WallArtDirect Avis 556

I bought from this website on 3 or 4 occasions in 2023/24 with no problems and the pictures and prices were great. This time nothing has been received, the tracking link in the confirmation email doesn't work, the sales@ email address shows as undeliverable and they haven't responded to the web contact form. I am requesting a refund from my credit card company. Avoid

Ordered a framed print on 4 Jan and nothing received. Sent numerous emails (there's no phone number listed anywhere for them!) and eventually got a response after threatening to contact my card provider, saying they would ship. Again, nothing received and now ignoring my emails again. AVOID THIS COMPANY

I really wish I’d read reviews before purchasing!! Wallart direct are scammers!! They actually did deliver a painting to me but it certainly wasn’t what I bought! Lloyds bank were utterly useless and didn’t give me my money back so my advice to people is to switch banks. That way, you can stick 2 fingers up to your bank and earn £175 by switching to first direct, for example. Overall, this company needs to be shut down!!

DO NOT WASTE YOUR MONEY WITH THIS COMPANY! After ordering a red/burgundy picture with them which says delivery would be within 2 days, my order took 3 weeks to come, I put this down to the Christmas period. When it arrived it was nowhere near the original photo. I emailed the same day and had a response from someone called 'Ash' who said he will retry and get a new one to me. After 2 months of emails and calls I have had no further response.

Avoid at all costs. This is a spam site that will take your money and then ghost you.

If I could give this zero stars, I would - DO NOT ORDER EVER!! It is a scam!!
I ordered a large canvas from this business - I should have read the reviews! I wish I had!!
But the website looked good, and on the surface, everything seemed fine, plus I loved the picture.
I got an order confirmation saying it takes 7 days for the order to come out and it is put together by hand - Yah righto!!
7 days later hearing nothing, I rung - engaged - i have rung every day - it is always engaged!
They offer live chat on their website but there is nothing to click.
There is an email address - I have emailed over 10 times - nothing!
I parted with £126, luckily I did this through Paypal, so I have had a full refund and they are raising a dispute.
My husband tracked them down on companies house to a woman and an address, she runs the business out of her house it seems and the accounts are very dodgy.

I also now think that the positive reviews on here are just fake, but there are way more negative views with exactly the same experience as me.
Whatever you do - DO NOT order from this business.
I have also contacted Trading Standards and raised the issue with them too.

#17210-WAD. Ordered delivered but wrong item sent have tried to get a refund/replacement and never heard back do not order from this company it’s a scam

Scam. No communication no item. Do not use

ORDER #17572-WAD
These guys are scammers - I usually research an online company I have never heard of but forgot to before placing my order (canvas wall art). When I chased them for an update a few times I received no response. Only when I threatened to call Amex and request a refund did they reply saying my order will be shipped "shortly". It was obvious by a lack of a date they had no intention of shipping anything. I requested a refund and when they again stopped responding I contacted Amex who refunded me. Do not trust this company. Order was placed 4th Jan 2026.

Same as Everyone else, placed order, they took the money, now no contact and can’t contact them.

Having written to them on numerous occasions they have still not delivered my order dated 13.12.25. They have taken my money but ignored all my emails. I wouldn't be surprised if they have gone into liquidation but continue to trade. Very suspicious and should be avoided at all costs. Surely this company should be investigated and shut down.

DO NOT ORDER FROM THIS COMPANY. I regret not reading these reviews before purchasing prints. I won’t be making that mistake again. They take your money and then you never hear from them again. Clearly a scam. Do not waist your money.

SCAM - THEFT - 42 days since order - no contact - no response to chase e-mails.

I would suggest that putting your money down the drain is the equivalent of dealing with these people .
I could kick myself for not checking on trustpilot first ..
Ordered a lovely picture and paid. No picture ,Zero communication and £150 lost ..
We have done some detective work to see who runs this company and will be taking legal action ..

If you're reading this before purchasing, you will be ripped off. If you're reading this after purchasing, you have been ripped off.

It's taken 3 months to get my money back with help from my bank. This scam company challenged it claiming the goods had been delivered. Fortunately, their lies were exposed.

Don't let them get away with it.

Order was delayed and has still not arrived. I have contacted customer services on several occasions now and received no reply each time. Not sure if whole thing is a scam but need to look into it further as it was a large order. Very disappointed. DO NOT ORDER

Avoid Wall Art Direct at all costs.
I bought a picture from them 6 weeks ago... this has still not been delivered.
All attempts to contact them by e mail and phone have failed. Do not throw your money away to this scam company!

I ordered picture of a German Shepherd on the 28th December 2025, it stated that you needed to allow 7 working days for the order to be delivered, on the 11th January 2026 I emailed for a update on my order, no response, I then tried through their message mail, no response. I then contacted my credit card company informing them of a none delivery/fulfillment of my order, they give me a temporary refund of the cost of the order. I received a text message from my bank yesterday, stating that Walmart direct challenged my claim of a refund, the bank have now given them 30 days to provide proof of delivery. I wished that I had checked with trust pilot before dealing with this company, my advice is avoid doing business with them!

I messaged the company to see whether could do two canvases, similar but not the same, so they could work as a pair. I received the following reply about 20 minutes later - "Hi Demi,
I can certainly make the Red Abstract Strokes Canvas Art pieces slightly different for you! This will ensure they work together as a coordinated set for your space.
Best regards,
Ashley"
Confident, I placed the order and replied to confirm I had done so with order number (Order #17796-WAD).
That was on January 24th.
Since then I have sent 6 emails, had zero replies. Tried calling phone number, multiple times, across multiple days always to same error 'User busy'.
I have tried clicking online chat, which although has an icon, does not exist.
It has been well over a month, I've requested a refund. Terrible experience. Feels like a scam. Would avoid at all costs.

How is this company still trading?
Ordered a gift for Christmas in November, said 7 days delivery but it didn't arrive so I chased but got no response and then I read the other terrible reviews and figured it probably wasn't going to arrive! To my surprise after buying the recipient another gift it arrived on the 23rd December! I then found out from the gift recipient that the print was faulty, it has puckered in places and look awful. I have been emailing wall art since January with no response. I have now submitted a charge back claim with Barclaycard. AVOID!