I’ve hired a car through Johnsons on several occasions recently and Taylor has been absolutely brilliant throughout. She is always friendly, professional and incredibly helpful, and has consistently... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementJohnsons Volkswagen Solihull, Highlands Road, B90 4NU Shirley, England, GB
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Lisez les avis des autres
Always a pleasure to deal with VWFS car hire in Solihull. Polo automatic is a dream to drive and will continue to hire from them. thanks to all for the smooth process with hiring / returning the veh... Voir plus
L'entreprise a répondu
Fantastic customer service from Taylor, really clear on the process, as this was my first time hiring! Lovely well kept car, quick deposit back. Highly recommend
L'entreprise a répondu
Great experience! Welcomed by very friendly staff especially Helen who processed the paperwork swiftly. I rented a VW Tiguan Allspace for a family trip away and it was great. Plenty of space even with... Voir plus
À propos de l'entreprise
- Agence de location de voitures
- aussi dans
- Agence de location de fourgonnettes
- Service de leasing automobile
Écrit par l'entreprise
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
Coordonnées de contact
Johnsons Volkswagen Solihull, Highlands Road, B90 4NU, Shirley, England, Royaume-Uni
- 0121 713 6566
4,9
Excellent
279 avis
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No GPS!
The car was fine but it did not have GPS which caused me a problem as I have no UK phone and I was out of mobile data. Luckily my friend loaned me a Garmin
23 octobre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Hi Lynn,
Thank you for your feedback and we apologise for the inconvenience caused.
We understand how important sat-nav is and we strive to provide it in the majority of our vehicles at no additional cost. Please do not hesitate to contact our Rental Manager if you would like a car with sat-nav on your next trip with us. They would be pleased to help you with any requirements.
Kind Regards,
VWFS Rent-a-Car
Absolutely amazing!
Absolutely amazing!
The process of finding a vehicle to actually sitting in it and driving away was incredibly hassle free.
19 octobre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thank you for taking time to share your positive feedback! We are thrilled to know you had a super hire experience and we hope you'll continue to enjoy using our service.
The person who dont let any one smoke…
The person who dont let any one smoke in thier own vehicle why would they let them smoke on a rental car and this is the 3rd time they have charged me for a smell off smoke it's just redicolous
3 septembre 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience when renting with VWFS Rent a Car. We take customer feedback seriously and will share this with appropriate teams and location promptly. Thank you, VWFS Rent-a-Car.
Hooray for Jacob VWFS
Hooray for Jacob , he’s our hero at VWFS rent a car Solihull , what a great ambassador for this company , we had no problems and were completely happy with the “service above and beyond” it made our holiday a delight
Thank you all at VWFS
FROM TREV N SUE AUSTRALIA
21 août 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great Value
I have rented from VWFS Solihull numerous times now and the experience is always very good.
Great value for money and great customer service.
16 août 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
I didn’t get the car that I booked
I didn’t get the car that I booked. Finally due to my travel plans I had to take the car that they provided. The replacement car was underpowered, so I had to struggle throughout my travel. At least if they could have given the similar spec car it would have been good. I am partially satisfied.
3 août 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thank you for taking the time to share your feedback with us. We apologise for the inconvenience you experienced.
While we strive to ensure that all customers receive their preferred vehicle, there are rare occasions when there may be a change in the car provided. We understand how frustrating it can be to not have the vehicle that best suits your travel plans. Your feedback is incredibly valuable and we endeavour to improve our service..
Please reach out to us directly if there’s anything more we can do for you. Thank you for choosing us, and we hope to serve you better next time.
Good value and good service.
The hire cost was very good value, the car was great, and the service was very good too. Recommended!
5 août 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Excellent service from the Team at VW…
Excellent service from the Team at VW Solihull. Good choice of cars at competitive prices. Excellent customer service from Rio. Highly recommended.
29 juillet 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thank you for sharing your feedback.
All good
All good. You know which vehicule you will have (unlike traditionnel rental companies) and the price I had was very competitive.
19 juillet 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing your feedback, glad you enjoyed your VWFS Rent-a-Car.
I had a good experience with VWFS…
I had a good experience with VWFS Solihull. Good car and good service from Rio. Simple and straightforward
9 juillet 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
We’re glad to hear that you enjoyed your VWFS Rent a Car.
2nd time used - all good
2nd time used and will use again in the future.
Car good. Staff helpful.
Opening hours can be challenging if using as an airport alternative.
Booking easy with no unforeseen price adjustments.
6 juin 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback, and we're glad to hear that you enjoyed your experience.
Great car and great service from the…
Great car and great service from the desk when I collected and returned the car.
My 3 star review is because the car smelt of cigarette smoke and I had to drive for two hours with the smell in my nose.
13 juin 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback with us. We are sorry to hear about your experience when renting with VWFS Rent-a-Car. We have addressed this matter with the Solihull location and will be taking appropriate action. Thank you, VWFS Rent-a-Car.
I was given a free upgrade to the car…
I was given a free upgrade to the car that I thought I was renting which was fine but it took a long time (approx 50 minutes) to complete the paperwork etc when I collected the car and the car had not been cleaned.
24 mai 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback.
Excellent service at Solihull
Excellent service at Solihull.
No hidden extras. Price as advertised.
Lovely clean 1 year old Golf. Lovely to drive.
Absolutely no issues.
Would definitely use again
21 mai 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for taking the time to share your feedback.
Brilliant service
Brilliant service, the team at Solihull went above and beyond for me, nothing was too much trouble. Car was waiting for me upon arrival and the car was lovely and clean.
16 avril 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
Excellent service
Would highly recommend , decent price and excellent customer service. 10/10
15 mars 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
Reasonably priced rental car that was…
Reasonably priced rental car that was as described online and drove nicely. No hidden charges or extra add ons. Price was that advertised.
Would be 5* review other than the fact I picked the car up 2 hours after my booking time to find out after finishing the paperwork that the car needed valeting. After waiting 30 mins the car was still delivered in a non-valeted state. A real shame, as otherwise had great service and experience with them. Will use them again.
15 avril 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
Thumbs up 👍
Fair price, good service, nice vehicle.
The car advertised was the car I received, no hidden charges.
However, vehicle could have been cleaner upon delivery and if I was using it for a more important reason, I would have complained. Wasn't a problem this time.
Overall, positive and will use again 👍
9 avril 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
The moment I walked in I was approached…
The moment I walked in I was approached by someone to see if I needed help, explained I had come to hire a car,was took straight to Rio who was in charge of the rental department. A very helpful person who was helpful, explained in plain English what everything was about, also no hidden charges and I thought was an excellent price. Initially I hired the car(Tiago) for one week as my own car was being repaired, had to extend for one more week and Rio helped me out and within minutes it was all sorted...painless. It's service like this which we need more off,thank you Rio .
21 mars 2024
Avis spontané
Réponse de VWFS Rent-a-Car - Solihull
Thanks for sharing this feedback, we're happy to hear that you had a great experience.
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