Water ATL Avis 75

Réponse : Water ATL

19 juin 2025

Hi,

We completely understand your frustration, and we truly apologize for the lack of communication and the long delay. You’re absolutely right to be upset — no one should have to wait this long or feel ignored after making a purchase.

The truth is, Water ATL went through a very difficult period, and operations were paused for months while I worked to raise the funds needed to keep the business from going under. It wasn’t about taking people’s money and disappearing — it was survival. That said, the lack of updates and delays are completely on me, and I take full responsibility.

Email inquiries are currently being responded to, but I’ll be honest — I’m extremely slammed and working through a heavy backlog one by one. I appreciate your patience more than you know.

If you haven’t received your order or a refund yet, please know I’m still committed to making things right. We’re slowly getting back on track and working to rebuild trust, even if it takes time.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

I want to start by saying I completely understand your frustration. There’s no excuse for the delays, the lack of communication, or the experience you’ve had — and I take full responsibility.

The truth is, Water ATL was on the brink of shutting down. As the founder (Patrice Taffo), I hit a point where there simply wasn’t enough money to fulfill the orders we had. A combination of unexpected business issues, manufacturing problems, and financial strain pushed us to the edge. I had to completely pause operations and focus on raising the money needed to save the company and make things right — not just short-term fixes, but a real restart.

It was the hardest season I’ve ever been through as a business owner. I know communication should’ve been better, and for many of you, it felt like we disappeared. That’s on me, and I own that.

But I want you to know we’re now rebuilding — slowly but surely. Orders have been going out again. We’ve streamlined everything and made major changes to ensure this never happens again.

If your order is still pending or unresolved, we want to make it right. Please feel free to reach out directly, and I’ll personally make sure you’re taken care of.

Thank you for even considering supporting us in the first place. That means more than you know.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

We completely understand why you feel this way, and we’re truly sorry for everything you’ve experienced. You're absolutely right — delays went on far too long, and communication during that time was unacceptable. We take full accountability.

The reality is that Water ATL was in a very difficult position. As the founder, I (Patrice Taffo) had to pause operations because the business was on the verge of collapsing. There simply weren’t enough resources to fulfill all pending orders, and we had to make the tough decision to raise funds to save the company from going under entirely.

That said, you should’ve never had to deal with this. If you never received your refund and the Klarna dispute hasn’t resolved yet, please reach out again and we’ll do everything we can to make it right — whether through a refund or fulfillment.

We’re finally back on our feet and fulfilling orders again — not making promises we can’t keep, but genuinely working to restore the trust we lost. Thank you for your patience, even if it ran out — you had every right.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

You’re absolutely right to be upset — and we’re truly sorry. No one should ever be left waiting this long or feel ignored. The fact that your order was placed over a year ago and still isn’t resolved is unacceptable, and we take full responsibility.

The truth is, Water ATL was going through a serious crisis. As the founder, I (Patrice Taffo) had to face the harsh reality that we ran out of resources and had to completely pause operations. We had no choice but to raise money to keep the business alive and prevent it from shutting down permanently.

During that time, communication suffered badly. That’s on us — and it’s something I deeply regret. The confusion with your order number and inconsistent replies should have never happened.

We’re finally rebuilding, and orders have been going out again. If you’re still waiting on a resolution and haven’t been refunded or fulfilled, please reach out one more time. We’d be happy to either refund you or get your piece out ASAP — whichever you prefer.

Thank you for your patience (even if it's gone now). We understand.

Warmest regards,
Patrice Taffo
Founder, Water AT

Réponse : Water ATL

19 juin 2025

Hi,

You're absolutely right to feel the way you do, and we truly apologize. Waiting this long with no clear communication is unacceptable — and we take full responsibility.

The truth is, Water ATL went through a serious financial collapse last year. As the founder (Patrice Taffo), I had to pause all operations because we ran out of the resources needed to fulfill orders or keep up with support. It was never our intention to ignore anyone — but we understand that silence felt like a slap in the face.

We turned off Instagram comments not to avoid accountability, but because the flood of messages became too overwhelming to manage while we worked on saving the business. That’s not how we wanted to handle things, and we regret that decision.

We’re now slowly getting back on our feet and fulfilling orders again. If your cap has still not arrived or you haven’t been refunded, please reach out to us directly — we’ll make it right, no excuses this time.

Thank you for your patience, and again, we’re deeply sorry for everything.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

You’re absolutely right — and we’re deeply sorry. No one should ever have to wait this long, send that many emails, or feel like they're being ignored. The fact that you stayed patient and still didn’t get your grill is something we take full accountability for.

The truth is, Water ATL was in serious crisis mode last year. As the founder (Patrice Taffo), I had to make the difficult decision to pause everything because we didn’t have the funds to complete orders or properly run the business. It wasn’t about not caring — it was about survival. But that doesn’t excuse the experience you had.

The multiple molds, the unanswered questions, the phone calls that led nowhere — it should’ve never gotten to that point. All of it was a failure on our part, and we own that completely.

