Webjet Avis 1 692

I rented a car in Cairns through Webjet for the period of 7th–15th April, with the car rental provider being Enterprise. Unfortunately, my experience was disappointing for several reasons:

My flight arrived around 8:30pm, and there was only one staff member at the Enterprise counter handling a long queue of customers. It took over an hour before I was finally served.
When I reached the counter, I was asked to pay $85 more than the amount stated in my confirmation email. The staff member claimed there was a mismatch between the booking platform and their system. After a lengthy and frustrating discussion near midnight, I ended up paying $6 more than the original invoice.
The car I received was not the one I had booked. I had reserved a Volkswagen Polo but was given a much smaller Mazda, as all other vehicles had already been taken.
The car key was also problematic—it wasn’t working properly due to a low battery. I had to replace the battery myself in order to use the car.
Overall, the experience fell short of expectations in terms of service, transparency, and vehicle quality. I hope the rental company and Webjet can improve coordination and service for future customers.

Literally the biggest waste of time. Im not quiete sure why I decided to book through this useless company. I booked a round trip from Melbourne to Queensland for 4 people with a hire car included cost me over $2000. The hire car company webjet recommended to me in the booking closed when our flight was touching down in Queensland at 8:30pm, so I called webjet and asked if they could help us change the flights because they were clashing with our hire car company they said they couldn't because the flights we booked were through jetstar so they have no way to help us. So I asked if they could assist us with a different hire car company and they said they couldn't because the cost would be much higher than the original price we got our hire car for because we booked so far in advance and got early bird deals. So we went and changed the time of our flights like we were told to do which cost us $450 and then recontact them to change the time we pick up our hire car only to find out in order to change the time of the hire car pickup we would have to cancel our current booking and pay even more for the hire car so the only available option to us is to sit and wait for 12 hours until our hire car is available. This is literally the biggest shit show. Webjet won't speak to the company on our behalf and the company won't speak to us because we booked through webjet. Save yourself the hassle honestly, I haven't being so upset and stressed in my entire life. Literally will NEVER use this god awful, incompetent company again. Not to mention the lack of english spoken by all workers is ridiculous to try and deal with when you can barely understand them and what theyre trying to tell you, I ended up needing to ask the representative to email me the information they were trying to tell me because I couldn't understand well enough to agree to anything.

I've rung the costumer support line to ask, to ask what I would consider a basic question, what's the difference between saver and flex when purchasing a ticket.
After nearly 20min, I needed to get off the phone to keep my sanity.
I'm still not sure exactly.
I feel like they're call centre is overseas with people that arent even trained in the basics and just read from a script that isn't fully relevant

DO NOT USE WEBJET. THEY ARE A RIP-OFF AND DO NOT ASK FOR A REFUND OR FOR CREDIT.
I'd booked a flight for my partner and I from Dubbo to Darwin with a stop over in Sydney.
A month prior the booking, I picked-up work, where they were flying me to Sydney, so I thought I could either be refunded or credited the flight from Dubbo to Sydney to use at a later date. I didn't want to get the refund or do the credit myself as I didn't want my partners flights to be cancelled as he needed to still fly.
Well f@#k me dead!!! I knew there were crisis events happening in other parts of Australia so, being placed on hold was understandable and fine.
However, when they did get to me, it was painful, unsatisfying, which left me gutted and very angry.
So, long story short, I had to cancel all of my flights and rebook as well as pay $200 more. I thought I would be left with extra money but no! I did not end-up with a credit or with a refund. I had to pay more. so please, DO NOT USE THESE GUYS, DO NOT ASK FOR CREDIT OR A REFUND.

The absolute worst, my flight got cancelled due to cyclone Alfred and after over two hours on the phone to Webjet they refused to refund me or even give me credits for the $1514.03 worth of flights I've paid for. They told me it's not their problem because they don't have control over the airline cancelling the flight and I would have to talk directly to the airline but then the airline told me because I made the booking through Webjet I had to resolve the issue with them. It's highway robbery at its finest, they are nothing but liars and thieves that have sent me on a wild goose chase with no results. Unless you are looking to get screwed over I would stay away from Webjet.

We needed to change our flight to 1 day earlier due to the Cyclone in Brisbane
We have been holding on the phone all day with no joy
We have a Virgin flight and virgin would not assist us as we had booked with webjet

Shocking service and the customer service is even worse

i book direct flights there were cancelled . so they put me on the worsted ever then would put me on better DONOT USE EVER IF YOU DO sorry be careful qantas and emirates offer great times for there flights then cancel and put you on the shitty flights. honey trap

I will never be booking or using Webjet ever again. My flight to the Gold Coast was canceled, not webjets fault by Air New Zealand.

