Volksmaster Avis 

Booked it in for a EGR check under my warranty. When I asked if this would be just going onto an OBD sensor as I have already had this done and Identified the fault with Stoneacre as a EGR and sensor fault. They said no its £60 for a couple of hours diagnosis. They called me to say its done and when I asked it was on a OBD with the same details I already knew about. They then wanted me to leave it with the for another 3 hour diagnostic so they wanted more money off me. So I have paid £60 for a piece of paper which was not supposed to be done. When I spoke to the manager he said he will contact customer services to check the call log to see if I had said about on the phone about the OBD and did not want it done this way.

Spoke to Adam over at customer service but be aware you are wasting your time with this one. Got the call logs which clearly state I asked if it is going onto a OBD which I don't want and they say no its for a couple of hours diagnostic. Now is reply was slightly abusive saying maybe I shouldn't interrupt on my call when I'm having a conversation on the phone to the lady booking my car in. I was asking question which customers do before they purchase a product. Yes this is correct and YES I do have the email for proof of this with the transcript of the conversation. And while trying to sort this out this is the reply from Adam from customer services

Please be advised that this represents our final position regarding this
matter. We have thoroughly reviewed all aspects of this case, and our
decision is now absolute. Consequently, we will not be entering into any
further discussion or correspondence on this subject.

Now taken my car to another garage who are experts and know what they are doing, who are sorting the fault out without any poor service or wasting my money.
AVOID THIS PLACE AND SAVE YOUR MONEY BEFORE BEING RIPPED OFF
J Clayton
IN RESPONSE TO THERE REPLY,
I am happy for anyone who requests to see the evidence of the transcripts and see what this poor service and garage is up to. I am more than happy to email any person who is thinking of using this service

As usual Steve and the staff at Bury Branch offer expert and friendly service. I can't recommend them highly enough. Keep up the high standard and I will keep coming back.

Great staff and communication had two injectors fitted in my Q7 car runs brilliantly again now couldn’t rate the staff high enough even found me a courtesy car at very short notice will be using these guys for my Car from now on

Heywood branch-Professional approach attention to detail polite staff .Competitive pricing .

My car hasn't felt right since I first took this into Volksmaster. I went into this garage for the first time in mid March 2026 for a gearbox oil change. They put it on the ramp and said they found a little hair crack on the sump which they then said, they can't carry out the work if it has this crack in the sump. They then gave me a quote for a total of £1,00.96p. The work they did was the gearbox sump, gearbox service and a 4 wheel alignment. Fair enough, I paid for it to be done on the 23rd March. I didn't notice a difference in the drive and to be honest if anything it felt more clunky.
A week later when accelerating, the car was vibrating badly from 3rd gear to the upper gears. This was an on and off occurrence, sometimes it would and sometimes it wouldn't. I thought well if they've done a 4 wheel alignment then maybe it would need new tyres and balancing. I bought new tyres 2 months later and was still getting this vibration when accelerating. That's when I rang back up Volkmaster and told them the issue. They said bring it in for them to do an inspection which cost me £105. After the inspection, Nick told me he was certain that the vibration was coming from the engine mounts and he advised me to get them replaced as soon as possible whether it's from us or another garage. He gave me a quote for £1,277. I did have a think about it as this was another sting for me and only the second visit back. He did say that they're maybe some parts that we don't need which will bring the price down to £1.027.17. Around a week later I rang them up and said let's do the job. So on the 9th July I brought my car in at 12pm like they said. I then get a call around 5pm the same day saying that one of the parts from Audi looks to have already been used or second hand and will have to keep your car in overnight for them to bring a new part in the morning for it to be fitted to the vehicle. Ok no problem. The day later I ring up at 12pm asking is my vehicle ready. They said there just finishing it off and should be done in the next 15 minutes, so I got a friend to take me there. My car looked like it was ready and I got asked would you like to have it valeted and washed. I said yes at the time but there was a really big que an may take an hour, I said it's okay just leave it then.
So my car was done and was all smiles and the parts I didn't need got took of the bill which was now £1.027.17. I even asked them for an aircon refill which Nick said £111. I said wow that's dear, he then changed the price down to £78 and even that's pricey for a refill but it needed doing. I left Volkmaster around 2:30pm and soon as I got up to the bypass in Oldham to give it a stretch I heard a rattle from the left passenger side thinking what the... I was quite annoyed and I couldn't turn back as the traffic was hammered and had to pick my little girl up from from school at 3pm. I rang them when I got home to let them know about it. The car is going back in the garage this Monday 13th July. And apart from all that the car is still vibrating! so now you can imagine how I feel.
Now looking back at the Quality Control Sheets from the first visit and second:
Even though the box has been ticked I honestly don't think they have test drove the vehicle after the work got carried out otherwise they would have heard the rattling and defiantly felt the vibrations on the steering wheel and under the bonnet when driving. So like I said, my car hasn't been right since the first time I visited this garage after the gearbox oil sump replacement and supposedly the 4 wheel alignment. I'm hoping this Monday they can fix this issue but I don't think I could take my car back here again, as of now my trust and dependence on Volksmaster is very low. And I'm sorry but that's how I feel with you guys at the minute. Hoping it can get resolved. I'm not hear to slag anyone off or give bad reviews but I'm being honest with my experience I've had with Volksmaster and Audi Parts. The staff are friendly and good to talk to and that's the reason I'm giving 2 stars. They may have replaced the parts needed but has everything been put back at the right torque and parts correctly positioned, I do don't know but it does not feel the same since bringing it in the first time.

