Water Irrigation Avis 

7 galvanised.steel gratings ordered to replace plastic gratings installed with GRP drainage channel 5 years. Plastic gratings damaged by goods delivery vehicles.
My concerns about installation were unfounded as the gratings fitted well into the existing channel.
Order was processed without problems and
the drainage system allied to the properties parking bay is now looks the business.

This is so simple, very easy to set up and use thanks

Prompt delivery great price. Nothing to complain about, wouldn't hesitate to use again.

The hose reel from HydroSure is well made and the galvanised finish looks like it will last a while! The fixings supplied however were not up to the job replaced with rawlbolts and the bayonet connector had to be replaced with a jubilee clip as it kept blowing off as soon as you tried to wind hose onto the reel.Works well after modifications.

Order easy and delivery date notification. Delivery Co., (Evri), left pack on doorstep adjacent to public footpath for all to see. In my experience a usual effort by this company!

very good service. Exactly what i wanted

Terrible Company, Payment gateway constantly fails adivisng your payment is fraud.

WaterIrrigation wont help as they blame it on your card, however Ive tried different cards from different banks and they all fail.

Dont waste your time adding things to your basket from this company, they wont honour the order anyway.

Website and company is run by MORONS.

Go elsewhere for your irrigation/garden parts.

What a great find - I purchased a number of their Hydrosure hose connections on a Saturday, and they were delivered on Sunday !
The quality of the fittings is excellent and the prices are unbelievably good. I will certainly use Water Irrigation again

A good price, well packaged and super fast delivery. I was very pleased.

I have had a terrible experience and want to make it clear for new customers to avoid this company. Customers services is awful as they have no authority to resolve problems. All they do is give links which you can find yourself on there website. I had ordered driveway grating which did not fit. I spent £60 plus delivery. When I attempted to make a return I used the weight on the boxes and the height but none of the delivery companies would do the return for under £60. I contacted via the chat but was told they could not help. Now if the company had any real customer services then they would advise as they never spent £60 or over delivering to me but they did not want to help. Please steer away from this company at all costs.

Superb. Really delighted

Avoid. Terrible customer service. Spent £00s on a so called “heavy duty” hose cart with hose and various accessories, in June 2023. Over the last few weeks water started leaking from where the hose attaches. Tried to remedy by gently tightening and cleaning but no good. Reported this last week. Got the standard response “please provide photos”. Submitted these only to get the response that the item is now out of warranty and that no spares are available. Instead I was offered a 10% voucher against a replacement item. Unbelievable. Incredibly poor customer service. Surely any reputable dealer would at the very least provide replacement spare parts, especially for an item that is barely 12-months old. Avoid.
Update 8/8. So, Water Irrigation have replied stating they had been in contact with me previously. They had and that was to say there was nothing they could do because there are no spares available for the water cart and that it was over 12 months old. All they could offer me was a voucher against a new product. So I am left with a barely 12 month old product that has been subjected to normal use ( and garaged over the winter) that is now useless. These are expensive products
and it is very reasonable to expect them to last longer than 12 months and for spares to be available.
Unacceptable standards of customer service. Avoid.

Not fit for purpose. Weld falls apart on feeble metal construction

They have lost a business customer because of their poor customer service.

Could not amend basket, customer service slow and poor to respond. They offered an invoice to pay for the order (which wasn’t completed and had things not needed).

Terrible customer service. Avoid.

EDIT: the issue is a limit to the basket size. A temporary work around has been given (make several purchases circa 50 items) and the postage bar the first basket will be refunded until the issue resolved. I have updated this to 3 stars for now.

Helpful chat function on their website, when I had problems with making my payment on line.
The products I bought did the job perfectly, despite a little apprehension I had that I may have ordered the wrong type of pipe fittings.
If I could make one suggestion, the descriptions of products on your web pages could perhaps be more technically orientated, rather than written in what I call "salesperson speak". For instance I want to know things like pipe thread sizes, hosepipe materials, component specifications, etc.

I do not understand the bad reviews… The items arrived well packaged and promptly.
The website carries all one needs to install drip irrigation systems for different applications.
I love the fact that - as a novice drip irrigator - I could find all the information I needed to correctly order and install my system on the website.
I have now order from them twice and will buy from them again next year, when I expand the system.
The equipment is good quality and the service excellent, I highly recommend!

I bought a wall mounted hose reel described as taking 50m of hose. I checked with Water Irrigation and sadly it is made in Italy. The design and strength is appalling. When the 50m is wound on plus the water held in the hose it detached itself from the wall. As the "returns policy" states that returns will only be accepted for unopened/unused items, I made a thicker steel bracket which I have rawl bolted it to the wall, and removed about 12m of hose. Not sure which part is going to fail now.

I have used this company on many occasions. But now I see why the reviews are so bad because if you have an issue. they just do not respond. I appear to have received an incorrect product. as its not as described on the website. As they will not respond, I am about to ask my credit card company to refund my money perhaps that will get their attention

Who the hell still trades with poor contact details..... Some times you just need to speak to someone for advice!

If I could score zero, I would

Returns for faulty products are very difficult.
I've used WI a number of times, the products are reasonably priced and arrive quickly enough, I've never had problems.
However, if you have a problem with the product? Good luck to you. I had a faulty product. It's not WIs fault - these things happen. I opened a ticket, and got a useless AI chat response email to my query. I was was asked to supply images of the the problem, which I did, and the ticket was closed without further communication (closed sending a new one, closed ignoring me, who knows?).
I was sent an email to review their service but apparently the service provided on a ticket after it is closed (isn't that when you want to rate the service, after it has been provided?).
Anyway. Lets be honest, you get these items from other online retailers and you may have chosen this one because the smaller size and specialism would result in better service. Well it doesn't. So as long a your product isn't faulty or you don't need any help this firm is great. If anything does go wrong though, you will deeply regret not having used other online retailers, who have got their act together.

Edit (11/7/24). Following this review, I was contacted by the company who responded quickly and helpfully. I have therefore upgraded from 1 star to 3 star (I can't give 5 due to the original failures) but a upgrade was definitely warranted and nice to see that they want to do better than they did originally.