We’re slowly rebuilding and orders are going out again. If your order hasn’t been fulfilled or refunded, please reach out directly and we’ll do what’s right — even if that means sending the grill as a gift, no charge.

We know a TikTok or public review can be damaging, but we also know that we earned that frustration. Just know we’re doing everything in our power now to move differently.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

We understand your frustration, and we don’t take comments like this lightly. You had every right to expect better from us — and we truly apologize for the experience you’ve had.

The truth is, Water ATL hit rock bottom last year. As the founder (Patrice Taffo), I had to pause operations because the business ran out of funds and resources. It was a brutal time, and unfortunately, that collapse affected a lot of customers who put their trust in us — including you.

There’s no excuse for not receiving your order or dealing with poor service. We let people down, and we’re owning that.

Now, we’re slowly rebuilding from the ground up. If you’re still waiting on your order or never got a refund, we’d love to fix it — whether that means sending the grill out for free or processing a full refund. You deserve to be made whole.

Again, we’re sorry. And while we know we have a long way to go, we’re committed to doing better — every step forward.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

You’re absolutely right to be upset, and we’re genuinely sorry. The delays, lack of updates, and the fact that it’s been a year with no grill and no clear communication — that’s completely unacceptable, and we take full responsibility.

The truth is, Water ATL went through a major collapse last year. As the founder (Patrice Taffo), I had to pause all operations because we didn’t have the funds to properly run the business or fulfill orders. It was a devastating time, and unfortunately, many loyal customers like you were caught in the middle of that.

You shouldn’t have had to chase us down for a return label or wait months for responses — and we know how that makes us look. We also regret turning off comments or posts during that time. It wasn’t to silence customers — it was because we were overwhelmed and trying to figure out how to save the business from going under completely.

Now, we’re slowly rebuilding and getting orders back out. If your order hasn’t been fulfilled or refunded, we’re more than willing to refund you or send the grill out as a gift to make this right.

We’re not hiding anymore — just working hard to earn back the trust we lost.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

We hear you — and we’re genuinely sorry for everything you’ve experienced. Three months with the same repeated responses and no product in hand is incredibly frustrating, and you have every right to call it out.

The truth is, Water ATL was in a really tough place. As the founder (Patrice Taffo), I had to completely pause operations because we ran out of resources and funding. It was either shut the business down completely or find a way to raise the money needed to rebuild and make things right. That’s what we’ve been working toward — but in the process, many people like you were left in the dark, and that’s something I fully own.

We understand how this looks from the outside. The delays, the generic emails, the silence — none of it is okay. If your order still hasn’t arrived and you haven’t been refunded, we’d love the chance to make this right now — whether that’s a full refund or sending your piece out at no charge.

We’re finally getting back on track, and we’re committed to doing better moving forward.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

We completely understand your anger — and you have every right to feel this way. Four months of delays with the same vague responses is not acceptable, and we sincerely apologize for the experience you've had.

The truth is, Water ATL was on the verge of shutting down. As the founder (Patrice Taffo), I had to pause operations completely because we simply didn’t have the funds to fulfill orders or operate properly. That’s not your fault — and we fully own the consequences.

We know the phrase “next batch” became frustrating and repetitive, especially when paired with no action. That’s on us. If you've already filed with the BBB or pursued legal action, we respect that — and we’ll cooperate with whatever process is needed.

But if you haven’t been refunded yet, we’re more than willing to take care of it right now — or ship the piece as a gift if you prefer. You didn’t deserve to be left in the dark, and we’re committed to doing right by every single person we let down.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

We understand how angry you are, and we’re not here to argue — just to be transparent and take full accountability.

You’re right: our estimated delivery times were not met, communication was poor, and delays went on far too long. The phrase “it’s still processing” became a painful loop for many customers — and that’s something we deeply regret.

The truth is, Water ATL was in crisis. As the founder (Patrice Taffo), I had to pause operations completely because the business simply ran out of the money needed to fulfill orders. It wasn’t about being careless — it was survival. But in trying to keep the business alive, we let a lot of people down, and that’s 100% on us.

Now we’re working to rebuild the right way. Orders are going out again, and we’re doing everything we can to fix the damage done. If your order is still unresolved, we’re happy to refund you or ship your piece — even as a gift if that feels more appropriate.

We know our reputation has taken a hit. But we’re not hiding from it — we’re working to earn back every bit of trust we lost.

Warmest regards,
Patrice Taffo
Founder, Water ATL

Réponse : Water ATL

19 juin 2025

Hi,

We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to wait months without clear updates, especially when you were promised a 14-day turnaround.

The truth is, Water ATL went through a very challenging period where operations were paused due to financial struggles, which caused significant delays in production and communication. We know this isn’t what you signed up for, and we sincerely apologize for the wait and lack of timely updates.

We’re committed to making this right. If you’re seeking a refund, please reach out directly so we can prioritize your request and resolve it as smoothly and quickly as possible.

Thank you for your patience and understanding as we rebuild and improve.

Warmest regards,
Patrice Taffo
Founder, Water ATL