They did not offer solutions that we're acceptable we ended up going directly to Air New Zealand who were told they were not allow to deal with us as we had to go through our booking agent so ended up flying a day early and trying to get everything done in one day prior to leaving to drop my daughter to university.

Then my flight home was also canceled. Car and accommodation for book trying to arrange a flight out that was acceptable ended up getting one out of Brisbane after many online chats with Webjet, Air New Zealand the webjet went around in circles and we're not very helpful at all.

Then I have a car booked through webjet which I need to now return to Brisbane airport rather than Gold Coast. Car renta company won't deal with me and refer us back to the booking agent which is webjet. Webjet won't do anything about it and refer us back to the car company I feel like we have been caught in between yet again and nobody wants to help. Makes for a stressful holiday losing days trying to sort it all out and many tears. Not a great start or finish to a holiday trying to deal with this.

Don't fly to the Gold Coast on Air NZ on a Sunday!!

EDIT
It's funny that they want to make it look like they care and telling me to reach out to their customer support, AS IF I HAVENT ALREADY!
I never received a call back in 24hours like they said.
I never received an email like they said.
And when I lodged a cancellation request for review via support, I received a TOUGH LUCK email within 10 minutes.
AGAIN, DO NOT USE.
Webjet, don't try to make yourselves look better because of this rating. I tried everything with you and THATS what this rating reflects.
I wish I read the other reviews before using your site.

You as a company, can go *dot dot dot. Never have I written a review like this.
You want to try to screw people over by having hidden clauses, stealing money and pretending to have a top notch service?

Go on, change your name do what you want.
You are good for nothing, and I hope whoever owns this business loses everything, just like you do to countless others.

Don't you dare try to pride yourselves on being a good service, you are not.

You want to offshore your hire for reasons like it saves you money as a company because we all know how cheap it is to pay for labour overseas and you don't have to deal with it on a humane level.
Everyone should be worried about a company that does this, because we all know it's not due to lack of jobs, it's due to greed.
You know why big companies do this? Money.
That's all you care about.

Nowhere did it say my flight was non refundable, hence purchasing the insurance to find out I can't cancel or change my flight afterwards.
Now im forced to travel and not go anywhere while overseas, when I could have received my refund and the company still would be able to sell the seats considering it was a month of notifying I can't make it.

Webjet sucks. Do not use. Ever.

You've ruined a life, and you have no idea what jeopardy you have put a person in.

To top it off, webjet stated they would contact the airline directly to explain the circumstance as and I would receive a response within 24hours. Its been 48hours, and nothing.
They said they would email me an insurance letter so I could lodge a claim, I've received no email.

How dare you you pack of liars.

back in 2021 I booked a trip from Melbourne to the Gold Coast for my self, my son and my mum . I paid a total of $492 return with fees. we ended up canceling due to covid. nothing we could do about that. we got given $450 In credit to rebook . the credit expires at the end of june 2025 . so we had no rush to use them . towards the end of last year my family found out that my mum was sick (terminally ill) so she can no longer travel . 3 weeks ago I got in contact with webjet too use some of these credits to fly my auntie down from the Gold Coast to see my dieing mum to be told I wasnt aloud to use all the credits for one person each passenger
got $150 credits each (even through i used my card to pay for the tickets) and the booking was in my name and there would be a $90 name change fee. there words were it's in the airlines terms and conditions. I then contacted the airline they don't charge a name change fee on airline credits .webjet denied this and wouldn't budge anyway webjet told me it was going to cost me another $230 onto of the $150 credits making a total of $380 when I can book a return flight for under $300 .so I didn't book those flights for my auntie using my credit cause it works out more expensive. that was scam number 1 . then a week later I said stuff it ill take my son away for the weekend just too get ride of my credits once again I got in touch with webjet told them the days and times I wanted to fly I wanted to fly and it worked out that I'd only have to pay another $150 on top witch I was ok with they came back the 1st time with $400 plus ontop of the $300 credits I refused to pay an extra 400 for these flights when again it would just be cheaper for me not too use credits they came back with another price a little bit cheaper I still refused to pay then I noticed the flights wernt the flights I even wanted they tried giving me totally different flights. when I questioned this she said.your not aloud to book the cheaper flights using credits the airline wont alow this. the flight must be $150 or more . mind you 1 flight was for $80 the other flight was for $141 I was happy to lose the $18 in credit . I ended up emailing there complaints department to work something out. I sent them an email a week and a half ago explaining my whole situation . they got back to me with an automatic message. that said each passenger gets a $150 credits each plus there's a $90 change of flight fee per passenger. they also said that they sent me an email back in 2022 seeing If I wanted to transfer my credits over to the airline but there was a time frame . I did not receive this email other wise I would have. they also told me to get in contact with the airline and see of they would take over my credits even though it's well and truly past the deadline to do so. so I emailed the airline and there's nothing they can do because I have booked through a 3rd party the airline did state the webjet needed to be the ones to get in contact with them. on the Thursday I emailed webjet to clear a few things up 1st of I didn't receive an email about transferring credits and for them to get in contact with the airline. so out of the $450 credits I only actually get to use $120 of them . seems my mum can no longer travel they get to keep her $150 credits for doing nothing then they charge $90 pp for a flight change witch is another $180. leaving me with $120 in credits but I still have to book a flight that's worth $150 or more too use them . do better web jet. and no I haven't hurd back from them since my last email that was send 5 days ago .. I have used credits through an airline and have never had to pay extra fees . do better webjet . you guys are just taking advantage of ppl....

