Received a sample although I had to pay for it, and when chasing the order was informed it wasn’t right so had to be redone, although it turned out it wasn’t my order so some confusion at your end. Ve... Voir plus
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Lisez les avis des autres
We ordered our kitchen backsplash on 15/05/26 we were told on 22/05/26 there was a delay on the order, and again on the 10/06/26. On 12/06/26 we were told it was damaged in transit and a replacement w... Voir plus
We have eventually received our penguin, glass splashback. After two months of carriers damaging two splashbacks. I emailed Greg earlier this week.He promised to resolve the issue by supplying ano... Voir plus
I ordered a sink splashback which unfortunately was lost by the courier.(I live in the Highlands!) I emailed Greg who was brilliant & replied straightaway. He sent another one which arrived on time &... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Online shop for recreations of Warren Reeds designs across various homeware products.
Coordonnées de contact
20-22 Wenlock Road, N1 7GU, London, Royaume-Uni
- hello@warrenreed.co.uk
- www.warrenreed.co.uk
3,9
Bien
110 avis
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A répondu à 25 % de ses avis négatifs
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I ordered a chopping board it's look…
I ordered a chopping board it's look lovely in my kitchen it's a lovely colour to I'm very pleased with it .
25 mars 2026
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
Ordered via Amazon Dhl lying about…
Ordered via Amazon Dhl lying about delivery through the week we have cameras so we know they haven't, no response from Warren reed after contacting yesterday, should have been here Saturday 7th march ,been in all day still nothing, contacted Amazon for refund ,still have to wait before we can buy from someone else dont waste your time or money
7 mars 2026
Avis spontané
Réponse de Warren Reed - Designer
Hi,
We’re very sorry that there was an issue with the delivery of your order and understand how frustrating delays can be, particularly when you were hoping to complete your kitchen installation.
Your order was placed on Friday 27th February at 17:18, and as this was outside courier collection times it was dispatched the next working day, Monday 2nd March at 13:11, which is confirmed by the DHL tracking.
According to the tracking history, on 3rd March DHL reported that they were unable to locate the delivery address. As soon as Amazon contacted us on Thursday 5th March at 08:50, we immediately investigated and amended the delivery details, confirming this back to Amazon at 13:15 the same day so that DHL could retry the delivery.
DHL then updated their system on 6th March, confirming that the parcel would be delivered on Monday 9th March, which is reflected in the tracking information.
You contacted us directly on Friday at 15:34. As a small UK business our office hours are Monday–Friday, 9am–5pm, and your message was therefore received late Friday afternoon and picked up when we reopened on Monday morning. We’re sorry if the response time across the weekend felt slow, but it was unfortunately outside of our operating hours.
We always aim to respond and resolve issues as quickly as possible, and in this case we acted promptly once the delivery issue was reported to us.
Kind regards,
Warren Reed – Designer
Stunning
Beautiful and perfect looking forward to putting it in place
As my kitchen is still being updated
10 février 2026
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
Great product excellent service
25 février 2026
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
DHL tracking said the first parcel was…
DHL tracking said the first parcel was delayed and to contact seller. Warren Reed then found out the splashback had got damaged and sent another one which we got really quick. Really good service and the splashback is stunning. Really pleased with it
23 février 2026
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
Easy to order
Easy to order, goods are just what I wanted. The reason I gave them four and not five stars is issues with the delivery company.
2 février 2026
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
What a fantastic splashback absolutely…
What a fantastic splashback absolutely delighted with it came very quick delivery, packed well
16 février 2026
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Absolutely love my highland cow splash…
Absolutely love my highland cow splash back! Amazing quality and amazing picture quality :)
26 janvier 2026
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
First one got delayed but was soon…
First one got delayed but was soon rectified
Absolutely love it
22 janvier 2026
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Placed order 25/01/26
Placed order 25/01/26. First splashback got damaged by DHL. Then had to arrange a replacement DHL did not deliver on day specified and had to wait a further 2 days before delivered. When eventually arrived half of order was missing. Several emails later and promises of the rest of order being delivered today it still hasn't arrived on 07/02.
Splash back is very nice but it's not worth all the hassle trying to get my order.
I suggest that you change your courier provider as it has defiantly put me off ordering any other products.
7 février 2026
Avis spontané
Réponse de Warren Reed - Designer
Thank you for your feedback, and we’re very sorry to hear that your order was damaged in transit and that you experienced delays with the replacement delivery.
Unfortunately, while we package our splashbacks carefully, damage can occasionally occur during transit with couriers. In these situations we always arrange a replacement as quickly as possible once the issue has been reported.
We’re also sorry to hear that part of the replacement order appears to have been delayed. If you could please share your order number or contact us directly, we would be more than happy to investigate the shipment with DHL and ensure the remaining item reaches you as soon as possible.
We do appreciate your comments regarding the courier service and will certainly take this feedback into account. We're glad to hear that you were pleased with the splashback itself, and we would like the opportunity to resolve the delivery issue for you.
Kind regards,
Warren Reed – Designer
Absolutely love my highland cow…
Absolutely love my highland cow splashback. Great service and quick delivery.
30 janvier 2026
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
The splash back is lovely arrived on…
The splash back is lovely arrived on time, customer service excellent
19 janvier 2026
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Arrived on time and looks great.
19 janvier 2026
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Splash back and reliable Very pleased…
Very quick and reliable Very pleased with splash back
13 janvier 2026
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
The website was easy to use
The website was easy to use. There was a lot of choice and different sizes. I love my splash back it adds colour to my kitchen.
29 décembre 2025
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
A great addition to any kitchen
A great addition to any kitchen. Different and eye catching.
Quick delivery too.
22 décembre 2025
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Great product and great customer…
Great product and great customer service. Used them more times than I can count
5 février 2025
Réponse de Warren Reed - Designer
Thank you for sharing your thoughts!
We’re grateful for your feedback and support.
Cat glass splashback
My glass cat splashback ordered from Warren Reed looks fabulous in my new kitchen. Great quality and a lovely clear picture. Perfect finishing touch. Special thanks to Greg for helping me with my delivery.
4 décembre 2025
Avis spontané
Réponse de Warren Reed - Designer
We’re so grateful for your kind feedback. Every word helps our small business grow and thrive—thank you!
The material from the cushions I…
The material from the cushions I ordered had changed from my previous cushions. They do not match and we're made from inferior material. Disappointed but Warren Reed did explain the reason for the material change and offer me a full refund.
24 novembre 2025
Réponse de Warren Reed - Designer
Thank you for your review.
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