We ordered some Shetland Black Slate 31cm x 61cm Vinyl Click Tiles and collected them from Wet Walls and Ceilings in Reading. The Reading staff were very helpful. Our builder has just laid the tiles i... Voir plus
L'entreprise a répondu
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Used the Elland Rd, Leeds store. Plenty of choice and designs. Very helpful and knowledgeable when discussing order. Flexible delivery ie time date etc. No hesitation when returning unused board a... Voir plus
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Bought ceiling panels, wall panels and floor tiles for bathroom project. Good quality and price. Delivered when promised. Kept me informed of delivery time from Reading store to Plymouth. 10% discoun... Voir plus
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Ordered a sample of bathroom wall board, which arrived quickly. However, as it was a PVC box structure, it wasn't what we were looking for. I did notice that the sample was slightly distorted (a coupl... Voir plus
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À propos de l'entreprise
À propos de Wet Walls & Ceilings
Écrit par l'entreprise
Coordonnées de contact
20 Barrie Road, G52 4PX, Glasgow, Royaume-Uni
- 0141 882 8275
- info@wetwallsandceilings.co.uk
- www.wetwallsandceilings.co.uk
4,3
Excellent
323 avis
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Thanks guys Great Service
Thanks guys Great Service, helpful and friendly team, will be back even sooner than I thought ordered a panel short lol
10 juin 2020
Avis spontané
Very fast delivery and panels ordered…
Very fast delivery and panels ordered were well packaged very good service
10 juin 2020
Avis spontané
Very prompt delivery.
10 juin 2020
Avis spontané
Superfast delivery
Superfast delivery, great communication, very much the personal touch, and a quality can't recommend them enough
10 juin 2020
Avis spontané
Excellent Service.
Great selection, fast dispatch, great communication and would highly recommend. Because of covid 19, the driver followed all the rules, extra well done to him.
3 juin 2020
Avis spontané
Efficient and well wrapped.
25 mai 2020
Avis spontané
Happy happy happy order late on…
Happy happy happy order late on Saturday afternoon arrived the Monday afternoon totally blew me away during this pandemic
25 mai 2020
Avis spontané
Great efficient service
Great efficient service. The panels were as shown on their website and arrived by courier 2 days later. Although a pack was damaged, I emailed customer services and it was rectified immediately.
Great Service
25 mai 2020
Avis spontané
Fantastic customer service.
18 mai 2020
Avis spontané
Received wet wall units first class…wet walls excellent
Received wet wall units first class well wrapped
21 avril 2020
Avis spontané
Top class service
Ordered online and was delivered next day to my suprise, what a bonus.
Was unsure if they still stocked the panels i was looking as they were not on thier website but after web chat they had what i was looking for.
Excellent
Defo use again
14 avril 2020
Avis spontané
Good service and stunning walls!
Delivery next day - superb service. Walls are up and look stunning.
18 mars 2020
Avis spontané
wet walls
Everything was good apart from the delivery which was unreliable!comunication was terrible!
16 mars 2020
Avis spontané
Réponse de Wet Walls & Ceilings
Hi Francois,
Thank you for reviewing our service, but we are saddened to hear that you were not happy with the delivery and communication around your order.
You placed your order at the start of this month and it was dispatched following day via TNT. The courier company tried to deliver it to you the next day but no one was home and they reportedly left a message for you to re-arrange delivery. This was completed two days later. All of this is on their track and trace system. Unfortunately, we have no control over TNT's delivery schedules or the rearrangement of deliveries and you would have had to contact them directly to do this.
At the time of dispatch we did send out a tracking number [along with your order dispatch email] for you to trace your shipment and at no time during this delivery period did we receive a call or email to raise issues over the delivery from either party. If we had, we would have pushed TNT on this.
However, we would like to apologise for any inconvenience caused due to the failure on the part of the delivery service and will take your comments on board going forward.
Best Regards
Andy
Online customer service (Andy) was a…
Online customer service (Andy) was a great help and provided great customer service.
Product is lovely as ever.
Delivery times were a bit unorganised and that’s the only reason I didn’t give 5⭐️s
15 mars 2020
Avis spontané
went over and above to get my order to…
went over and above to get my order to me,
Great service,
Thanks
12 mars 2020
Avis spontané
Ordered a sample of bathroom wall…
Ordered a sample of bathroom wall board, which arrived quickly. However, as it was a PVC box structure, it wasn't what we were looking for. I did notice that the sample was slightly distorted (a couple of the box channels were slightly crushed) - I used this as proof to my wife that although the outer design was perfect, the PVC construction would not be resilient enough for our use.
10 mars 2020
Avis spontané
Réponse de Wet Walls & Ceilings
Hi John,
Thank you for your review.
Just a quick note to address your concerns over the sample that you received. Our samples are simply to specifically show the design that you ordered rather than the resilience of the structure, this is because when we cut the panels into sample size [less than A4] the structural stability of them weaken and this isn't helped by sending them through regular mail - where additional weight can and usually is placed on top which could lead to the slight distortion that you mentioned.
When we send out the actual product via couriers its honeycomb structure and the high impact PVC design prevent such distortion - even after installation - with additional panels fitted using the tongue and groove system giving additional support.
If you could give us a call on 0141 882 8275 or even email info@wetwallsandceilings.co.uk and discuss with us what you are actually looking for, what you are needing the panels for then we can see if we can help and provide you with an appropriate product.
Best Regards,
Andy
Wet Walls & Ceilings
Ordered because of recommendations
Ordered from here because of reviews on other company websites and they were right. Order was delivered exactly when they said it would be and nothing missing. Excellent service.
6 mars 2020
Avis spontané
Really pleased with everything-…
Really pleased with everything- delivery cost was a bit expensive but got the wet wall in the sale so can’t complain too much. Helpful guy replied very promptly to emails.
2 mars 2020
Avis spontané
Réponse de Wet Walls & Ceilings
Hi Sarah,
Thank you for your review and we are glad that you are pleased with what you have ordered.
Just a quick note to address your concerns over the delivery costs - as the items are bulky and more often than not heavy our couriers charge us by the dimensions and weight of the orders. But rather than passing on the total delivery cost to the customers we charge a flat-rate fee of £29.95 for orders under £199 for Mainland UK addresses and offer free delivery for those with an order total over £199..
We do take on board your comment about the delivery pricing and will continue to look into this to get the best service and pricing for our customers.
Regards
Andy
Wet Walls & Ceilings
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