WATERROWER | NOHRD UK Avis 

Bought the WaterRower Performance Ergometer recently, really happy with it. Build quality is fantastic, putting it together takes a bit of effort but it’s certainly worth it. Once you pair the Rower with the App there are lots of different workouts to select and you can compete with other users. Rowing action is much better than magnet and air rowers.

Bought a Hedgehock after sitting on one in a resort in Maldives. It's an excellent product. Looks odd, initially feels odd BUT brilliant if you have back issues. Customer service for WaterRower is truly appalling however. It has taken months to get a replacement for my faulty item ... and communication has been awful. Shame ...

Decided to purchase a rowing machine since having to quit running after knee surgery. I liked the waterrower concept due the sound (others, such as the C2 are sooo loud) and the small footprint. I wanted the A1 set up as it has the monorail - which I find allows my lower back to stay in a more neutral position (I've done some cityrow stuff in the US and liked it - it's essentially the same hardware). However it didn't have the bluetooth connection. A friend told me to just call WaterRower direct and ask for an A1 with the S4 - which I did. They advised that whilst they could do that a more cost effective and better option would be the A1 with the SmartRow option- which they could fit before shipping - and of course they were right. Assembly of the machine was pretty straightforward, although do yourself a favour and watch the youtube video, far easier than the booklet. Setting up SmartRow was also easy, you can then use it to connect to Kinomap and some other apps. I am also using some of the training videos from TrainingTall to help refine my technique (which I can thoroughly recommend) and then checking the stats etc on SmartRow. I love the sound and I love the fact that it just stands up out of the way - I do actually have room to have it 'down' but as I have clients in my studio at times, it's good to have it out of the way. Very happy with the assistance and service that I got from WaterRower.

Just ordered a replacement water tank, since the old one started to leak. To be fair, I've had this one 10 years already and use pretty much every day (my first one I bought several years earlier still, and it's also still going strong on its second tank). Nothing else I've ever posessed that involved fluids (cars/ washing machines / steam irons/ garden hoses..) can claim a decade leak free like my Waterrower, and nothing else on the Waterrower has ever failed. Every couple of years I replace the little batteries. Great bit of kit.

My first one sprung a leak after only 6 or 7 years, so they clearly make progress since those days. It's a beautifully made machine. I returned it to the company for repair, and basically it came back as a new machine, completely rebuilt, in boxes and much cheaper than a new one. I was commuting to London from NL at the time, so had one Waterrower at each end of my commute. Ideal for those early mornings when you only have 15 minutes or so into which to fit a full body workout. In the end I gifted the old one to an ex-Marine friend, and he's still getting good use from it.

As bad luck would have it, I've had a lot of surgery over the last 10-12 years, following a bad leg fracture, and the Waterrower figured prominently in my serial recuperations - you really can easily tailor what you're doing to how well/mobile you're feeling. Now in my old age (I'm mid 60's) we've downsized to a small flat, and when not in use, it stands up in the corner of my hall, looking like a nice bit of cherry-wood furniture or fittings, easily rolled out onto my living room floor in front of the tv for my daily phys. I've always struggled with my weight, which a sedentary career and limited mobility following the leg issue didn't help, so OK the Waterrower didn't save me completely from now being built more for comfort rather than speed, but it's very easy & convenient to use, so I've been able to maintain my daily rowing fitness regime even though physically I cannot run or cycle. Consequently I don't have high blood pressure, my cardovascular fitness is fine, I maintain a certain muscle bulk, and I don't have diabetes (the medics always seem rather disappointed when I walk in at my age and waistline, and yet don't trigger any of their tests...). The Waterrower really has saved my life, and given me quality of life. Love it.

Had few issues with the rower frame that got dealt with in the best way possible no complications. Thank you and a big thank you to K ;)

So I have had the Performance Ergometer since March 2021 when we all went into lockdown and all the gyms and swimming pools closed (I'm not really a gym user but I did swim at least 5 times a week).
After lots of reading online about ways of getting a good all round workout at home indoor rowing seemed to tick all the right boxes for me based on what I like to do exercise wise, especially as I am a bit of a larger fella.
I ended up at the Waterrower website as these machines are so well built and will take a larger person on them with ease, there are cheaper rowers out there but I am a little too big to use them.
I chose to spend a little extra and buy the ergometer for the extra that come as standard. The SmartRow unit and the App that you use are just brilliant, there are loads of various preset workouts to choose from, together with being able to have races with others around the world any time day or night. There is so much info that comes up on your tablet or phone as you row it gives you the incentive to push harder and improve every time you use it. It will show you in detail where you are doing well or not so well during your workout so you can focus and improve.
Customer service is second to none, I have not had to call them many times at all over the last year but when I have they go above and beyond.
I can honestly say that I have really enjoyed using the ergometer over the last year, it has helped me keep active all through lockdowns and now that my gym membership has run out I do not intend to renew and now save time and money by not having to leave home for exercise. Rowing is my new thing now and it looks like it will be for many years to come based on the quality of this machine, and if anything does go wrong I have no doubt that it will be put right without any drama.

