Webjet Avis 1 692

do not use webjet. they are just scammers. once you purchase, thats it. they wont assist with anything. they will intentinally make mistakes sometimes with your booking confirmation and then will refuse to assist and will send you to the provider. i was just scammed $366 by them, NEVER USE WEBJET.

Would not recommend using Webjet if you want an enjoyable holiday experience. Unhelp & rude customer service team that refuses to sort out their own mistakes.

After booking a hotel with breakfast included (which it said on the booking confirmation), I arrived at the hotel and they said that breakfast was not included and to contact that point of booking. Upon contacting Webjet, they tried to tell me that I would need to pay for breakfast as it was not included. I questioned this as it was clearly stated on my booking confirmation and they finally agreed that it was part of the booking. But offered no solution for how this was to be sorted with the hotel.

Following my stay I followed up with Webjet again requesting a partial for the service that they sold and was not available. Webjet tells me that I need to sort this out with the hotel directly, even though I booked through Webjet they wanted to know nothing about this...

2 months later, Webjet fails to respond to emails - what a joke of an organisation. This could have been an easy quick fix.

Webjet did not put my full name on ticket as per passport therefore only first and middle name on ticket mistake not picked up somehow managed to go through passport control security and other measures flying half way around the world where noone questions name ? Different on ticket to identification when I realised the mistake contacted airline and webjet they say Qatar airlines fault they let me fly airlines say webjets faults and they have to fix it and noone can follow simple request to add my surname to flight back to Australia even if just on computer to correspond with Passport with no solution regardless whose fault the mistake should have been picked up on booking passport id supplied or check in at Qatar desk at Airport by me trying to do right thing is leading to possibly being stranded because noone wants to assist that regulations were breached happy to just pay for surname to be added cannot afford to pay for new flight .

I recently booked a flight through Webjet and had a frustrating experience that I feel compelled to share. Initially, I was drawn in by their competitive prices, but the fine print quickly turned into a headache.

When I needed to make changes to my flight, I discovered a slew of hidden fees that were never clearly communicated during the booking process. The change fees were exorbitant, and the lack of transparency left me feeling misled. It felt like they were banking on customers not reading the terms and conditions thoroughly, which is frustrating.

The customer service was also lacking; I found it difficult to get clear answers about the fees, and the representatives seemed indifferent to my concerns. I expected a more straightforward process, especially after spending a decent amount on the ticket.

Overall, my experience with Webjet has left a sour taste in my mouth. If you're considering using their services, be prepared for unexpected costs and a lack of support when things don’t go as planned. I won't be booking through them again.

Have used Webjet multiple times for multi stop international fares and have always had a smooth trip at a great price. Some of the best business class fares around. I realise the refund policy is very strict but if you want flexible fare conditions then you pay considerably more through the airlines. Will be booking another trip very soon.

We booked a daytrip to Brisbane from Cairns through Webjet. At very short notice, (4am on the day the trip) Qantas delayed our 6am flight by over 3 hours. When I rang Qantas, they said, if I had booked directly through Qantas, they would have refunded us straight away - including the return flight - since their policy is to refund if a delay by them makes a trip impossible (which it did for us). Qantas's text to us, advised we could get a refund but had to go through the travel agent (Webjet) since we used them for the booking. I phoned Webjet at 4.03am that same morning and have spent hours on the phone and had many emails with them since then. Webjet has refused to refund anything. They said they would escalate the matter 10 days ago, but nothing has happened. I will never book through Webjet again.

Further to the above review, Webjet did eventually get back to me and have agreed to refund me after all. It was a difficult process to go through, but at least they came through in the end.

I booked a flight online for Friday 1st November (I know this as I mentioned the day to my partner as I selected it - plus I had an international flight arriving the day before so it had to be spot on)

Next thing I know the confirmation comes through as Tuesday 1st of October. Annoying, but I thought a quick phone call would sort it out.

After 20 minutes on the phone, it feels like I am talking to a computer. The person keeps repeating "the difference to change the date will be $358, would you like to change it?", with no compassion or attempt to look into it further. The only other line that was offered was "since the flight booking was a month earlier, we can't change it"... so because I didn't pick up the system error straight away it is my fault? Terrible customer service, and seemingly no option to take it further. Never using them again, and advising the same to everyone.

Terrible refund/flight change Policies. Doesn't have all airports. Obscures costs and additional fees.

Made a booking on the 7th of July and haven’t received a single bit of correspondence or confirmation about our flights or accomodation. I was beginning to think I’d accidentally booked just flights and no accomodation! Luckily I had one dodgy screenshot which I could just see at the bottom I had booked accomodation.
Completely insane how I’ve received no info!!

I booked a trip to Bali, flights and accommodation for August 2024.

The package was cheap and absolutely a waste of money. The flights were extremely uncomfortable and no options for upgrades or entertainment.

The worst part was the accommodation, when we arrived (only had 4 nights in Bali, our first time) the accommodation was so horrible we ended up having to pay for another villa. The bed was supposed to be a king size bed but they had just pushed two single beds together, the place was filthy and had bugs all through it. There was no hot water and there was a tv mounted to the wall but there wasn’t any power cable attached to it. It said there was a mini fridge but that was also not there.

