Warranty Assist Avis 

Sadly, I find myself needing to post a lengthy review of Warranty Assist (WA) after they have broken their contract with me.

I hope that readers will read this carefully and make a sensible judgement about whether to trust this company with their car and money. My recommendation would be to keep spare money in the bank rather than invest it in a policy that is likely not to pay out.

WA are likely to claim that they need specific information to deal with this issue. If so, this is a disingenuous response as the policy number is linked to the review and is therefore easy for them to locate. To make it simpler, my claim job sheet number is: 493812
The case is as follows:

My Ford Kuga lost 4th gear and I contacted WA to notify them and ask them if it was OK to take the car to my choice of workshop. I had done my research and found a local gearbox specialist that was very well reviewed. WA approved my request. The workshop diagnosed the issue, supplied a diagnostic report with photographic evidence and issued an invoice to WA.

The Ford Kuga's Powershift automatic transmission had failed and the workshop detailed how it had failed, specifying that the flywheel/clutch was the specific cause but that the mechatronic unit had been damaged. The flywheel and clutch are part of the same assembly and both this and the mechatronic unit are internal sub-components of the Powershift gearbox.

WA informed me that they would not cover any part of the repairs for the following reasons:

1. WA claim that the Clutch Kit and Mechatronic Unit are not covered as they are not specifically listed in the policy.
2. WA claim that the Clutch Kit is not covered because it did not fail in a sudden and unexpected way.
3. WA claim that the Clutch Kit, Dual Mass Flywheel and Mechatronics Unit are not covered because their failure was due to a lack of servicing.
4. WA claim that the Dual Mass Flywheel and the Mechatronics Unit are not covered because their damage was as a consequence of the failure of another part.

I have informed them that these are not relevant excuses for not covering repairs for the following reasons:

1. A "Clutch Kit" is at no point mentioned by the workshop, however, this term is sometimes used to define the dual-mass flywheel assembly, which is a listed item.
1. Mechatronic units are listed in the policy as "hydraulic gearshift governors & internal servo and valve blocks". Therefore, these parts should be covered.
2. The Dual-mass flywheel assembly did fail in a sudden, unexpected and catastrophic fashion. Therefore, this should be covered.
3. During my ownership of the vehicle, it has been serviced in accordance with Ford's guidelines for routine maintenance. This is in accordance with WA's Gold Plan and evidence to support this was supplied before diagnostic work commenced.
5. As detailed in the diagnostic report, the failure of the dual-mass flywheel was the specific cause of the gearbox malfunction. However, the idea that sub-components of major components should be considered consequential to each other in damage terms is extremely disingenuous. This is especially true concerning units such as a Ford Powershift gearbox, which is considered by 95% of workshops (including Ford) to be a complete, non-serviceable unit that will be replaced wholly. A lack of separate error codes also supports the industry held view that this is the failure of one major component.

It is clear that WA are trying to evade their responsibilities and have broken their contract with me. 

I have lodged an appeal with WA about these issues but have not had a response. This currently leaves me without a vehicle and faced with the choice of paying fully for the repair and then seeking repayment through the Motor Ombudsman or other legal channels.

Amazing service
All called picked up
Recommend for all kind of warranty

Ryan was amazing at handling my claim. Although it was a lot of twists and turns, he was exceptional at explaining the process and mechanical terms to me. He was also very knowledgeable and empathetic towards the whole ordeal, as car issues can be a massive inconvenience! I was left extremely satisfied for the customer service I received from him.

I had a fault with my car so it was in the garage the man on the phone went above and beyond to make sure everything was as it should be and helped me understand what was wrong and the pricing etc.
Would highly recommend

Eventually I received payment from warranty assist, there was some confusion at first and I struggled with repetitive emails but I was paid for some of the work required under my warranty after only one week of purchasing a vehicle.

Thanks to Dan Garcia who facilitated the payment to go through in the end.

Good customer service... supporting me to get claim processed. Once completed will move to 5 star... :-)

Update - followed up on their promise so 5 star!!!