This is the best piece of fitness kit I have ever owned! I was tempted to buy one of the many 'lookalikes' on the web at cheaper prices but purchaser reviews and shorter guarantees led me to Waterrower. I am so pleased I did. It is made from quality components, easy to assemble, attractive (does matter in a home), and smooth in use. I am sure the parts will exceed their 3 year guarantee even with daily use. I had questions regarding SmartRow which Ben at Waterrower answered quickly and in full. HIGHLY recommended!

I have now owned my Waterrower for a little over 12 months and feel my review is a fair reflection of both the product and the customer service I have experienced. On the whole the product is a good rower, it looks nice in home and certainly look much better than it’s competitors, it works quite well and I’ve spent many hours this last year using it quite extensively. I regularly use a well known competitors rower In The gym and I genuinely prefer the water rower. However… there are issues. Once you begin rowing at a strong pace it starts to make some really annoying noises from various areas on the machine. After some time they become so annoying I find myself adjusting my workout just to stop the noises. I did attempt to
Contact customer services some months back when the machine was in warranty but found their customer service so appalling I gave up. However some weeks later the noise was so bad I attempted again to consult with their support… only this time the previous person I dealt with had left the company and been replaced by somebody else who was even worse. I therefore gave up any attempts to resolve the issue and am
Now left with a very noisy water very expensive water rower that annoys me almost every time I use it. A terrible shame as an otherwise great product is completely let down by a company offering an unparalleled poor level of customer service. Let me explain the shortcomings in service… a standard suggestion they’ve made numerous times to resolve the issue is ‘can you please bring it to our workshop and we’ll have a look at it?’… well of course I will, not a problem…. Because transporting an enormous water rower nearly 150’miles to your branch is no hassle at all, maybe I’ll
Bring it on the bus or take a leisurely train journey with my water rower. Another suggestion of theirs is that I start removing certain components and posting them to water rower at my own expense… well I’m not talking about a few nuts and bolts here, this is an enormous rowing machine!!!!! Seriously?!?!? And my own expense!!!! Are they for real.
I’d also like to point out their new support process recently put in place…. They will NOT talk to you. Every single enquiry must be emailed and they will email a response. They flatly refuse to talk to their customers regarding an after sales support issue!!!! I have contacted them several times
Begging to have an actual conversation with a human, only to be told ‘no, we won’t talk to you about this’.
I could go on and on forever about the poor service but truthfully I’ve already wasted enough of my time on their customer service shortcomings.
So in summary… a nice machine. If it works. Pray to god’s that you don’t have any issues though, or you will be very disappointed with your £1200 rowing machine. Would I buy something from them again…. absolutely not!!!!!!!
By the way Waterrower…. Don’t attempt to post a pleasant response on here faking an interest in how you’d like to resolve my issues, you had several chances to do this and failed at every point.

I was very happy with my rower, although the comms unit and the app are disappointing unless you pay a fee. My comms unit stopped working after 5 months. Customer service told me to email. I have emailed twice and not even had an acknowledgement a week later. I expect the service would be the same if something went wrong with the rower itself.

After much research I purchased a waterrower and added the S4 comm bundle to the order. All arrived promptly and looks fantastic....

After some initial issues with the product and accessories, Customer Support didn't meet my expectations versus the quality of the product. BUT... after a call from a Company Director (Ben) we discussed my issues and concerns, these were listened to and my faith in the product and customer service at Waterrower was restored.

Waterrower sent an engineer (Elliot) out to install the replacement parts.

I'm now looking forward to getting back on my Waterrower and spending many hours keeping fit 😉

I bought our Water Rower 10 years ago. I visited their premises in Acton the day after the Ealing Riots. We were learning to row at Twickenham Rowing Club.
It is very well made and easy to assemble. It looks good and stores upright, in not much space. It is pleasant to use, with a swishing sound reminiscent of the river. Ratty and Mole would surely endorse it too.
I did have a couple of problems; an early version of the heart rate monitor had an external receiver that jacked into the S4 Performance Monitor. The Water Rower staff were extremely helpful on both occasions, testing and replacing anything faulty at no cost. They even couriered a complete new heart rate kit with an internal receiver to me. That was easy to fit and it seems to be a robust solution to the connectivity problem.
Our Water Rower will become a much used heirloom.

