Volksmaster Avis 

I took my Citroën C5 to Volksmaster Heywood for new tyres and tracking. Straight away Volksmaster Heywood inspires confidence. The yard is clean, tidy and well organised. The roller shutter doors for the workshop were open and the shop was equally tidy. I checked in at the reception and was greeted with a good morning and a smile from the receptionist who booked my car in.
When the work was completed I received a call to go and pick my car up and was informed that my brake disks were not in the best condition, which I was aware of, but good of them to tell me. One of my wheel centers did one on the test drive and straight away the great staff at Volksmaster ordered a replacement.
It really is refreshing to find a well run and professional vehicle workshop. I will definitely be using Volksmaster again and will recommend Volksmaster to friends and family.

The whole process for my car service was fast inexpensive and a very smooth appointments. Thank you Nick for the amazing service

I recently had the gearbox serviced on my VW Touran at Volkmaster, and I’m very pleased with the experience.

Their customer service was outstanding. Kate and Jordan were welcoming, friendly and professional, and they explained everything clearly. The car was properly diagnosed, the service information was updated on the VW portal, and they also identified some potential work that may need to be carried out in the future, with no pressure.

The complimentary car wash and goody bag were a really nice touch as well.

Excellent service from start to finish. I felt my car was in very capable hands and would definitely recommend Volkmaster to other VAG Group ,Mercedes and BMW owners. Thank you to the whole team!

They are friendly,professional, efficient and competitive. They also provide a free collection and return service, including a quick wash and vac of your can when serviced. 5Stars.

I have used Volksmaster Oldham van centre a few times now, most recently for a faulty wheel bearing on my VW Golf. The service and communication I received from Zak and Jakk to resolve and diagnose the problem and then fix it was superb. Highly recommend this garage, your car is in safe hands. Cheers guys!

Required dipping mirror on reverse investigation for not working. Sadly reported as needing a next and deeper stage investigation - $$ and possibly $$$$. And yes, I fully understand the initial £105 charge. HOWEVER…. the nano-technicians that were left in the system have beavered away overnight and have fixed the issue; it’s now dipping as designed. Happy days… for now. 5 stars even without the fix.

Excellent service
Great communication
Well recommend 👌

Great service and engineer job video. Top class staff.

Lovely and helpful service. Took my audi here. Thank you.

I’m extremely disappointed in the service Iv received and it has left my quite angry, upset and feeling like Iv been ripped off.
My car was also returned with old engine parts left in the engine bay, oily hand prints on the bonnet, old and oily engine parts just dumped in the boot with the engine cover causing the top of the engine to be full of water when I got home from Holliday. Something that well know to cause injector failure.

I took my 2011 seat Leon FR in for 2 separate issues one regarding the gearbox and the other was a fault making the car go into limp mode.

The cost of identifying these issues were £100 per issue. So at that price you would expect top class service and to be sure they had got to the bottom of the issues. The gear box was correctly identified and repaired with no problems. After this it all went down hill.

The limp mode issue I was told could be potentially the N75 valve or the turbo potentially but I was told a N75 valve would possibly fix it. I authorised this work and was later told this didn’t fix it as the actuator was the problem and “we can’t get parts as they aren’t manufactured” I was then told I needed a turbo at £2000 fitted. As the car is only worth around £3000 I declined the work.

Despite them “not being manufactured” I ordered a new turbo actuator from dark side performance for £150, a reputable and well known performance Diesel Company.

I was even more shocked when I took the car to another Garrage and was succinct told the turbo actuator was fine and this wasn’t the issue. How can you charge £100 and not even diagnose the issue!! I paid £600 all in for this service I’m frankly extremely angry!!

If volksmaster would like to initiate a dialogue and try to make things right, I would be more than happy to speak to them. As of now frankly I find the way I was treated disgusting and down right disrespectful. I would also like to know the steps they took to identify the actuator was bad as I find it hard to believe they correctly tested components and came to this conclusion.

UPDATE

Iv waited a few months to confirm my £200 fix definitely has worked and it has!!

after feeling very ripped off volksmaster contacted me the Monday after I left the review to see how they could “make things right” ie get the review taken down. They refused to refund the £100 diag fee which I argued they didn’t correctly diagnose. All Iv done is put an honest account of what happened. I’m no expert when it comes to cars but im definitely an enthusiast who understands how things work.

Iv taken the car to a real specialist. I was told the n75 valve wasn’t getting the correct vac pressure something volksmaster obviously didn’t check.
Turned out a vac line on top of the engine had rubbed through just enough to reduce the vac pressure.

I had the line changed and the car started to run better but it wasn’t 100% fixed. The garage then recommended a turbo cleaner that you spray into the intake. His thought were that because the car hadn’t been running right the turbo had got a little choked up. So I ran the turbo cleaner and after a few hard drives the turbo was happy again.

So in conclusion volksmaster poor diag was £2000 for a new turbo. Here’s what p*****ed me off the most the turbo wouldn’t have even fixed the issue due to the vac leak.

Iv taken to a real specialist and had it fixed for £200

Don’t take your car here unless you’re ready to get ripped off by people who don’t have a clue.

Good overall service, Nicola at reception was very helpful and kept me updated on my vehicle until my repairs/service was completed, I will be a returning customer

Excellent from start to finish. We received a qoute for our damaged car door within 24hrs. We were kept informed of the work and timescales and when picking up the car it is like brand new. A top quality job at a great price. The staff were very friendly and helpful.10/10.

Excellent,prompt,friendly service as usual.
This time annual MOT visit

Best garage in Heywood . Very friendly polite and helpful staff . Would highly recommend. Thank you

Very fast and professional turn around from a coolant system pressure test to the installation of the new water pump. The staff are friendly and happy to help. I will definately be coming back when i need repairs in the future.

During a recent car service for my VW Golf at another provider I was informed that I needed some work done by a VW specialist and was pointed in the direction of VolksMaster Oldham.

Bringing it in for that work and a full service & MOT, Jakk was the service advisor who got me booked in smoothly, and swiftly took care of any questions I had during the time my vehicle was in (and kept me updated as the work progressed). Zak was the technician who uploaded an in-depth video very shortly after I brought my car in with a full walk through of any issues that had been found. The video was very thorough and I really appreciated the high level of professionalism already on display by the team.

The work agreement form following the initial inspection was simple to use, and the work was completed to a high standard. The team were professional and friendly throughout, I'd definitely be coming back here to keep my vehicle cared for.

Excellent service from the Bury team as usual.
MOT whilst I waited.
Thank you Steve.
Colin (customer for 15years)

Totally unprofessional was there to find out ac leak which they stated 105£ price as I told them there is leak some where the same responses they give me there is leak but need to find more investigation need and charged 105£ for nothing one hour and if I want to more investigation they will charged more, didn’t do nothing just insert n .gas and wait for leaking. I paid them. I was halford before them I paid online 35£ for ac gas leaking and they check there is leaking but they can’t find out and said we didn’t go you require service and we are refunded you your money back without any problem

Brilliant in all aspects of services from the quality of work and care taken on the vehicle to the customer service Jordan was very respectful and polite and willing to help in anyway possible, couldn’t have been happier with my experience, highly recommend

Friendly reliable service, honest pricing and good value for money. I love that they washed my van! Thank you.