I sincerely wish I knew about this scam of a company and did my due diligence, as many others have mentioned. While I did receive an email that my items were en route and did in fact, receive the item... Voir plus
Walkonbeach
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Lisez les avis des autres
They had some nice variety of bathing suits. You cannot purchase different sizes for a 2-piece like other websites. The shipping was partial and slow. The worst part if the return policy. Can't be don... Voir plus
L'entreprise a répondu
I have been trying all afternoon to cancel my order that was only just done and keep getting the email bouncing back saying to email address is not found so don't know what I can do now
Was für ein kriminelles Unternehmen! Ware soll angeblich nach den USA zurückgesendet werden, obwohl sich dieses Unternehmen nicht einmal die Mühe macht ihre "Made in China" Etiketten zu entfernen. War... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Coordonnées de contact
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Appalling service
Appalling service. Buyer beware, as other reviewers have experienced their terrible returns process. Whilst the item I ordered turned up, it was very poor so I wanted to return it. I have now found out that returns are to New Jersey in USA. The website is UK. The email is UK and I found nothing on their returns page that indicated they would not accept returns to their West Midlands address. I have now been offered a 50% refund and I expect this won’t ever appear. There are regs regarding distance selling and whether their actions breach these rules, I am not sure but customer service is just so out of step with 21st century expectations. I would avoid this company as you would bubonic plague.
25 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear Sarah Fulford, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Better than expected
It took me a month to finally order. Honestly, much better experience than expected. I'm happy with quality and my order came with no issues.
12 juin 2024
Réponse de Walkonbeach
Dear Grace Lewis, thank you for your great review and support.
It's glad to know that you choose our products. We are striving to provide high quality products with competitive price. Meanwhile, we are working hard to deliver each order in a timely manner. It is our pleasure to provide great service to our valued customers. We'll keep working hard and live up to your expectation. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
They won’t refund me
They won’t refund me! It took a long long time to receive the bathing suits. They were ridiculously small. They wanted pictures of the crotches before they would give me the return authorization. I returned the entire order weeks ago. They STILL have not returned my money. If I could rate them minus 10 I would
4 juin 2024
Avis spontané
Réponse de Walkonbeach
Dear Sarah Fulford, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
For all the lucky people who have given…
For all the lucky people who have given a five star I can only assume that you didn’t have to return any of your items if so you would most likely had the most terrible experience that I have had they do not give refunds. They will not accept your returns this is the worst company I’ve ever ever had the sad experience to use. Please read all the reviews . Surely all the 2 stars and below can’t be that wrong. I myself have had such a bad experience with the company trying to return unwanted items 3 months of constant emails and pleading hasn’t got me anywhere . If you like the items I’m sure you will have no problems but just be aware if you don’t . Be prepared to lose all your money .
24 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear Debra Gardner, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
looks just as pictured
Shipping slightly slower, sizing accurate. I chose smaller size for current weight, fits well. Will order bigger size for flexibility in case I gain a few pounds. Quality is great, exactly what I wanted!
19 juin 2024
Réponse de Walkonbeach
Dear Ella Walker, thank you for taking the time to leave us a nice review!
We are committed to providing efficient logistics service for all of our customers. Our shipping carriers do perform better than we expected sometimes. What's more, WalkOnBeach strives to offer quality and stylish swimwear with nice fit. Glad to know we have met your expectation! Your recognition of our products and service is our driving force. We will keep working hard to provide you with a better shopping experience in the future.
Thank you again for your support! If you need any further assistance, please contact us.
I always come back to Walkonbeach for…
I always come back to Walkonbeach for their amazing products and service. They're my go-to for swimwear because they're reliable and I really trust them.
1 juillet 2024
Réponse de Walkonbeach
Dear Luna Sanders, we are truely grateful for your 5-star rating!
That's how much your review means to us all. We all love what we do. So your feedback gives us all tremendous happiness and encouragement to continue working hard because it tells us that we are doing something right.
WalkOnBeach strives to offer efficient logistcs services. Glad to know we have met your expectation! WalkOnBeach is also committed to providing quality products with nice fit. Your recognition of our products and fit is greatly appreciated. We will keep up the good work and provide better products and service in the future. Come back and visit our website again soon!
If you need any further assistance, please contact us.
great quality and fit
I ordered a suit from Walkonbeach and the size chart was perfect. It arrived quickly and the fabric is high quality. I've worn it twice to public events and gotten so many compliments.
4 juillet 2024
Réponse de Walkonbeach
Dear Kennedy Davis, thanks for placing your trust in us.
We are thrilled that you found nice swimsuits at WalkOnBeach. We use high quality material and we always keep abreast with the latest fashion styles. Besides, we have spent years perfecting the fit for diverse body types. If the swimsuits do not fit, we usually offer several options for return/exchange, to simplify the process and meet different demands from our customers. Our customer service team works hard to help all of our customers solve their problems in a timely manner.
It is our pleasure to have your recommendation. We will keep presenting better products and service in the future.
I paid extra for expedited shipping…
I paid extra for expedited shipping (1-3 days). My order was not expedited - it was received 8 days after order. I reached out to customer service to request refund for the expedited shipping fee and was told that it was not possible. Will never order from this company again. Apparently this company is in China.
16 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear Karen Hartman, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Waited 3 wks no order received I…
Waited 3 wks no order received I emailed responded after 3 days bathing costume out of stock so I asked for a total refund expecting nothing but I did receive one. Poor company.
15 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear DavidSimpson, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We apologize for the inconvenience, but it seems that the swimwear you're interested in is currently out of stock. We're actively working to replenish our inventory, so please check back with us soon or explore our other available options. If you have any specific preferences or questions, feel free to let us know, and we'll do our best to assist you further. Thank you for your patience and understanding.
