Had a really good experience at the Vodafone store in Swansea. Scott was brilliant and took the time to actually understand what I needed instead of just trying to sell me something. He helped me fi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement4 Union Street, SA1 3EE Swansea, GB
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Lisez les avis des autres
If I could give Sophie at the Swansea city branch 6 stars I would. The young lady was paitent knowledgeable polite and professional . . Sophie was a pleasant pleasure to deal with .
L'entreprise a répondu
Very helpful, Katie guided us to a product that was more suitable than our original query and more value for money too! Product was for my daughter and Katie was very interactive and friendly. Thanks... Voir plus
L'entreprise a répondu
Went into the Swansea Vodafone store with my mum who is a dinosaur when it comes to tech. We spoke to Ryan who really took the time to help my mum. He wasn't pushy, explained everything in a way that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Swansea
Écrit par l'entreprise
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Coordonnées de contact
4 Union Street, SA1 3EE, Swansea, Royaume-Uni
4,9
Excellent
262 avis
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Les gens ont aussi consulté
Fantastic customer service by Katie
Fantastic customer service by Katie. Sorted both our daughter on a new contract and upgraded our existing contract. ⭐️
11 octobre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Excellent service from Gary
Excellent service from Gary. He could not have been more helpful. Very efficient and pleasant. I can not fault the service I have received and recommend wholeheartedly.
8 octobre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Katie was amazing as always definitely…
Katie was amazing as always definitely deserves loads of recognition!!! She a star!
6 octobre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Dan,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Katie from Swansea
Katie from Swansea, fantastic, speedy efficient and very personable
4 octobre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Bender,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service! Walked into the Swansea store looking for a deal on a new phone. Spoke to one of the guys working there, Rowan, who was brilliant from start to finish! Very professional, friendly and knowledgable! Easy to talk to and got a sale agreed in minutes! Highly recommend!!
15 septembre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Josh in the Swansea store was amazing…
Josh in the Swansea store was amazing and really helped me with my contract, he was easy to talk to and give me different options.
6 septembre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
We're glad you enjoyed your experience. It's great to know that our team member was helpful. Thank you for your positive feedback!
Thanks,
Vodafone Social Media Team
Vodafone avoid please avoid
have recently had letters from Vodafone saying that I have a device plan with them and they even took money from my account as a direct debit. I was previously with them years ago and left. When I contacted them the device plan no don’t exist and there was no account in my name with them. After investigating they said it was their error and the matter was closed. Since then I keep getting threatening letters saying I ow money and they will report me and pass on my details to a debt collector agency. Since then after numerous attempts and telephone conversations they emailed me and said them matter was resolved and there is no account or outstanding money owing.
Today 04/09/2025 I have received a letter saying that my details have been passed onto a debt collector agency where if I don’t pay the outstanding balance this will be passed onto to my credit report and a default will put against my name.
I feel utterly disgusted and disappointed I honestly thought this was resolved. Vodafone I am taking this matter further
Been in touch with this debt collection agency ZINC credit management my details are now with them and they want funds from me when I don’t ow any and if not payed this will go against me I really 🤔 feel like despite all the evidence I have Vodafone still insist on not resolving the issue issues I will have no option but to contract the financial ombudsman
5 septembre 2025
Avis spontané
Réponse de Vodafone UK - Swansea
We value your feedback. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you would like this to be raised as an official complaint, and you have already spoken to the Teams but not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Vodafone Social Media Team
Réponse de Vodafone UK - Swansea
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Thank you Josh and good luck!
Josh helped us out so much today. His knowledge and friendliness were the best. Thank you!
29 août 2025
Avis spontané
Réponse de Vodafone UK - Swansea
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Extremely helpful and polite staff
I came into the Swansea Vodafone shop and Josh and Maddie were SO helpful to both myself and my Mum. We bought 2 new contracts and had 2 new phones. Not only did Josh and Maddie help us choose the best phone for us and sort out the transfer of all our data, they helped both of us to sign in (and change passwords where needed) to our apps/emails on our new phones.
19 août 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Kathryn,
Thanks for the lovely review and fantastic support for Josh and Maddie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie is awesome
Came in to Vodafone Swansea to sort an upgrade and do a number transfer, which is always a complicated procedure.
Katie from the team was fantastically helpful, guided us through the whole process smoothly and got us sorted out with minimal fuss. An absolute star and even saved us a bit of money on our broadband!
16 août 2025
Avis spontané
Réponse de Vodafone UK - Swansea
We're happy to hear that your upgrade and number transfer went smoothly. It's great to know that a team member provided fantastic help and even saved you money. Thank you for your positive feedback!
Vodafone Social Media Team
Lovely service from Joshua providing…
Lovely service from Joshua providing many discounts.
22 juillet 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Sarah
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was so helpful outstanding with…
Katie was so helpful outstanding with setting up my new phone, I think Katie should be put forward to a pay raise and employee of the month 😀
26 juillet 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Elizabeth,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was super helpful…
Katie was super helpful and made life getting a new phone easy
26 juillet 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Andrew,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was very helpful
Katie was very helpful, made me feel at ease , got me a great deal. Great comunication skills. 5* rating , deserve a payrise
21 juillet 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Leon,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thanks to Katie for providing such a…
Thanks to Katie for providing such a professional and friendly service. Walked out with a new phone saved me money!
14 juillet 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey Olivia,
Thanks for the lovely review and fantastic support for Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I am blown away with the help Josh gave…
I am blown away with the help Josh gave me as a nervous 78 year young. Will highly recommend Vodaphone Swansea to everyone who asks. A big WELL DONE!
14 juillet 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hey there,
Thanks for the lovely review and fantastic support for Josh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katy served me and was excellent, night and day between EE staff and service
Happy friendly face, understood what I wanted and could confirm my fears of being stuck behind a CGNAT can be circumnavigated, they also will be better standard of service, especially since they are buying out three
21 juin 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hi Briony. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Always helpful and friendly staff
Always helpful and friendly staff. Would not go anywhere else. Excellent customer service!
6 juin 2025
Avis spontané
Réponse de Vodafone UK - Swansea
Hi, we are pleased to hear about your fantastic experience. It's great to hear our representatives were helpful and delivered an excellent service. Thank you for your 5 star feedback.
Thanks,
Vodafone Social Media Team
Réponse de Vodafone UK - Swansea
Hey Lionel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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