Just purchased a WaterRower direct from WaterRower UK. Service has been first rate. Had a phonecall from WaterRower to check that the carrier had been in touch. Delivery was within days and within the window given for delivery. I am not especially technical but assembly following the booklet was easy, and took me about 30 minutes. The finished product is sturdy, and beautiful too. I have used it daily and love it. I previously owned an Infiniti R100 air/magnetic rower about which I had no complaints for 12 years. but already I couldn't go back. The WaterRower is so smooth in the action, and so quiet by comparison, it is way better to look at and easy to store. The S4 monitor has all I need. Perhaps best of all, no need to plug it in, just row, and the more effort you put it the more the resistance will increase, and so it matches whatever level you are at. Honestly, I feel it is giving me a better workout. Highly satisfied.

Purchased water rower A1 as a present. The item looks ok but the build has been disappointing. The package has a replacement allen bolt for a normal bolt and it clearly does not fit. The manual quotes an allen bolt.

I called them and they finished off my sentence and appeared to know it was going to be an issue with fitment. They still wanted photos and promised to get on to it immediately. I've been chasing a resolution with no response.

The replacement bolt is unsightly and does not match the others. It looks like I've lost the right one and grabbed an old bolt from the garage. It's also the most prominent bolt (on the foot board).

Really disappointed with the experience. I'll be returning the rower if not resolved over the next few days.

the water rower uk team have been absolutely phenomenal from the beginning of my original enquiry into their product line and throughout my customer journey

a big plus with this company over rivals: the after-care support is second to none (a big thank you to ally and simon for their efforts in assisting me with the S4 club model and for offering to help me in person, which was sincerely appreciated)

the product itself is well constructed, solid, and i am sure it will last many years with a little care and maintenance

no hesitation recommending the product itself and would definitely say the customer service is a stand-out compared to other companies i have encountered. water rower truly value and appreciate their customers and that is a rarity these days.

What a great service experience!!! After having a whole series of questions about the Waterrower answered quickly and with excellent detail, we ordered our Waterrower online. We were regularly kept informed throughout with updates on the order status (stage of construction and shipping) and then right up to the actual day of delivery. There was upon receipt of the Waterrower an issue with a part of the machine (delivery related, not manufacturing) but the team were immediately onto it and it was rectified the very next day. Huge thanks to Khalil, Liam and Ally who all played a part in making this a 5-star customer experience. The product is fantastic, but it is, in our experience, totally matched by the outstanding customer service. Thank you!

WaterRower Natural Ash - Further my original review regarding the poor quality of the finish, Customer Service offered to swop it with a new one. They were excellent and communicated with me throughout the process. Collecting my existing WaterRower and replaced it with a new one. However, the finish is virtually the same as my original. Most of the sides are rough, most of where the wood has been cut is rough, and the wood edges are sharp. For want of some sandpaper...Danish Oil has not been used in any of the holes for the bolts. The WaterRower itself is a joy to use but as the vast majority of the rower is made of wood this mars the whole experience, especially when man handling it. So my review remains at 3 Stars. Customer Service - 5 Stars.

I had originally submitted a very negative review about The WaterRower company but to be fair, they got the back-end of an accumulation of bad purchases - which was unfair.

Accidents happen and WaterRower made good immediately. The gentleman I spoke to was extremely polite and I thank him for his honesty.

I would highly recommend the WaterRower company.

I'll start with the good:
It's lovely to look at, has a small footprint when stored upright, is quiet (compared to rowers like the Concept 2), and I enjoy using it.

But now with the bad:
I had some damaged parts, a wrong replacement was sent out, the iOS app hasn't worked for me for months and Waterrower told me the developer says it's an issue that Apple need to help with but there's been no update. I also found another part that wasn't manufactured properly but now I need to send the item in before getting a replacement. Whereas the previous time replacements were sent to me and I could send the faulty items back in proper packaging but this means I'm going to end up leaving it as I'd need to buy suitable packaging and pay to send it back.

I don't know if the quality control slipped with the massive demand increase because of lockdown or whether I was unlucky.

Overall I've had a very mixed experience. I want to love the rower but only like it and as of this moment I wish I'd bought a different one.

Sent faulty goods, bounced from pillar to post trying to resolve issue, dismissive customer service agent, calls not returned, questions not answered, unhelpful and confusing responses. Expected much better.

Have enjoyed my WaterRower at home for nearly 3 years. Convenient & easy to store upright against a wall in the study.Recently made a warranty claim re split in rubberised covering of handle & was most impressed by courtesy, efficiency of the Support team in getting a replacement to me 200miles away in under 24hrs --
no quibbles nor claiming 'wear & tear'. Excellent machine with service to match. Thank you