Wave Avis 

My complaint was handled with courtesy and efficiency by Josh.

Debbie, well what a star. She helped me get the answer to my question and amended the settings to assist me in the future. Thanks Debbie.

Managed to deal with my enquiry in an polite and efficient way

Visited Wave chat because I couldn't download our Invoice. Caroline was extremely patient and was able to sort the issue within minutes. She stayed in the background until I was satisfied the problem had been resolved.

Helpful Customer Service

Over a period of nearly two months, I sent multiple emails regarding two straightforward issues:

The service address being billed was incorrect.
Wave needed to complete supplier onboarding documentation so that our company could set them up as a supplier and process payments.

The first issue was initially misunderstood. My concern was not whether the meter served the property, but that the address associated with the supply was incorrect. After several exchanges, this was eventually acknowledged and a visit from South West Water was arranged on 8 October 2026 to help rectify the matter.

The second issue proved significantly more frustrating. Repeated requests for completion of the supplier onboarding documentation went unanswered, with little apparent engagement with the information provided in my emails. It was not until approximately the fifth email and a telephone call that part of the required information was supplied. The remaining information was only received after a sixth request.

Overall, what should have been two relatively straightforward administrative matters took almost two months, numerous emails, and several phone calls to resolve. The experience left me with the impression that customer correspondence was not being read thoroughly and that proactive communication was lacking.

Following this review - an apology was recieved and all matters are now resolved.

Great customer service, thank you Caroline !

The member of staff was very helpful so no problem there. The system is wrong when you still send figures which are estimated. That causes a problem to me as we have to split the bill and then the tenants complain. This has happened again to day. I would like to have them all put on a separate meter but the cost would be prohibitive with digging up the road near the shops and flats. Of course I would be responsible for the work whereas years ago we took notice of the old business and took their advice as the cheapest way was to have one meter. I wish I had never taken notice of that advice. Now 40 years ago and we still have to divide the account and that always causes problems which at our age we do not want. We also never take a penny for the work.

The lady who dealt with my call spoke clearly and was calm and took the time needed to deal with the whole query

Superb lad call handler
Helpful , cheerfully and very through
Much nicer to deal with thanAI bot

The person I spoke to was very friendly, helpful and knowledgeable. She understood what I needed and was able to make the amends to the accounts immediately whilst on the phone.

On the Ball my enquiry took minutes and all sorted.

John was really helpful and sorted my query fast. It's nice to have a person that's actually bothered!

Wave responded to my request very quickly and in a polite and professional way. They were very helpful during the whole process

The call handler was very helpful in resolving my query and delivered a solution quickly . In an age where customer service seems almost non existent this experience was a refreshing change

A very customer focused lady addressed my queries in a confidant manner

Spoke to Mitesh on the 5/10/26 who helped reset my account so I could access the overdue invoice.
Spoke to Angela on 7/10/26 who helped me gain access to m6 account. Both were very helpful and efficient.

Spoke to a lady called Angela. She was both friendly and professional and sorted my issue promptly.

Very Professional.

My advisor was very helpful and soon got my problem sorted despite having issues with the system being very slow. She was very apologetic all the time despite this not being her fault and I left feeling very happy that everything had been sorted and updated.