Great service been using them from more then 10 years and they are great warranty company look after our customer . Specially Top guy mike hall always helping us in claims or any issues.Top Man

My case has been dealt with by Dan Garcia and he has been a pleasure to deal with, his professionalism and knowledge has been top notch.

I couldn’t have had a worse experience with my warranty. Everyone I’ve spoke to here is CLUELESS.

Had an issue but once the right person was involved the matter was cleared up with no hassle and very professionally.

Very polite respectful people who helped me solve my car issues perfectly, there responses were always available when needed too. Great business and workers

Update on my previous negative review which I apologise to Warranty Assist.Just received a call from one of their advisors who explained the situation that my air con was not covered in the three month warranty so totally my fault for not reading the documents and the lovely gentleman said they will try to work something out once I get it diagnosed so once again many apologies to Warranty Assist.

After a diagnostic ran on my vehicle the fault was deemed to be outside the limits of what the warranty would be able to cover and was left looking at a sizable financial struggle to have my car fixed, Then I received a call from Dane Walters who advised himself and colleague Mike had reviewed my claim and kindly offered a contribution towards my repairs which is gratefully received. Thank you for going the extra mile

Ryan from the Repairs Team was very professional, helpful and responsive throughout my claim. He took the time to explain the warranty terms clearly, answered all of my questions, and kept me updated throughout the process. His communication was excellent, and he made the process much easier to understand. Thank you for your excellent customer service.

EXTREME FINANCIAL DAMAGE & TOTAL SCAM! STAY AWAY FROM WARRANTY ASSIST!
​Absolutely the worst warranty company in the UK. A total money trap! They take your money instantly, but when a major breakdown happens, they stall and ignore you until you are completely ruined.
​My Nissan Qashqai (Reg: SJ16OYP) suffered a sudden gearbox breakdown on 25th May 2026 under a premium Gold Cover policy (Warranty No: 27997131, Ticket ID: 70414).

​For 3 MONTHS, Warranty Assist did absolutely nothing. They ignored emails, refused to provide an approved garage, and dragged out the process despite receiving official specialist diagnostic reports and quotes proving a major mechanical gearbox failure.
​THE RESULT OF THEIR INACTION:
Because they left me stranded without a car for nearly 3 months and refused to honor their policy, I was forced to sell my £5,000 car for just £2,400 at a massive loss, on top of paying diagnostic fees out of my own pocket.
​Customer Success Manager (Dane Walters) reached out asking me to remove my review in exchange for looking into the issue, yet they continued to stall until I was forced to sell the vehicle at a huge loss.
​Do NOT trust Warranty Assist. They will take your premium and leave you thousands of pounds out of pocket. I am now taking full legal action through the Small Claims Court and Trading Standards. AVOID AT ALL COSTS!

Where do I start?

We took out a premium warranty to cover our Volvo, expecting it to give us peace of mind. Unfortunately, our experience has been extremely disappointing.

The first issue was with the ERC, which needed replacing. We were told it wasn't covered because it wasn't classed as a "transmission component"even though an ERC is part of the transmission system. That made no sense to us.

We then had another issue with the car. When I called to check whether it would be covered, no one could give me a straight answer. Instead, I had to complete a lengthy claim form and wait for a response, only to be told that this repair wasn't covered either.

After paying for the premium level of cover, the warranty has proved to be virtually useless. Based on our experience, I would not recommend this company.

Dan was 10/10. Went above and beyond to help me

Not worth the money absolutely pointless.

Absolutely faultless service from Ryan, great communication, clear information and a genuinely nice person to have look after me.

After initially feeling disappointed with the outcome of my claim, Warranty Assist has since reviewed the matter and the issue has now been resolved.

There was a misunderstanding around the claim, but the issue was resolved after I spoke with the team. I understand that Dan Garcia, the account manager, was involved in resolving this, and I appreciate his help with this.

The complaint was handled professionally and a positive resolution was reached. Based on the support I have now received, I would be happy to recommend Warranty Assist to friends and family.

Thank you again to Dan Garcia and the team for their assistance.