Warranty Assist Avis 

Thank you Dane for your professional and friendly help in understanding our situation and providing a solution we are very grateful for your assistance.

LIARS AND CHEATS. THEY WILL NOT PAY OUT AND DO EVERYTHING THEY CAN TO CAUSE YOU GRIEF, DELAYING TACTICS ETC. they will make you wait for weeks with no car and then refuse to pay by wriggling out trying to deny responsibility in the contract. Go to a solicitor, and the ombudsman and trading standards.

If you read a good review theyy are writing them themselves. All the bad ones are the real people. Snyde company run by fraudsters. UPDATE Aparently warranty assist can ask for more information about your experience and if not supplied trust pilot will remove the review. I have not had a request that I have seen. Warranty Assist please give me details of who to contact and I will do so. You are going to be taken to court anyway so let me know what you need. And the main purpose of this post is to warn people from taking out a warranty with you as you do not honour it should a circumstance arise.

This company are very under handed in how they process their claims. It took 4 days for them to even decide if they were starting to look at the claim. They then decided they wanted to send their own mechanic out which took 9 days. Then it took a further 10 days to get the report telling me why they were not accepting the claim. Firstly they don't cover for any pre existing problems so they'll do their hardest to find that. But also because I could not wait a month to get my car back I had my mechanic fix the problem so they declined the claim based on this. They loved to quote line 236 of the contract id agreed with them. But basically the warranty isn't worth the paper it's printed on. I paid for this warranty so my local garage could investigate problems and repair them. Not to be delayed for a month so that I'd end up breaking a condition that is unreasonable. I would recommend not using their service. I'm just glad that the cost of wriggling out of paying was more than the cost of fixing it.

What's it matter if you get in touch or not Gabby. Your company is not worth the money. I warn anyone from dealing with your company.

You declined to accept a review of what was repaired and sent your own assessor out. Who clearly was uninformed of the situation. Just glad the whole process cost your company more money to wriggle out of it that just accepting my garages report. The only reason my garage looked at it is because of your unreasonable delays to send some one out. Anyone reading this you best have a spare car available for a month as that's approximately how long your car will be stuck in a garage if any claim is made.

I have recently had trouble with my car very early after purchasing. I contacted Warranty Assist for help and they have been great. Dane, Ryan and Dan helped me with getting the best claim I could - saving me money - and were very speedy with sorting this for me as I was on a strict time schedule. I cannot thank them enough! Great service! I would definitely use this company in the future and recommend them!

Absolute con. Refuse to honour repairs required try to wriggle out of everything. Not worth the paper it is written on even the GOLD level of cover. You will notice there is no google business listing because they cannot influence the review scores there. You can place loads of review as different users to improve scores. Usually the give away is whene they keep mentioning how great they are and individuals named as being great. Plenty of thos in the case of reviews here. the real ones are clear for all to see.

Guys i recomand to use the Warranty Assist comapany because i have a problems whit my jaguar xj L and the team was șo Nice and Help whit everting the guys found the garaj near to me local no need to driver far ..also any time i call them to discus about my problem every one answer qouick i dont need to wait 20-30 min to sombody answer if You call in 2-3 min maxim will answer..also the comapany have a website where You ca-n leave the mesage in a chat suport..after 30 min sombody call me If i need help...i recomand these comapany 100%

Excellent service by Ryan. Get my vehicle back on the road in no time. Thank you to whole team.

Company auto-renewed my policy without notifying me - said they'd emailed but I didn't receive anything. Such an underhanded way of taking money from people. When I found out I told them to cancel the autorenewal and ask to pay for repairs which I had already paid for but they said they weren't covered by the warranty. Absolute cowboys, don't expect them to pay out anything.

Had an electrical fault with the motor windows. Filed a claim and was denied. Re-reviewed the cover I had and this was explicitly listed in the first bullet point, when I phoned to complain they said it was missed due to human error. Absolute amateurs, please do not bother with this company.

My warranty was due to end soon when my car unfortunately developed a fault, and I had to make a claim. I was initially very shocked and upset when the claim was rejected, as I felt the decision was unfair. This added a lot of stress at a time when I really needed the reassurance of the policy.

Thankfully, when I contacted customer services to appeal, my case was passed to Dane, who got in touch with me the very next day. He took the time to listen carefully to my concerns, review all the evidence I provided, and consider the factual details of the fault.

Because of his thorough and professional approach, my claim was re-assessed and successfully resolved. What started as a frustrating experience was turned into a positive outcome thanks to Dane’s help.

A huge thank you to Dane for his support and for turning a stressful situation around.

Really easy to contact and to talk too, customer service is top notch and they process claims in a timely manner and on top of that they paid out a decent amount which really helped me out. I would definitely recommend.

Friendly staff granted a claim even when outside of coverage scope.

Thank you!

We are tired of your constant delays.
You have everything you need and you are fully aware of the issue with the car, yet you keep finding excuses to avoid taking action.

We went to the garage and informed you about the problem. You said it had to be assessed at one of your approved garages.
We then went to the garage you assigned, but that wasn’t good enough either, and you said you would send another engineer.
You sent someone to inspect the car, and they claimed everything was fine.
We then went to the official BMW dealership and now you have written confirmation, black on white, of the issue and the costs involved.

You are nothing but thieves, and I will make sure this case is taken further.
All my friends and acquaintances who have insurance with you will be informed about your dishonest practices.

The reviews speak for themselves

I had a problem with my car braking system, I contacted the warranty team,particularly a gentleman named Dane Walters,he took me through the policy documents and what is covered..he is very professional..the issue was resolved amicably,my car is back on the road...good job warranty assist..

I had a complex claim with Warranty Assist for my BMW 320i, which initially faced challenges. I want to express my sincere gratitude to Dane Walters, Customer Success Manager at Motor Angel, for his exceptional support in resolving this.

Dane's understanding and willingness to look beyond the initial decision truly made a difference. He approached my case with empathy and dedication, helping to achieve a positive outcome that I'm very happy with, especially regarding the steering rack repair.

It's rare to find such personalized and effective customer service. Dane's efforts turned a potentially frustrating situation into a smooth resolution. Highly recommend!

I recently had the pleasure of working with Warranty Assist for my car warranty claim (after a while with them), and I cannot express how satisfied I am with the service I received. From the start to finish, the process was quick and incredibly smooth.

A special mention goes to Dane, who handled my claim with professionalism and efficiency. He was responsive to my queries and guided me through each step with clarity, making the experience stress-free.

Thank you, Warranty Assist and Dane, for providing excellent service! I highly recommend this company for anyone in need of reliable warranty support.

After I made a complaint I wasn’t expecting a call back, Dane rang and asked about the situation again, after explaining the details he said he would look into it and get back to me. He rang me back and offered a goodwill gesture of 25%. I was happy with the communication and positive outcome from Dane and appreciate the offer.

Dane and Monty were very helpful, communicated well and kept me updated. And most important got a fair deal. Many thanks

I had a claim it was a bit of a mix up but thanks to Dane he helped me out and got everything sorted for me

Take forever to respond or have a 3rd party to inspect faulty part. 2 big issues with a car I brought from Big Motoring World 30 months ago and the car has been off the road for 7 months. Assisted with the first fault but tried to do it on the cheap which in turn delayed the repair by 2 months. Second fault how its classed as wear and tear on an electrical part is hard to understand. Wish I hadn't spent the money on this service and will never do it again. Stay away.