AMAZING CUSTOMER SERVICE???? NOT
Bought a watch for anniversary present from watch shop having seen reviews. It arrived fast but it didnt work. I have had lengthy conversation with Watchshop who would not try to help remedy the problem without me returning the watch at my own expense and waiting 2-3 weeks while they assessed the situation. The watch was bought 2 weeks ahead for an anniversary and discovered to be faulty 2 days before the anniversary when I tried to set and start it before wrapping. Despite offering to buy a second watch so I could have the present in time, Watchshop refused to make any attempt to help me and said they couldn't guarantee a refund so they didn't advise me to get another. Their only solution was that I return and wait. No flexibility. Treated with suspicion. I was told I could not speak to anyone more senior than an assistant supervisor and that on no account would the MD or Ops manager speak to a customer.
I called Kahuna who produce the watches and despite two phone calls from them to Watchshop asking them to contact me and promising them promising to do so, Watchshop did not call me.
This company claims AMAZING customer service.....it is amazing but not in a good way. BEWARE, it's easy to get good reviews when things go right (and they are quick to send). What matters in customer service is how you try to help the customer....they don't....they just robotically repeat THEIR policy and don't try to help your situation. With overnight delivery, they could have got another watch to me and in time....they chose not to so. So no anniversary present. I could go on and on.