Don't waste your time with webjet. We booked through them and Qantas overbooked the flight (because they are greedy scum). So Qantas just changed our flight back to travel half way across Australia. Since we booked with webjet Qantas told us we cannot talk to you and webjet just say it's the airlines fault so no one can actually help in anyway.

Website is glitchy which made me make an incorrect booking. They were not helpful in any way to help me resolve this issue.
Do not use use webjet ever

I recently booked a flight and accommodation package through Webjet from Melbourne to Aitutaki, and had an extremely disappointing experience. The package was advertised as a convenient way to reach my destination, but it turned out to be far from it.

What Webjet doesn’t tell you is that their “packages” don’t include a critical domestic flight from Rarotonga to Aitutaki. I discovered this only a few days before departure and had to scramble to book the 50-minute domestic flight myself—at significant additional cost.

When I contacted Webjet to address the issue, I was met with hesitation before the matter was escalated to their head office. The next day, I was informed by a representative that “this is just how the packages work” with no suggestion of what I should do to resolve the issue. There was no guarantee or clear information provided during the booking process to warn me about this.

To make matters worse, I can’t modify my hotel booking to return to Rarotonga a day earlier to catch my original outbound flight. The hotel booking is non-refundable, so I now have to pay for an additional night’s accommodation in Rarotonga.

Key Issues:
1. Misleading Advertising: The term “package” suggests that all necessary travel arrangements are included. However, this is not the case, and Webjet fails to disclose this critical detail.
2. Lack of Transparency: There is no indication during the booking process that you will need to book a separate domestic flight.
3. Financial Impact: I’ve had to cover extra costs for the domestic flight and additional accommodation.

This experience was frustrating and unnecessarily stressful. Travelers deserve clear, upfront information about what is—and isn’t—included in their booking. If you’re considering booking with Webjet, be extremely cautious and double-check what’s included before finalising your purchase.

I hope Webjet improves its transparency to prevent others from going through the same ordeal. Safe travels, everyone!

