanations in real non technical language -of terms & conditions and device expansions etc...
It was a stressful situation I was facing yet through Character, great customer observations and the willingness to go the extra mile made it a great day instead of serious real life implications.
If Catalin is what Vodafone model themselves on I will continue to stay with them for many years to come.
Thank You Catalin for a lasting contribution to my choices & reason to stay with Vodafone.
What a stellar individual and highly valuable employee Catalin is to Vodafone... failure to invest in this guy will speak volumes about what this company stands for & whether it's long term plans are heading in the right kind of direction.
My thanks to Catalin and my praise to Vodafone if they go the extra mile for someone who at the cutting edge does that for them!
signed Mr. CASSIDY
12 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Paul. WOW! Thank you for your glowing review for Catalin. It's always lovely to read such FANTASTIC feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again for taking the time to write your review Paul,
Vodafone Social Media Team
Tina at the Corn Market branch in…
Tina at the Corn Market branch in Oxford offered an excellent service beyond my expectations.
6 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hello, Anne,
Thanks for taking the time to leave a review. It's great to hear that you received an excelled service from Tina while in our Corn Market branch.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks, Vodafone Social Media Team
Tills in Oxford was a star
I wanted an adjustment to my plan and went to the Oxford city shop.
Tilos attended to me. He was brilliant. He went out of his way to sort my issue and did it in a friendly and professional way. Thank you Tilos.
4 juillet 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Laurel,
It's lovely to see you had such a positive experience with Tilos. This is absolutely what we aim for! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Brilliant service. Oxford Vodafone shop
I am going on holiday tomorrow but I still need to run my business while I’m away on a tour for 3weeks. I am with Vodafone via an agent company who failed to help after being on the phone to them for about 5 hours across the day yesterday. I was desperate and upset when I walked into the Oxford Vodafone shop today and Jomir could see I was upset about my phone. “Don’t worry” he said, and fixed my problem in a few minutes! He was very calm, professional, friendly and jolly. An absolute genius as far as I’m concerned! Jomir said Tina assisted him too. Tina was friendly and professional too. They were both brilliant. Thank you so much Jomir especially and Tina. Wonderful service. I am so very grateful. Thank you so very much.
22 juin 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Sue. Thank you for your review for both Jomir and Tina. Minus your experience prior to visiting the store, It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex showed patience and addressed each…
Alex showed patience and addressed each problem or needed information step by step so I could take it in and understand. A quality rare in the tech world !
14 juin 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Christine,
Thanks for sharing this 5 star feedback with us, we're delighted you had a great experience.
If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Alex is my super 🌟 Thank you, Alex!
I am extremely pleased by the service provided by Alex. I visited your store three times and used you call centre other three times in last two weeks with no success for my query.
Alex was extremely kind, positive, helpful and efficient.
Thank you, Alex!
10 juin 2024
Avis spontané
Réponse de Vodafone UK - Oxford
Hi Krasimir. Thank you for your review for Alex. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
Friendly, helpful and knowledgeable staff. The whole process of getting new a phone was quick and simple, And everything was explained clearly and in plain English.
28 mai 2024
Avis spontané
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