Had a small issue with my mobile,usually called into my local Abergavenny store but since closed,as nearest store is now Merthyr Tydfil.I really don't like this store after 2 very poor experiences. Wi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement22 Union Street, TQ2 5PW Torquay, GB
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Lisez les avis des autres
Che made my entire week ! He found me the best deal I could possibly imagine ! I cannot recommend che and the Vodafone Torquay branch enough. They assisted me beyond the call of duty while spor... Voir plus
L'entreprise a répondu
Bethany was great with helping us to decide on which sim plan we needed and didn’t rush us! It is a nice relaxed environment and a lovely team to talk to, we will definitely be back again, as we have... Voir plus
L'entreprise a répondu
Great store with friendly people working inside. I was served by Bethany who helped me save £10 on my monthly bill with a new contract. She was very helpful and understanding when we were talking. I a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opérateur de réseau mobile
- aussi dans
- Entreprise de télécommunications
- Fournisseur de connexion internet
- Magasin de téléphonie mobile
- Service internet et téléphone
À propos de Vodafone UK - Torquay
Écrit par l'entreprise
Coordonnées de contact
22 Union Street, TQ2 5PW, Torquay, Royaume-Uni
4,9
Excellent
275 avis
Aucun historique récent de demande d’avis
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Agents giving inconsistent and contradicting information
Further to my previous review, which was very good, after an appalling and bordering abusive experience with ee and BT, I am hoping Vodafone will be more fair and consistent. The gentleman at the local Vodafone shop here in Torquay insists that I couldn't transfer my number from an EE SIM contract to Vodafone PAYG. I told him that customer services on the phone told me I could, but he insisted I couldn't. So I went in to Vodafone SIM contract to keep my own number.
However, I've been told by two other customer service agents, with Vodafone, that actually what he said was incorrect and therefore misleading, and he further told me that there's nothing wrong with phone companies, it's just that certain individuals working for them are ruthless trying to make money for themselves no matter what
As I'm in the 14 days cooling off part, I am very seriously considering swapping again to another provider, so I can go on PAYG , which is what I wanted anyway, and i an totally fed up with mobile phone agents being inconsistent and trying to sell me things i dont want or need.
Further to my review,I see Vodafone have replied but as I'm not on face book I cannot take them up on their offer. Seems a little odd to have to use Facebook just to get some clarity from such a large company.
3 janvier 2024
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Kris. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of receiving the required help and support when needed, especially when switching from providers. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.
If you need any help or would like us to look into anything further, please come and chat to us over on:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Very helpful and was very clear
7 janvier 2024
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Sarah. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly & efficient
Very easy, everything was explained and all my choices were given clearly.
Very friendly & efficient service.
6 janvier 2024
Avis spontané
Réponse de Vodafone UK - Torquay
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Salesman Che
Experience was amazing today,upgrading my phone,was served by Che who transfered my old data to new phone and has been brilliant
4 janvier 2024
Avis spontané
Réponse de Vodafone UK - Torquay
Hey Julia,
Thanks for letting us know what an amazing job Che did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Che made my entire week
Che made my entire week !
He found me the best deal I could possibly imagine !
I cannot recommend che and the Vodafone Torquay branch enough.
They assisted me beyond the call of duty while sporting phenomenal Christmas jumpers, they made me the shopping experience a great pleasure.
Che deserves a pay rise and a fat Christmas bonus.
17 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Lily,
It's lovely to see you had such a positive experience with Che. This is absolutely what we aim for! If you ever need help with anything at all, please come and chat to us over on Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team
Upgrade SIM only plan
Called in to upgrade my SIM only plan and Dom the assistant store manager was extremely helpful, outlined all the available option and provided me with the detail to choose the plan that was right for me.
16 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Dafydd,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Adam was helpful and knowledgeable
16 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi David,
Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
This lady was so helpful and made the…
This lady was so helpful and made the customer feel special
14 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi there,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Beth at the Torquay store was very…
Beth at the Torquay store was very helpful and friendly looked at extra options for us to save us money and give us the best option.
14 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Georg,
It's great to hear about your recent experience, thank you for taking the time to review and share this feedback for Beth.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Sorted everything in one go
Sorted everything in one go, amazing service given by Adam
13 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hey Kim,
Thanks for the lovely review and fantastic support for Adam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Beth has been amazing and gave us so…
Beth has been amazing and gave us so many options. We got the best option for my dad who is 88 ! Thanks so much Beth. We will be recommending you to our friends and family
10 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Lizzie,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Dom made renewing my contract easy and…
Dom made renewing my contract easy and was polite and professional throughout. Made the experience seem less. Cheers mate!!
9 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hey Ollie,
Thanks for the lovely review and fantastic support for Dom.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
What a legend
What a legend! Efficient, friendly and very helpful. Knew his stuff too!
9 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hey Amy,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very friendly
7 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hey Annette,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Adam is very helpful.
Adam is very nice, helpful and knowledgeable. Thank you very much.
1 décembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hey Cris,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Very helpful Sales Advisor
Very helpful Sales Advisor. Explained things clearly to me in a friendly manner.
His name is Che in the Torquay branch.
9 novembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Nick. Thank you for your review for Che. It's always lovely to read such fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful and great customer…
Very helpful and great customer service. Cheers Lewis!
9 novembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Connor. Thank you for your review for Lewis. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Adam has been amazing
Adam has been amazing. Nothing was an issue very engaging and professional
9 novembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Hi Mike. Thank you for your review for Adam. It's always nice to read fab feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly staff
4 novembre 2023
Avis spontané
Réponse de Vodafone UK - Torquay
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
Réponse de Vodafone UK - Torquay
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
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