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Waited a very long time for the item
Waited a very long time for the item. When it finally arrived, the top fit but the crotch area hung down several inches too long. Very disappointed! It was an extra small.
15 juin 2024
Avis spontané
Réponse de Walkonbeach
Dear Naomi, thank you for reaching out to us regarding the sizing issue you encountered with our products.
We sincerely apologize for any inconvenience this may have caused you. Ensuring the accuracy and consistency of our sizing is a top priority for us, and we take your feedback very seriously.
To assist you further, could you please provide us with more details about the specific sizing discrepancy you experienced? This will help us investigate the issue thoroughly and take appropriate measures to address it.
Additionally, if you would like to exchange the item for a different size or receive a refund, please let us know, and we will be more than happy to assist you with that process.
Once again, we apologize for any inconvenience, and we appreciate your patience and understanding as we work to resolve this matter for you.
Buyer BEWARE!!
Buyer BEWARE!!! I ordered from this company finally got a partial shipment 13 days later still waiting on the last suit! Sent an email for return info and these people want me to send pics of barcodes, labels, crotch of suits. One of the suits was shown with tassels and none came with the suit i purchased. 5 emails later they have outlined they will help me but i must send pictures and they still refuse to provide me with the return address info. This place is a complete joke! I will never order from Walkonbeach again. I've filed a claim with my CC company, this is unacceptable!
15 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear Mike, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Purchase Never Get's Shipped
I completed my order on July 7, 2024. My shipping label was completed a few days later. Nothing else has happened and it is now July 17, 2024.
I wrote to customer service before posting this review and they said my order was on its way. It is not on its way.
This is the absolute worst company. I will give it 5 more days and then will cancel my order if it does not arrive.
13 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear Jennifer Thorne, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
I'm going on holiday next week...still…
I'm going on holiday next week...still waiting for my order. Paid in full, tracking link doesn't work. Meaningless correspondence via email blaming the pandemic?...it's July 24. Really disappointed. Rubbish!
13 juillet 2024
Avis spontané
Réponse de Walkonbeach
Dear Lucy Cawley, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.com
Happy with my first purchase
This is the first time I have ordered on this ste and the goods were delivered promptly and the quality was great.
12 juin 2024
Réponse de Walkonbeach
Dear Alessandra, thank you for your review.
Thank you for shopping with us. It is really our greatest honor to hear that our swimsuits have caught your attention. Thank you for your compliment.
Your support is our greatest encouragement! We believe that the quality of our swimsuits will definitely be affirmed by you. We hope that you will be satisfied with our swimsuits after receiving the swimsuits.
We hope that we can have more opportunities to serve again in the future. If you have any needs in the future,please contact us. We were,are and will always be ready to help you.
Buy at your own risk
The product was not even close to the size I ordered. The bathing suit appeared to have been made for a child instead of an adult. It was incredibly difficult to return. To return it they wanted a picture of the crotch sticker, the original hang tags from the suit (there were no hang tags when I received it) and the original plastic bag. I will donate the suit to Goodwill rather than spending more money to return the bathing suit and not be sure I will receive a refund. If I accepted their offer to keep it and receive 30% of purchase price, I would end up with a suit I would have to donate and approximately $12.99. If I could have given them a zero I would have.
23 juin 2024
Avis spontané
Réponse de Walkonbeach
Dear Jule White, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
Nice swimsuit
I loved this swimsuit! It's so cute, I especially love the skirt bottoms, very fashion.
9 juin 2024
Réponse de Walkonbeach
Dear Thomas Parker, thanks for your great review.
It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.
We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.
Thank you again for your support! If you need any further assistance, please contact us.
Das Rücksendemanagement ist…
Das Rücksendemanagement ist katastrophal: dass ich das Porto übernehmen muss, ist für mich nachvollziehbar. Aber seit 5Wochen versuche ich eine Adresse für die Rücksendung zu bekommen - bisher ohne Erfolg.
20 juin 2024
Avis spontané
Terrible experience trying to return…
Terrible experience trying to return something. Emails went back and forth at least 3 times with them trying to make me keep the items by offering a 30, 50% refund. Finally I received the return address and a partial refund. I wish I had read reviews before. STAY AWAY unless you know you will keep your items. NOT WORTH IT, hopefully this "company" goes away soon.
7 juin 2024
Avis spontané
Réponse de Walkonbeach
Dear Anita Saa, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
THIS IS A SCAM
Do not order from this company! I received a tracking # but it is a dead link. When I try to track my orders, it says I have no orders. No reply to my emails. I should have known when they didn't offer paypal as a payment option which would make it so much easier to dispute. They took my $ and I received no product
11 juin 2024
Avis spontané
Réponse de Walkonbeach
Dear Linda, we are sorry for this inconvenience and empathize with your frustration but we are happy to look into this matter.
Our payment methods are being updated recently and we will provide you with more payment methods in the future.
WalkOnBeach aims to provide customers with high-quality, beautiful style and low-cost products. We take pride in giving outstanding service to each customer and are committed to providing them with products of better cost performance. In addition, WalkOnBeach embraces different figures. We've spent years designing and perfecting the fit for diverse body types. If you are not sure about your size, you can send a request to our customer service, they'd be more than glad to offer customized suggestions.
If you need any further assistance, please contact us.
Wish that I would have read reviews
Wish that I would have read reviews! Horrible company! Ordered two swimsuits a month ago & haven’t received them. Keep getting the runaround from customer service. Will be disputing charges with my credit card company because I don’t expect to receive what I ordered!
28 avril 2024
Avis spontané
Réponse de Walkonbeach
Dear Laurel Kramer, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.com
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
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