I contacted Webjet and requested a partial refund for the accommodation. They were no help at all and told me I had to contact the hotel, once I did they said this definitely isn’t there standards but they couldn’t help with any refund.

I will NEVER use Webjet again nor will I recommend them. I advise everyone to be very careful.

Don’t need any star for that immoral company’s bad service.

Booked and had to cancel flight just because of own mother being passed away during same week of my flight.
Shocked by their refusal to cancel the flight and instead got refunded only the tax charged amount which is very minimal. Going to advise friends and families about that poor service and experiences we never had before with other flight companies.

DO NOT TRUST WEBJET. The important word here is TRUST. I booked flights from Melbourne to Bali, my card was charged and I received a confirmation email stating that the flights were booked. Turn up at the airport and the airline had NO BOOKING. Help centre refused to help on the day because I'd booked business class and it is "policy" not to book a lower class. So they left me abandoned at Melbourne airport and refused to help. Then it took a week to get full refund back as they insisted that the return flight was still valid. Awful company. Awful staff. And if you get stuck dealing with a moron in head office called Robyn C (won't give last name), run away. In the end, they offered me a $200 voucher as compensation. Pathetic. DON'T TRUST WEBJET! EVER!
In response to the flaccid response from Webjet. They use weasel words like "the lack of support you FEEL you received....". No you morons, your call centre REFUSED to assist. YOU left me abandoned at Melbourne airport with zero help. A brief note, Webjet's call centre IS NOT in Australia (surprise) so the person at the call centre could barely speak English. To rub salt in a gaping wound, these clowns think that a $200 voucher to spend on their s**t platform is compensation enough. Pathetic and insulting. DON'T TRUST THEM! THEY WILL ABANDON YOU!

Run! Avoid webjets.

Save yourself the headache and deal with the airline directly.

A simple request to change flight destination took 4 hours on the phone, with 6 calls dropping out from webjets end... Handballing from one department to another, each time I called back I had to restart the whole process over again, despite the previous person advising they would leave notes.

Avoid them at any cost - I made a booking with them for turkish airlines however, they didn't confirm it with the airline till the second day when I called them and spent about two hours on phone.
Later on, I tried to change my ticket departure day and was sent a $278 payment link with PayPal as the ONLY option. I paid, but PayPal held and refunded the payment after a day. When I contacted WebJet, they said they don't have visa or master card payment portal and it is not their problem and gave me a new payment link for the same flight with a price five times higher !!!

Awful costumer service when there is a problem! It is surprising that I see this rate here! It is absolutely fake! We booked our 2024 Christmas trip with them then needed to cancel it for some medical reasons. It is July and we are still having drama with Webjet for our cancellation and getting refund and flight credit back and still not successful! I wish I could give them 0/5! No transparency, no help, kind of stealing your money! Frustrating!

Took a booking and confirmed accepted. 3 days later cancelled the booking saying the seats were full . After checking they were still selling the seats for an extra 1k. Spoke to customer service who said that there were no seats available. This company is selling seats it does not have

My accommodation was cancelled less than 24 hours until arrival, with no communication. i had to rebook and add a further $600 to the total payment. The customer support centre is hopeless, they provide no resolve and take no responsibility for poor service. Don't risk them, use another 3rd party or book directly. Look at the reviews on here and other review sites. Don't do it to yourself.

Terrible customer service.
We wanted to do a name change and it was going to cost the same price as the tickets as we are unable to go away now.
They then suggested a credit to use within 6months and they still charge you fees to use the credits. So $1200 in flights + a date change costs another couple of hundred dollars.
They didn't offer any helpful solutions for such a big company so will just have to cancel the tickets and lose the $1200.

Webjet couldn't even offer a refund with plenty of time before we would fly out on the domestic flight.
Definitely check their reviews on other pages as well.
Once bitten, twice shy. Will never be using webjet again. Go straight to the source and purchase tickets off an airline's website.

1000000% do not recommend.

OUR TASMANIA HOLIDAY WAS RUINED DUE TO WEBJET. Never, ever book through Webjet.

We booked flights through Webjet with Virgin Australia. We went to check in online, as per instructions, and Virgin Australia were unable to find our booking. On calling Webjet, we were advised that Virgin had "cancelled" both our departing and returning flights. We were never notified of this by Webjet. We had paid for this and received a booking confirmation. On searching Virgin Australia, the departing flight definitely was not cancelled. Lies from Webjet and they continue to blame the airline for their lack of communication. We will never recommend or utilise Webjet again and hope we can warn others so that they do not experience the same.

Booked a return flight from Brisbane to Orlando. Had a passport issue come up that meant I couldn’t leave on the departure date but was able to return on the original date 2 weeks later. All I wanted to do was change the departure date by 2-3 days.
The cost of the original return airfare was $2900. The “help” desk told me it would cost me over $5000 to change the date!!
The cost to book a new flight to exactly the same dates as the changed one was only $2700.
How can they justify gouging customers by a further $2300 on top of a new booking.
They couldn’t understand why I was confused and furious.
Hopeless 😩

Just finished speaking to the “Help” desk and they still wanted to charge me a further $5000 even after United airlines gave me a $2500 credit from my canceled flights.
That means it was $7500 to rebook my flights.
They blamed the airline but they were great to work with. Immediately gave me a credit and I can rebook the flights for only $2700 that Webjet want to charge me $5000 for 🤷🤬