What a service, booked to have repairs done after having my MOT and service at another garage. Chose to come to Volksmaster as the garage where I had my MOT and service done made recommendations for repairs that clearly weren’t needed so wanted a reliable garage to do the repairs. It is safe to say they didn’t let me down, all repairs done the same day and my car was given back to me in mint condition (it was cleaned inside and out and was sparkling, thank you) they kept me updated, friendly staff and to top it off there was little gift of a bottle of water and air freshener in a cute bag left for me. Thank you again Heywood branch

So professional and genuine! Came in for a full service & MOT and they went the extra mile, got my car back nice and clean. Lovely service and staff and great price. Would 100% recommend

Just had an interim service and MOT at the Ashton Road (Oldham) branch. I really like that they send a video showing the inspection and outline any issues.
The communication is great they keep you fully informed throughout. Will continue to use them.

I honestly cannot fault the service, from the first phone call the handing back of my key. Big mention to Steve, who looked at my car and a great customer service,
I would highly recommend.

I took my car with a 'oil level too high' warning indicator on, so I was booked in at 8am to plug in to the diagnostic computer. I thought I could wait with it since I it was a diagnostic, but I was told it might be a few hours until it could be checked, so paid £12 in a taxi to get home, on getting out of the taxi they rang saying they couldn't find anything wrong, but drained a little oil out of the engine. Picking the car up I was told to run it on the motorway because there was an advisor about the DPF. Driving off from the garage I noticed that the oil light was still on and after a 30 minute drive on the motorway it's still on, so they've done nothing for £105 + £12 in an unnecessary taxi.👎

Wouldn't have made a fuss about this but you have asked me to make a review so here it is.
Golf GTI booked in for a DSG oil and filter service. Gear box oil replaced.
On driving home i noticed both cables had been disconnected from the front dash cam, but NOT reconnected. On stopping the car to reconnect the cables i noticed that the rear mirror was loose which i assume had been knocked off its mounting seat when the dash cam which is tight upto the mirror housing.
So the question i ask is, if you have nothing to hide, why do you disconnect the dashcam and, the DSG oil service is replacement of oil AND filter.

I booked in for quite a lot of work which had to be done over 2, appointments and all done to professional standards and always contacted me with the progress.

Transparent service and regular communication, coupled with good advice. I trust Volksmaster Oldham totally and travel a long way to get my van serviced and MOT'd there.

Booked our Mercedes A220 in for a full service at Volksmaster HEYWOOD.
Professional thorough and friendly service all round from their staff .. reasonable prices and a complimentary car wash to finish the job. Couldn’t recommend this garage more highly!
Mike and Lynne.

Had a big repair done of these guys and girls professional people was happy to help me .had no problem since thanx so much to the team in heywood

Recently started using the Volksmaster car and van centre as my Crafter has come out of warranty but I still wanted to use someone who knows the van.
I’ve been really happy with the service I’ve had and the staff there are friendly and do their best to get you back on the road as soon as possible without the high main dealer charges. I’ll be using them all the time moving forward.

Company kept me up to date with issues with my car. Sent a video of issues that needed immediate attention and any advisory that needed some attention. Picked up car after issues had been sorted and my car was clean inside and out.
Although not the cheapest they are definately the best on customer service

Great service, fast and reliable, good work at great rates, very friendly staff and helpful, would highly recommend, you can put trust in them to do a good job 👍🏽

Great service at Heywood branch. Post video of checks on your car was a welcome surprise and very innovative.

The service at Volksmaster Ashton Road Oldham branch is of high standards.

The staff are friendly and kept me up to date with a detailed video while I was getting a full service for my car and MOT.