wagamama Avis 1 004

Received a delivery of the chicken firecracker and there was only 2 slithers of chicken in the whole dish. £20 for a bowl of rice and 2 small pieces of chicken is appalling. It’s a joke and a scam!

Went to. Cheshire oaks. Bao bun had a sliver of chicken that was chewy so no filling and katsu chicken had bone. Manager didn’t compensate a penny and when I said I didn’t want an argument in front of others I was told she was quite happy to keep discussing in the restaurant but wouldn’t offer anything !!! I’ve been going years so happy Pho has now opened

Food was cold and looked like it had been sitting for long while. Chicken Ramen had virtually no broth and was tasteless. I feel that less effort is put into meals being delivered. Massively disappointed for over £40. Will be making a complaint directly to restaurant.

Went to Wagamama Clink St today. 3 of us, got served 15 to 20 minutes apart, so all ate separately in effect.
However, the toilets were the worst part, swimming in urine, dirty toilet paper, and no soap in the dispensers. Pretty gross really.

Server was incredibly rude and unwelcoming in Stratford Wagamama feel very let down

Couldn't complain at the time, didn't want to embarass 16yo daughter on her birthday but the £20 duck dish looked nothing like the picture of sliced breast on the menu. The "crispy" sweet potato on top had gone cold and was soft. Shame. The staff were nice but the food was poor quality and I have a bad tummy still, 2 days later. Our local Waggas is better than this one at Bluewater

The food was really good but to be served by two ladies who acted like they had their personalities removed and just gave automated answers and plainly fake smiles just ruined the experience.

I was waiting by the door and they cleared my table then someone came and sat at it then when we sat down we waited 30 minutes just to be served then we orderd both of my friends food come out but mine on the other hand never came out still waiting no toilet roll in toilet never coming here again

We ate at Wagamama’s in Chelmsford today whilst out shopping.
The service was excellent from the person who greeted us at the door to our wonderful server-Klaudia who was extremely polite, efficient and attentive-I can’t praise the service we received from her enough.
I had the teriyaki soba with chicken and prawn, my husband had the new ‘corn’ ribs -delicious, firecracker hot honey fried chicken and wok fried greens. We both had coffees and the ginger and chocolate cheesecake for dessert.
A lovely experience.
Definitely will be visiting again soon 🤩🤩🤩

We visited Wagamama Rushden Lakes on 22/03/2026 for my daughter’s birthday, and Matt made it truly special.

He was polite and attentive, surprised us with a birthday cake, and sang with his colleagues—making it a memorable day for my daughter.

Matthew—keep smiling and keep up the great work!

arrived with my daughter, she had a beto box. She is 7 and an extremely slow eater. my food took well over 35mins to arrive and the even the drinks took 10 minutes. by the time it did arrive I would have had 15minutes max to eat, whilst watched by my daughter who had finished hers so I sent it back. I realise Wagamama state that the food comes when its ready, but even as a home chef I can produce food so families eat together, its ridiculous!

Terrible customer service at the end. An employee chased me down after I left to demand I prove I paid my bill, insisting I show them my email receipt. Very accusatory and uncomfortable. Management needs to trust their customers or check their systems before confronting people." Really poor.

Amazing Atmosphere, Aryan was a lovely waiter I enjoyed my food very much and i was wonderfully welcomed

Ordered a veggie breakfast for £15 and was presented with the worst looking fried eggs EVER! Asked for them to do them over and got sent back the SAME eggs 😓. My 10 yr old daughter cooks better eggs.

I would be giving a five star rating. Sadly, the restaurant has changed dramatically. I have stopped coming to the Paddington branch. Rarely ever come.

I have worked in catering for many years. I believe in a cultural mixed demographic. Wagamama has been famous for having many different cultures, from different parts of the world, working together in their restaurants. Sadly Paddington is now Middle Eastern 99% from what I last saw a few weeks ago. Why? I feel it’s wrong. Kitchen staff as well as front of house, pretty much I’ve seen all 99% Middle Eastern. When other branches like Marble Arch, which I go to now has a fair cross cultural diversity of different cultures, the old style of Wagamama, which I love. If this is the new direction, I will stop coming to Wagamama completely and you will lose me as a customer! I love people from all over the world, not just one culture. You can’t call this racism, This is social domination!

Guildford Surrey branch everyone so friendly nothing too much trouble 💯💯👍 customer service never had a problem

Visited the Wagamamas on west George street - Glasgow. We had the pleasure of Kieran serving us. Kieran was extremely attentive and everything arrived quickly and to great standards. He was extremely welcoming and friendly!

On 8 February 2026, I dined at the Woodside branch with my two nephews and my brother-in-law. During that visit, we noticed a newly introduced premium main menu. As we were uncertain whether these new dishes were included in the “Free Mains” reward on the Wagamama app, we sought clarification from a female member of staff before leaving. She kindly confirmed, after checking, that the new mains would be included in the reward, with the usual condition that the lowest-priced main would be discounted. She further advised that we place the qualifying order on a separate table number to ensure the reward would apply correctly.

Relying on this advice, we returned on Sunday, 15 February 2026. Following the staff member’s instructions, my I placed an order for the new main (along with two starters) under a separate table number, while the rest of us placed our usual order separately. However, when we attempted to settle the bill, the app did not apply the “Free Mains” reward.

We politely requested assistance, assuming there may have been a technical issue. A manager attended and informed us that the premium menu items were not included in the reward. We explained that we had specifically clarified this matter the previous week and had acted in accordance with the advice provided by a member of staff.

At this point, a second manager became involved. Unfortunately, her approach was highly unprofessional and confrontational. Rather than seeking to resolve the misunderstanding, she accused us of making assumptions and implied that we were being dishonest. She repeatedly pressed me to identify the staff member who had given us the information, in a manner that felt accusatory and inappropriate.

The situation escalated further when my brother in law stated that he was willing to leave his contact details (which he did- he wrote it down) and await clarification before settling the disputed portion of the bill. Instead of de-escalating the situation, the manager stated that she did not require our details and threatened to report us for leaving without payment, indicating that CCTV footage would be reviewed. When my brother in law challenged her to involve the police if she genuinely believed an offence had occurred, she declined to do so.

As longstanding and loyal customers who have consistently supported and recommended Wagamama to family and friends, we found this treatment deeply distressing and entirely unacceptable. At no point did we refuse to pay for what was legitimately due. Our concern was simply that we had followed explicit staff guidance and expected the reward to be honoured accordingly.

This experience falls far short of the customer care and conflict resolution standards one would expect from a reputable brand such as Wagamama. A misunderstanding regarding promotional terms should have been handled with professionalism, courtesy, and a genuine attempt to resolve the matter and not with accusations and threats.
We sincerely hope this matter can be addressed appropriately so that we may continue to dine at Wagamama with confidence in the service and professionalism your brand represents.

The app is terrible ! Doesn’t work every time you view a dish it deletes your basket

I turned up with my 2 grandchildren at the Staines branch on Friday 13th February, and the only service I received was a man giving me two high chairs and a table. Absolutely disgusting… 20 minutes later I left, for a lady opening the door and said thanks for coming! Not really the experience I expected from a large chain of restaurant. The service was terrible and will not spend a penny in that restaurant ever again!