Really great service from Chloe. She was so patient and helpful with my dad, taking the time to explain everything and even helping him set up his new phone and his migration from three She made the w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement33 Pride Hill, SY1 1DP Shrewsbury, GB
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Lisez les avis des autres
Chloe- Very professional and friendly, nothing was too much trouble. Sorted out my upgrade with no problems
L'entreprise a répondu
I dealt with Chloe this morning who couldn't have been more helpful or friendly. She talked me through everything and it was customer service at it's best. Thank you.
L'entreprise a répondu
Went into store to talk as needed help regarding roaming for an upcoming holiday! Was served by the helpful Ed, who even got me a better deal on my sim deal than what I was currently paying! Great se... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Shrewsbury
Écrit par l'entreprise
Coordonnées de contact
33 Pride Hill, SY1 1DP, Shrewsbury, Royaume-Uni
4,9
Excellent
191 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
New Phone and Jack's help
The assistant Jack took his time to make sure i understood everything. Bubbly and very pleasent to talk to. Lovely customer service
3 novembre 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hey Janis,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jack is 5 stars
Not particularly tech savy but Jack explained everything clearly for me. He was excellent
9 octobre 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hey Mark,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jack the super man
Popped into the store and the assistant Jack was ever so helpful. Took out a new contract and moved all of my stuff over. Very kind and helpful.
6 octobre 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi Lara-Jane. Thank you for your review for Jack. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was tremendous
Jack was tremendous, discussed what they offered and what I needed, very polite and understanding, great asset to the company
2 septembre 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Very friendly and knowledgeable
Very friendly and knowledgeable sales assistant Charlotte who, after ascertaining our requirements, gave us a number of options within our price range. She fully explained the pros and cons of each and even arranged for our number to be ported from our previous supplier. Super service.
31 août 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi David. Thank you for your review for Charlotte. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgrade
Charlotte couldn't have been more helpful assisting me with my upgrade. Knowledgeable, attentive and patient, she helped me select the phone that was right for me (on a very competitive tariff) and transferred everything across from my old phone. Very efficient and a pleasure to deal with. Thank you.
Returned the following day with a small technical issue and this time Jack was extremely helpful too.
24 août 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi Julian. Thank you for your glowing 5-star review for Charlotte. It's always lovely to read such amazing feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Store manager brilliant
Had a massive issue with over the phone - store manager Jonny spent his time dealing with the issue after getting the phone put down on my several times! Resolved the issue with jonny could not recommend the stores service more
21 août 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hey John,
Thanks for the lovely review and fantastic support for Jonny.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Jack talked me through all my options &…
Jack talked me through all my options & phone choices to suit my budget
Highly recommended
Excellent service
7 août 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi Karen,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.
Thanks,
Vodafone Social Media Team
Delighted with the service
Wanting to terminate my Vodafone as zero reception where I now live I called in Shrewsbury shop .Jack could not have been more helpful . He could have told me to do it on line but he did the whole thing for me and nothing was too much trouble . Extraordinary service , thank you so much Jack.
24 juillet 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi Jacqueline,
This is such an amazing review for Jack. Thanks for sharing your kind words and feedback.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Jack the gentleman that helped me
Jack the gentleman that helped me today was extremely friendly and helpful. The man seemed to be doing several jobs at the same time, wonderful multi-tasking.
24 juillet 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi Martyn,
This is lovely feedback for Jack. Thanks for your kind words and taking your time to share the experience
We're always here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Réponse de Vodafone UK - Shrewsbury
Hey Mel,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
upgraded my broadband to get a better…
upgraded my broadband to get a better price, jack and jenny always look after me
19 juillet 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi Scott. Thank you for your review for both Jack and Jenny. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unhappy
Came in for an iPhone upgrade and Jack was tremendous, a wonderful asset to the company.
Will have to take back the phone.
Not everything was transferred from my android phone to the I phone.
Not happy about having to reset all the passwords on the apps.
Expected it all to be done payed for it and expected to turn on New phone and be exactly as old phone.
5 mai 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Exactly what I wanted!
As my recently price hiked SIM only EE contracts had just expired I decided to go to Shrewsbury looking for a better deal. I visited O2 and found them to be less than satisfactory; they weren’t particularly interested and offered me a worst deal than EE! Then I visited the EE shop and although they were friendly they could not help me. They suggested I call their customer services!
Next stop Vodafone. I was attended by Jonathan who listened to exactly what contracts I wanted for my partner and I. He carefully explained various options to me and it was easy to make my choice. He is extremely knowledgeable, patient and seems determined to do his best for the customer. Everything was explained clearly and transparently. He guided me through the change over and what I needed from EE whilst I rang them. He set everything up while I waited. I am amazed at the quality of service especially for a modest price contract. This was a thoroughly positive experience by a staff member who is a credit to Vodafone. I left the shop with a great feeling of knowing I had made the right choice.
2 mai 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi David. Thank you for your glowing 5-star review for Johnathan. It's always lovely to read such amazing feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Jack was "out of the top drawer!" Very…
Jack was "out of the top drawer!" Very knowledgeable, & a gentleman to work with
1 avril 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi William. Thank you for your review for Jack. It's always lovely to read such amazing feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Shrewsbury
Hi Rachel, thanks for your fab feedback for Jack.
All the best,
The Vodafone Social Media Team
Charlotte review
Charlotte was extremely helpful in upgrading my new phone and package. Super helpful with all questions I asked. Very professional and knew her information. 10/10 recommend!
24 avril 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hey Emily,
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Jack was very professional
Jack was very professional, knowledgeable and met our needs. He was ablely supported by other staff to deal with acouple of technical questions I had. We had an excellent experience
22 avril 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hi there,
Thank you for taking the time to leave your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Jonny / Jonathan was amazing
Jonny / Jonathan was amazing
Professional, patient, knowledgeable and completely understanding and very helpful
Sold 2 phones to me and my husband
17 avril 2023
Avis spontané
Réponse de Vodafone UK - Shrewsbury
Hey Julie,
Thanks for taking the time to let us know what an amazing job Jonny did with your upgrades!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
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