Do not support this business.. They have outright scammed my son in law, stolen his money and have lied and made up false claims that he didn't pay for his ticket. He booked and paid and the money came from his bank account straight away. He didn't receive confirmation or the actual ticket, instead an email wanting him to pay for his ticket. (Again) When he rang to clarify this they denied receiving his payment and told him he needed to contact the bank. His bank confirmed the transaction was paid immediately at the time of buying the ticket. Customer 'support' made up one lie after another to him and fobbed him off to other parties involved whilst insisting payment had not been made. One of the calls he was told that they had made numerous attempts at taking the money but it was declined, the bank can see if they had done so and confined the money left his account immediately and even sent them an email to show this. After a couple of days and him getting no result I called them and filled them in to direct them that this was against the law and that they needed to go into his correspondence to see the proof, the rude person whose name was Mary kept talking over the top of me and told me that she couldn't disclose information to me, I did not want info just the ticket. She then told me she needed permission from my son in law and was going to call him to see if I was permitted to talk on his behalf. Do I was put on hold. Turned out she phoned him but said nothing of me being on the phone and just told him he needed to buy add ticket. I was left on hold then hung up on when I asked for the supervisor. My third phone call I spoke with Yvette and asked for her supervisor and got Jennifer banar who once again just spoke over the top of me and lied about numerous things that didn't make sense but basically telling me he had to get another ticket that this ticket wasn't paid for although also agreed that after 1 week as it was that long since he booked that he wouldn't have a ticket to even refer to as they were if it was not paid for. She answerd correct but then proceeded to also hang up on me when she ran out of lies to tell me as I kept proving her wrong. The up shot is he ended up getting another ticket obviously not through them and the bank has lodged a fraud claim with them and demanding a return of the funds, against the law against the ACCC and it'scomplete robbery. I couldn't believe a company acted so dishonestly and treated us like this, I even double checked that I had not been contacting a company posing as Webjet it was so unbelievable but it was and they have caused my son in law a lot of financial stress and stress of us all and he needed to get to another state for his work. The ticket was top dollar, he is left out of pocket and the point of booking through this company is to receive customer support which is what we pay extra for the booking fee. The customer support is absolute disgrace and these people are armed with a spiel that they all kept repeating that had nothing to do with the actual issue and wouldn't at all listen to what I had to say that went against the lie that they were telling us. So they are trained scammers working under the legitimacy of a company that I thought reputable and have used many times. Since investing I have found this had happened many times and often and much worse than this situation robbing people blind and even investigated with outcomes that have resulted in them being disciplined by the ACCC however they are continuing with the fraud using disposable workers that are taking the fall for the company by complying with the unlawful practices that Webjet uses to steal money. Very very unsatisfied so bank to the drawing board to recover the money, hope that they do so at the banks request. Do not use these liars and theifs. Book direct to company. Scanners liars Thieves not happy at all

Sneaky man. Charge this fee at checkout 'price guarantee' and payment charges too.

Multiple times I've struggled with navigating through my booked flights but the online support agents at Webjet are so helpful and polite. It's made my experience less stressful having them help me, and I highly recommend confidently seeking help with them if you ever have troubles with Webjet.

DO NOT USE THIS COMPANY
THEY LIE ABOUT REFUNDS AND BLAME THE AIRLINES "QANTAS" FOR NOT BEING OPEN ON.

flight with Batik Air was cancelled and not replaced. We applied to Webjet for a refund which was within our rights. Webjet filed a case for refund and said it could take 12 weeks. After waiting the full 12 weeks, i had heard nothing so contacted Webjet....their response is below. this seems yet another way by which airlines are finding out ways to hold onto your money even longer in the hope you just give up.

Thank you for reaching out, and apologise for the delay in processing your refund.
I understand your frustration. After reviewing your booking, I can confirm that the airline rejected our initial refund request and asked us to resubmit it on October 25, 2024. Our team submitted it right away, and we’re now waiting for the funds to come through.
Once we receive the refund from the airline, we’ll update you via email right away.

5/11/24: I booked a multi city international flights from Sydney to Europe for 4 of us. The site shows "booking price guarantee" for 30 min and they charge for it too. However, to my surprise, the advertised fare wasn't honoured and I received a call suggesting that the fares have gone up - I needed to pay $1200 per person extra for a ticket that I booked for $2230 per person! I asked them about the "price guarantee" - they said it only covers for max $1k! So, I was asked to either pay ~$4k extra OR they'd cancel the booking all together. I quickly jumped on their site and the fare was still available for sale! I complained about it but the customer service rep said she couldn't do anything as that is marketing and she is customer service. Funny enough, they were still selling that fare that I booked for next 6 days! Although they refunded full amount charged to me as I didnt want to proceed with bloated fare, the fact that they advertised much cheaper fare and kept doing so for next few days is totally unacceptable. I can understand a tech glitch or some delays in fare refresh but 6 days!? This is completely out of line fraudulent behaviour, so I wanted to share my experience with others. I have also filed an ACCC complaint re this.

UPDATE 6/11/24: I got a "generic" response from Webjet per below message but it's of no use as there's no direct contact number or email for the issue to be addressed further! I called the contact centre - they were not able to help. Tried chat - they didn't help either. What's the point of responding here blankly when there's no intention to assist the customers? BTW, the same unavailable lower fares are still being advertised on their site! ABSOLUTELY PATHETIC! I hope the ACCC holds them to account because as a customer I am feeling helpless here!